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Counterwise

No. 37 of 37 at FCO

Surprice

at Rome Fiumicino "Leonardo da Vinci" Airport

Shuttle
Counterwise Score 1.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Surprice at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 37 of 37 car rental desks at the airport, with a Counterwise Score of 1.9/10 (Poor).
  • The Surprice desk is off-site, reached by shuttle from Rome Fiumicino Airport (ride time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–21:00 daily.
  • Main red flag from travellers: Dozens of reviews, including many from the last 12 months, say cards were refused at the counter (non-embossed, Visa, Amex, debit, online-bank cards) and then accepted once the desk's own insurance was bought, at a cost often several times the rental price. Some say the card rules were not clear at booking..

Based on 281 reviews analysed · Last updated · How scores work

The short version

Based on about 280 Google reviews after removing 18 unreliable ones (roughly 215 with useful text), this desk is rated very poorly. The most common problems are card refusals followed by desk insurance sales, cancelled or repriced bookings, long shuttle and queue waits, and disputed damage or fuel charges. A minority of travellers who arrived prepared report smooth rentals with new cars. Web sources are mostly undated aggregator pages, with ratings in the 2-5/10 range that point the same way.

AI-assisted summary of 281 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 47 reports · high confidence.

Counter upselling(20% of score)

Poor1.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 100 reports · high confidence.

Booking honoured(20% of score)

Poor1.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 85 reports · high confidence.

Queue time(15% of score)

Poor2.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 68 reports · high confidence.

Car condition(15% of score)

Poor4.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.2 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 0.0 · counts 30%
  • 19 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, other reasons…). How we clean reviews
  • Pulled 13% toward the airport average, because recent reviews are few (105 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Dozens of reviews, including many from the last 12 months, say cards were refused at the counter (non-embossed, Visa, Amex, debit, online-bank cards) and then accepted once the desk's own insurance was bought, at a cost often several times the rental price. Some say the card rules were not clear at booking.rental24.co.ukrental24h.comautoeurope.co.uk
  • Very frequent reports that the off-airport shuttle is hard to find and arrives 1-3 hours late or not at all, that the listed phone numbers go unanswered, and that the desk then has one agent serving long queues. Several travellers say they paid for a taxi to reach the office.qeeq.comqeeq.com
  • Many prepaid bookings were reportedly cancelled or repriced at pickup: arrival after a short grace window, no car or no car of the booked category available, or an international driving permit query. Travellers report paying double or more, or leaving without a car and without a refund.discovercars.com
  • Repeated reports of deductions from the deposit or card charges for small scratches or marks, including cases where the customer says video taken at pickup showed the damage already existed, plus extra fuel charges and slow refunds. The pattern appears in both older and recent reviews.au.trustpilot.com
  • A substantial group of reviews describe cars with significant existing damage, dirt, worn tyres, brake noise or dashboard and airbag warning lights. Several travellers say the car broke down or had to be swapped during the trip.

Green flags (4)

  • A minority of travellers report a smooth rental: shuttle found at the stated meeting point and arriving within 10-20 minutes, quick key handover and polite counter staff.
  • Several positive reviews describe new or nearly new cars that were clean and matched the booking.
  • Travellers who arrived within the booking window with a credit card in their own name, an international permit if needed, and their voucher report few or no problems. Some say the deposit was returned within about two weeks.
  • Prices are often described as clearly lower than airport-terminal desks, and some reviewers say that was worth it when nothing went wrong.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–21:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withAddCar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 281 recent Google reviews of this desk, which we do not republish.

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Surprice at other airports and stations

Same brand, different counter. We rate each location on its own.

Surprice at Rome Fiumicino Airport: questions and answers

Is Surprice at Rome Fiumicino Airport any good?

Surprice at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 1.9/10 (Poor) and is ranked No. 37 of 37 desks at the airport. Main green flag: A minority of travellers report a smooth rental: shuttle found at the stated meeting point and arriving within 10-20 minutes, quick key handover and polite counter staff.. Main red flag: Dozens of reviews, including many from the last 12 months, say cards were refused at the counter (non-embossed, Visa, Amex, debit, online-bank cards) and then accepted once the desk's own insurance was bought, at a cost often several times the rental price. Some say the card rules were not clear at booking..

Do I need a credit card to rent from Surprice at Rome Fiumicino Airport?

Not confirmed yet. We have not yet confirmed whether Surprice at Rome Fiumicino "Leonardo da Vinci" Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Surprice at Rome Fiumicino Airport?

The deposit amount at Surprice at Rome Fiumicino "Leonardo da Vinci" Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Surprice desk at Rome Fiumicino Airport?

The Surprice desk is off-site, reached by shuttle from Rome Fiumicino Airport (ride time not confirmed yet). It shares the counter with AddCar.

What are the opening hours of Surprice at Rome Fiumicino Airport?

Surprice at Rome Fiumicino "Leonardo da Vinci" Airport is open 08:00–21:00 daily. Fuel policy: full to full.

Other desks at Rome Fiumicino Airport

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