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Counterwise

No. 13 of 16 at IBZ

Hertz

at Ibiza Airport

In terminalNo credit card needed
Counterwise Score 3.5 out of 10, rated Poor.Low consensusCheck prices ↓

At a glance

  • Hertz at Ibiza Airport is ranked No. 13 of 16 car rental desks at the airport, with a Counterwise Score of 3.5/10 (Poor).
  • The Hertz desk is inside the terminal at Ibiza Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €200–€700.
  • Fuel policy: full to full. Opening hours: Seasonal: Apr–Sep 07:00–24:00; Oct–Mar 07:00–23:00 (daily).
  • Main red flag from travellers: About a dozen kept reviews from the past year report charges after the car was returned (fuel, damage, extra days or unspecified amounts) that were not explained, or deposit portions withheld, even when travellers say the car was returned full and undamaged..

Based on 111 reviews analysed · Last updated · How scores work

The short version

Based on about 100 usable Google reviews (4 excluded as duplicate or staff-praise), travellers like the in-terminal desk and generally new, clean cars. However, a large share of recent reviews report unexplained post-rental charges, slow or partly withheld deposits and unanswered calls and emails. Queues and booking-as-made experiences are mixed, with long waits in peak summer 2025 and frequent category swaps; web evidence is mostly undated aggregator pages.

AI-assisted summary of 111 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 58 reports · high confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 14 reports · medium confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 20 reports · medium confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 25 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 0.9 · counts 30%
  • 4 of 115 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 23% toward the airport average, because recent reviews are few (50 after weighting by age).

Low consensusOur independent signals disagree: read the red and green flags before relying on the score.

What travellers flag

Red flags (4)

  • About a dozen kept reviews from the past year report charges after the car was returned (fuel, damage, extra days or unspecified amounts) that were not explained, or deposit portions withheld, even when travellers say the car was returned full and undamaged.
  • Many recent reviews say the desk and customer service are almost impossible to reach by phone or email after the rental, so disputes about charges or deposits stay unresolved for weeks.
  • Several recent reviews report unexpected extras at the counter or in the final bill, such as a young-driver surcharge, an out-of-hours pickup fee, paid upgrades not clearly explained, or redeemed loyalty points not applied.
  • Several reviews say no staff were present to inspect the car at handover or return, leaving renters without a condition report and facing later damage charges that they dispute with their own photos or video.

Green flags (4)

  • Many reviewers describe new or near-new, clean cars with easy pickup and return.
  • The desk is inside the terminal and cars are in the airport car park, so no shuttle is needed. Several reviewers describe quick, easy pickup and return.hertz.co.ukeasyterra.com
  • A few recent reviewers report that deposits were modest or released on time, and that nothing extra was charged.
  • A few reviewers report the desk sold nothing aggressively, explained conditions clearly and delivered the booked category.

Practical facts

LocationDesk inside the terminalsource
Opening hoursSeasonal: Apr–Sep 07:00–24:00; Oct–Mar 07:00–23:00 (daily)source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200–€700source
Fuel policyFull to fullsource
Shares the desk withDollar, Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 111 recent Google reviews of this desk, which we do not republish.

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Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Ibiza Airport: questions and answers

Is Hertz at Ibiza Airport any good?

Hertz at Ibiza Airport has a Counterwise Score of 3.5/10 (Poor) and is ranked No. 13 of 16 desks at the airport. Main green flag: Many reviewers describe new or near-new, clean cars with easy pickup and return.. Main red flag: About a dozen kept reviews from the past year report charges after the car was returned (fuel, damage, extra days or unspecified amounts) that were not explained, or deposit portions withheld, even when travellers say the car was returned full and undamaged..

Do I need a credit card to rent from Hertz at Ibiza Airport?

No. Hertz at Ibiza Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Ibiza Airport?

The typical deposit at Hertz at Ibiza Airport is €200–€700. The lowest starting deposit at this airport is at Goldcar (€0–€950).

Where is the Hertz desk at Ibiza Airport?

The Hertz desk is inside the terminal at Ibiza Airport. It shares the counter with Dollar and Thrifty.

What are the opening hours of Hertz at Ibiza Airport?

Hertz at Ibiza Airport is open Seasonal: Apr–Sep 07:00–24:00; Oct–Mar 07:00–23:00 (daily). Fuel policy: full to full.

Other desks at Ibiza Airport

Ranked by Counterwise Score. Compare all 16 desks side by side