Skip to content
Counterwise

No. 14 of 17 at VLC

Hertz

at Valencia Airport

In terminalNo credit card needed
Counterwise Score 3.6 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Hertz at Valencia Airport is ranked No. 14 of 17 car rental desks at the airport, with a Counterwise Score of 3.6/10 (Poor).
  • The Hertz desk is inside the terminal at Valencia Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €200–€700.
  • Fuel policy: same to same. Opening hours: Mon–Fri 07:00–23:00; Sat–Sun 08:00–23:00.
  • Main red flag from travellers: Many reviews report charges for small scratches, wheel marks or underbody marks found at return, which customers say were already on the car. Several say the pickup check was done without staff and the damage report was not shared at handover..

Based on 132 reviews analysed · Last updated · How scores work

The short version

Based on about 132 Google reviews after exclusions (roughly 107 with useful text, many of them 2026 reviews), this desk is polarised. Recent written reviews often report disputed damage charges found at return, pressure to buy desk cover, and booked categories replaced by pricier ones, while others describe new clean cars, quick service and fast deposit release. Web evidence is thin and mostly undated, so travellers should photograph the car carefully, check the contract and keep fuel receipts.

AI-assisted summary of 132 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 50 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 28 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 22 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 28 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.8 · counts 30%
  • 7 of 139 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 21% toward the airport average, because recent reviews are few (56 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many reviews report charges for small scratches, wheel marks or underbody marks found at return, which customers say were already on the car. Several say the pickup check was done without staff and the damage report was not shared at handover.reddit.com
  • Repeated reports, including about 8 in the last 12 months, say the booked category was unavailable and the customer was pushed into a higher category at a much higher price, or received a smaller car than booked.
  • Many reviewers say they were pressured at the desk to buy the desk's own extra cover, sometimes with high excess figures quoted, even when they already had other cover. Others say add-ons were included in the contract without clear consent.
  • Several reviews report unexpected extras on the final bill, such as processing or administration fees, taxes, fuel or battery charges, and a late-arrival fee. Some say the fuel receipt requirement was not explained at pickup.
  • Several recent reviewers say customer service was hard to reach or unresponsive when they disputed charges, including unanswered calls and emails over several days.

Green flags (5)

  • Many reviewers describe nearly new, clean and well-equipped cars, including hybrid, electric and larger models.
  • A good share of positive reviews describe friendly, helpful desk staff and simple pickup and return.
  • Several reviewers report quick service with little or no queue, including some at busy times.
  • Some travellers report free or optional upgrades offered without pressure, and desk staff accepting a refusal of extras.
  • Several reviewers report easy returns, including early-morning or key-drop returns, and a deposit released within minutes to days with no disputed charges.

Practical facts

LocationDesk inside the terminalsource
Opening hoursMon–Fri 07:00–23:00; Sat–Sun 08:00–23:00source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200–€700source
Fuel policySame to samesource
Shares the desk withDollar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 132 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Valencia Airport: questions and answers

Is Hertz at Valencia Airport any good?

Hertz at Valencia Airport has a Counterwise Score of 3.6/10 (Poor) and is ranked No. 14 of 17 desks at the airport. Main green flag: Many reviewers describe nearly new, clean and well-equipped cars, including hybrid, electric and larger models.. Main red flag: Many reviews report charges for small scratches, wheel marks or underbody marks found at return, which customers say were already on the car. Several say the pickup check was done without staff and the damage report was not shared at handover..

Do I need a credit card to rent from Hertz at Valencia Airport?

No. Hertz at Valencia Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Valencia Airport?

The typical deposit at Hertz at Valencia Airport is €200–€700. The lowest starting deposit at this airport is at Wiber (from €0).

Where is the Hertz desk at Valencia Airport?

The Hertz desk is inside the terminal at Valencia Airport. It shares the counter with Dollar.

What are the opening hours of Hertz at Valencia Airport?

Hertz at Valencia Airport is open Mon–Fri 07:00–23:00; Sat–Sun 08:00–23:00. Fuel policy: same to same.

Other desks at Valencia Airport

Ranked by Counterwise Score. Compare all 17 desks side by side