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Counterwise

No. 20 of 21 at AGP

Hertz

at Málaga-Costa del Sol Airport

In terminalNo credit card needed
Counterwise Score 2.4 out of 10, rated Poor.Low consensusCheck prices ↓

At a glance

  • Hertz at Málaga-Costa del Sol Airport is ranked No. 20 of 21 car rental desks at the airport, with a Counterwise Score of 2.4/10 (Poor).
  • The Hertz desk is inside the terminal at Málaga Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €200–€700.
  • Fuel policy: full to full. Opening hours: 08:00–01:00 daily.
  • Main red flag from travellers: About 90 kept reviews, many from the last 6 months, say extra insurance or cover was added to the contract at the desk despite being declined or already prepaid through a broker. They only noticed it as a card charge after the rental, often 200-600 EUR, and refunds were refused..

Based on 284 reviews analysed · Last updated · How scores work

The short version

Based on about 284 recent Google reviews after removing 16 unreliable ones (roughly 250 with substantive text), this desk gets many complaints about extra insurance added at the counter, disputed post-rental charges, and hard-to-reach customer service. A minority of travellers report smooth, pressure-free rentals with new, clean cars. Web evidence is thin and mostly undated, so the picture rests mainly on reviews, which skew towards unhappy customers.

AI-assisted summary of 284 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 85 reports · high confidence.

Counter upselling(20% of score)

Poor1.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 115 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 65 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 22 reports · medium confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 32 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 0.0 · counts 30%
  • 16 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, staff or competitor posts…). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (146 after weighting by age).

Low consensusOur independent signals disagree: read the red and green flags before relying on the score.

What travellers flag

Red flags (5)

  • About 90 kept reviews, many from the last 6 months, say extra insurance or cover was added to the contract at the desk despite being declined or already prepaid through a broker. They only noticed it as a card charge after the rental, often 200-600 EUR, and refunds were refused.
  • Around 45 reviews report damage, cleaning (often 150-300 EUR for sand or mats) or fuel charges they dispute, with some saying photos taken at pickup were ignored. Several say the car is handed over with no staff present to check it, and the damage report arrives only by email later.
  • About 30 reviews describe deposits or holds not released for weeks or months, extra administration fees on traffic fines, and a phone line and customer service that cannot be reached. A Trustpilot page dated Nov 2026 shows a similar complaint about a fuel deposit not refunded after a Malaga rental.trustpilot.com
  • About 20 reviews say the booked car was not available and the only options were a more expensive upgrade or an electric car. Several say the upgrade cost was not made clear and was billed later.
  • About 15 reviews describe being refused the car because of card rules (debit or non-driver-name cards) or a licence issue, or arriving after a flight delay to find the desk closed. They say no alternative was offered and prepaid money was not refunded.

Green flags (4)

  • Some recent travellers, often with prepaid or broker bookings such as ADAC or Booking, report a smooth pickup with no pressure to buy extras and no surprise charges afterwards (about 15 kept reviews).
  • Several reviews describe cars that were new, clean and low-mileage, including hybrids and EVs, with a damage report emailed after pickup.
  • A handful of reviews report the deposit returned within a day to about a week and a zero final balance when the car was returned full and photographed.
  • The desk is reported to be in the terminal building with cars in the adjacent car park and no shuttle, and some reviews describe quick returns with the final receipt emailed within hours.

Practical facts

LocationDesk inside the terminalsource
Opening hours08:00–01:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200–€700source
Fuel policyFull to fullsource
Shares the desk withDollar, Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 284 recent Google reviews of this desk, which we do not republish.

Before you go

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Hertz at other airports and stations

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Hertz at Málaga Airport: questions and answers

Is Hertz at Málaga Airport any good?

Hertz at Málaga-Costa del Sol Airport has a Counterwise Score of 2.4/10 (Poor) and is ranked No. 20 of 21 desks at the airport. Main green flag: Some recent travellers, often with prepaid or broker bookings such as ADAC or Booking, report a smooth pickup with no pressure to buy extras and no surprise charges afterwards (about 15 kept reviews).. Main red flag: About 90 kept reviews, many from the last 6 months, say extra insurance or cover was added to the contract at the desk despite being declined or already prepaid through a broker. They only noticed it as a card charge after the rental, often 200-600 EUR, and refunds were refused..

Do I need a credit card to rent from Hertz at Málaga Airport?

No. Hertz at Málaga-Costa del Sol Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Málaga Airport?

The typical deposit at Hertz at Málaga-Costa del Sol Airport is €200–€700. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the Hertz desk at Málaga Airport?

The Hertz desk is inside the terminal at Málaga Airport. It shares the counter with Dollar and Thrifty.

What are the opening hours of Hertz at Málaga Airport?

Hertz at Málaga-Costa del Sol Airport is open 08:00–01:00 daily. Fuel policy: full to full.

Other desks at Málaga Airport

Ranked by Counterwise Score. Compare all 21 desks side by side