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Counterwise

No. 27 of 37 at FCO

Hertz

at Rome Fiumicino "Leonardo da Vinci" Airport

Short walkNo credit card needed
Counterwise Score 3.8 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Hertz at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 27 of 37 car rental desks at the airport, with a Counterwise Score of 3.8/10 (Poor).
  • The Hertz desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €200–€700.
  • Fuel policy: full to full. Opening hours: 07:00–24:00 daily.
  • Main red flag from travellers: Many reviews from the last 12 months report charges after return for fuel shortfalls or minor scratches that travellers say were already present, invisible or disputed with photos; roughly 17 such reports, often followed by weeks or months of disputes..

Based on 283 reviews analysed · Last updated · How scores work

The short version

Based on about 200 usable Google reviews after excluding 17 unreliable ones, this Hertz desk is polarised: many travellers report new cars and quick, friendly returns, but a sizeable share of recent written reviews describe disputed post-rental charges, higher-than-booked totals at the counter, unanswered phones and waits of 45 minutes to 2 hours. Finding the desk and the return garage (Building A) is a common complaint, so allow extra time and photograph or film the car at pickup and return. Web evidence is thin, mostly undated or older and mixed, so it adds little beyond the reviews.

AI-assisted summary of 283 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 48 reports · high confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Poor3.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.5 · counts 30%
  • 17 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, other reasons…). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (146 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many reviews from the last 12 months report charges after return for fuel shortfalls or minor scratches that travellers say were already present, invisible or disputed with photos; roughly 17 such reports, often followed by weeks or months of disputes.tripadvisor.com
  • Several travellers who returned cars early, late at night or without a joint inspection report damage or fuel charges arriving later, with the damage report timing or photos questioned by the customer; at least 7 reviews describe this pattern.
  • About 11 recent reviews say the total at the counter was far above the booked price (new fees, forced upgrades, extra insurance, add-on charges) or that the booked car was not available; one 2026 web review also mentions insisting on desk insurance despite cover bought elsewhere.qeeq.com
  • Long counter waits are reported repeatedly: about 15 recent reviews mention 45 minutes to 2 hours, often with few agents on duty, and some say the booked car was not ready for an hour or more.
  • Around 11 recent reviews say the desk phone or email goes unanswered, and several report deposits or disputed amounts not refunded for weeks or months, with some noting a 30-day hold on the deposit.

Green flags (5)

  • Car returns are frequently described as quick and friendly once the return garage is found, often taking a few minutes; roughly a dozen recent reviews say so.
  • Many travellers describe the cars as new, clean and good value, with about 13 reviews praising vehicle quality, including vans and SUVs.
  • About a dozen reviews report quick, smooth pickup, particularly off-peak and for loyalty members who can go straight to the garage pickup area.
  • Several travellers with delayed or cancelled flights, or who needed a replacement car, say staff held or found a car quickly and adjusted the contract without extra fees.
  • Some recent reviewers report no hard sell, no disputed damage and no surprise charges at return, including some who had read the bad reviews first.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:00–24:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200–€700source
Fuel policyFull to fullsource
Shares the desk withThrifty, Dollar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 283 recent Google reviews of this desk, which we do not republish.

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Hertz at other airports and stations

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Hertz at Rome Fiumicino Airport: questions and answers

Is Hertz at Rome Fiumicino Airport any good?

Hertz at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 3.8/10 (Poor) and is ranked No. 27 of 37 desks at the airport. Main green flag: Car returns are frequently described as quick and friendly once the return garage is found, often taking a few minutes; roughly a dozen recent reviews say so.. Main red flag: Many reviews from the last 12 months report charges after return for fuel shortfalls or minor scratches that travellers say were already present, invisible or disputed with photos; roughly 17 such reports, often followed by weeks or months of disputes..

Do I need a credit card to rent from Hertz at Rome Fiumicino Airport?

No. Hertz at Rome Fiumicino "Leonardo da Vinci" Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Rome Fiumicino Airport?

The typical deposit at Hertz at Rome Fiumicino "Leonardo da Vinci" Airport is €200–€700. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Hertz desk at Rome Fiumicino Airport?

The Hertz desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet). It shares the counter with Thrifty and Dollar.

What are the opening hours of Hertz at Rome Fiumicino Airport?

Hertz at Rome Fiumicino "Leonardo da Vinci" Airport is open 07:00–24:00 daily. Fuel policy: full to full.

Other desks at Rome Fiumicino Airport

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