No. 4 of 27 at OPO

Hertz

Name: Hertz at Porto Francisco Sá Carneiro Airport: Counterwise rating
Item: Hertz (Porto Francisco Sá Carneiro Airport)
Rating: 7.1
Author: Counterwise

at Porto Francisco Sá Carneiro Airport

Shuttle 2 min

Medium consensus Check prices ↓

At a glance

Hertz at Porto Francisco Sá Carneiro Airport is ranked No. 4 of 27 car rental desks at the airport, with a Counterwise Score of 7.1/10 (Mixed).
The Hertz desk is off-site: the shuttle from Porto Airport takes about 2 minutes.
A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
Fuel policy: full to full. Opening hours: 06:00–23:59 daily.
Main red flag from travellers: Several recent reviews say extra fees and taxes (an airport service charge of about 14 percent plus VAT, add-on insurance and cross-border fees) were added at the counter and were not visible in the online price or terms, raising the total by up to about 20 percent..

Based on 176 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on 178 retained Google reviews (121 with text, after excluding 122 that mainly praise a named staff member), most recent reviews describe quick pickups, clean near-new cars and little pressure to buy cover. A minority of recent reviews report unexplained counter fees, refuel or charging charges, slow refunds, bookings not honoured after flight delays and occasional waits of an hour or more. Web evidence is mostly undated aggregator pages and broadly points the same way, with mixed reports.

AI-assisted summary of 176 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 14 reports · medium confidence.

Counter upselling(20% of score)

Mixed7.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 10 reports · medium confidence.

Booking honoured(20% of score)

Mixed6.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 24 reports · medium confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Great8.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 24 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 6.9 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 8.5 · counts 30%
124 of 300 recent reviews excluded as unreliable (solicited staff praise). How we clean reviews
Pulled 12% toward the airport average, because recent reviews are few (107 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Several recent reviews say extra fees and taxes (an airport service charge of about 14 percent plus VAT, add-on insurance and cross-border fees) were added at the counter and were not visible in the online price or terms, raising the total by up to about 20 percent.
Several recent reviews dispute post-rental charges for refuelling or electric-car charging (roughly 40 to 85 euros) that travellers say were not explained or were unjustified, with little response from customer service.
A handful of recent reviews report the booked car not being honoured: a reservation released or re-priced at much higher cost after a flight delay or cancellation, a smaller category, or the requested car unavailable.
Some reviewers report slow or missing refunds (a 200 euro deposit hold, a surplus and toll-related deposit still unreturned after weeks) and difficulty reaching the desk after the rental.
Some recent reviews report longer waits: over an hour at the desk on two occasions, delays due to IT outages, cars not ready and shuttle waits of 15-20 minutes.

Green flags (5)

Many recent reviews describe new, clean or very good cars, often with very low mileage, and cars matching the booked category.
Numerous reviews report quick pickups and returns, sometimes on the road within 10 to 20 minutes, with a short shuttle and little or no queue.
Several reviewers say optional insurance and extras were explained without pressure, and one compared the desk favourably with competitors that pushed cover or card rules.
Several recent reviews report fair return inspections, pre-existing damage recorded at pickup, no surprise charges and deposits returned promptly; a 2026 web guide also cites deposit release in 3-5 working days.reviewcarhire.com
Several reviewers received free upgrades or a swapped car to fit luggage, and the desk helped with problems such as an accident report or a lost item.

Practical facts

Location	Off-site, shuttle about 2 minsource
Opening hours	06:00–23:59 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	Not confirmed yet
Fuel policy	Full to fullsource
Shares the desk with	Dollar, Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 176 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with enough available credit for the deposit (amount not confirmed yet).
Allow extra time: the shuttle ride is about 2 min each way, plus waiting.
Check the closing time (06:00–23:59 daily). If your flight lands late, call the desk: some wait, others close on time.

Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Porto Airport: questions and answers

Is Hertz at Porto Airport any good?

Hertz at Porto Francisco Sá Carneiro Airport has a Counterwise Score of 7.1/10 (Mixed) and is ranked No. 4 of 27 desks at the airport. Main green flag: Many recent reviews describe new, clean or very good cars, often with very low mileage, and cars matching the booked category.. Main red flag: Several recent reviews say extra fees and taxes (an airport service charge of about 14 percent plus VAT, add-on insurance and cross-border fees) were added at the counter and were not visible in the online price or terms, raising the total by up to about 20 percent..

Do I need a credit card to rent from Hertz at Porto Airport?

Yes. Hertz at Porto Francisco Sá Carneiro Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Hertz at Porto Airport?

The deposit amount at Hertz at Porto Francisco Sá Carneiro Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Klass Wagen (from €0).

Where is the Hertz desk at Porto Airport?

The Hertz desk is off-site: the shuttle from Porto Airport takes about 2 minutes. It shares the counter with Dollar and Thrifty.

What are the opening hours of Hertz at Porto Airport?

Hertz at Porto Francisco Sá Carneiro Airport is open 06:00–23:59 daily. Fuel policy: full to full.

Other desks at Porto Airport

Ranked by Counterwise Score. Compare all 27 desks side by side