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Counterwise

No. 25 of 37 at FCO

Dollar

at Rome Fiumicino "Leonardo da Vinci" Airport

Short walkNo credit card needed
Counterwise Score 3.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Dollar at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 25 of 37 car rental desks at the airport, with a Counterwise Score of 3.9/10 (Poor).
  • The Dollar desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is up to €700.
  • Fuel policy: full to full. Opening hours: 07:00–23:59 daily.
  • Main red flag from travellers: Many recent reviews report charges after drop-off for minor or disputed scratches, and for fuel charged even though customers say they returned the car full, often when no joint inspection took place. Several customers say they had to use card chargebacks..

Based on 282 reviews analysed · Last updated · How scores work

The short version

Based on 283 Google reviews after removing 17 unreliable ones (about 200 with usable text, the rest stars only), this shared desk gets mixed feedback. Many travellers report quick returns and good cars, but there is a clear and recent pattern of disputed damage and fuel charges, extra costs at the counter, long queues and unanswered customer service. Web evidence is thin, mostly undated and mixed, so travellers should photograph the car at pickup and return and check the contract line by line.

AI-assisted summary of 282 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 55 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 28 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 30 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.6 · counts 30%
  • 18 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons, other locations…). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (146 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report charges after drop-off for minor or disputed scratches, and for fuel charged even though customers say they returned the car full, often when no joint inspection took place. Several customers say they had to use card chargebacks.
  • Repeated reports of totals at the counter well above the booked price: unavailable car categories replaced by paid upgrades, extra insurance or driver fees, and booked prices that rose two to four times.
  • Long waits at the desk are reported in many recent reviews, typically 45 minutes to 2 hours, sometimes with only a few counters staffed or the car not ready.
  • Customers frequently say the phone line and emails go unanswered, so charge disputes, rental extensions and refunds are hard to resolve after the rental.
  • Poor signage and misleading map directions to the desk and the return area (car park A, first floor) are mentioned in many reviews, with construction making the return entrance harder to find.

Green flags (4)

  • Returns are often described as quick, easy and friendly, sometimes taking only a few minutes once the return area in car park A is found.
  • Cars are mostly reported as new or clean and well suited to the group, with several travellers praising recent models and free or low-cost upgrades.
  • Several travellers say staff resolved last-minute problems quickly, such as cancelled flights, replacement cars or changed dates, without extra fees.
  • Gold members report they can skip the main desk and collect the car directly in the car park, which saves time.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:00–23:59 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical depositup to €700source
Fuel policyFull to fullsource
Shares the desk withHertz, Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 282 recent Google reviews of this desk, which we do not republish.

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Dollar at Rome Fiumicino Airport: questions and answers

Is Dollar at Rome Fiumicino Airport any good?

Dollar at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 3.9/10 (Poor) and is ranked No. 25 of 37 desks at the airport. Main green flag: Returns are often described as quick, easy and friendly, sometimes taking only a few minutes once the return area in car park A is found.. Main red flag: Many recent reviews report charges after drop-off for minor or disputed scratches, and for fuel charged even though customers say they returned the car full, often when no joint inspection took place. Several customers say they had to use card chargebacks..

Do I need a credit card to rent from Dollar at Rome Fiumicino Airport?

No. Dollar at Rome Fiumicino "Leonardo da Vinci" Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Dollar at Rome Fiumicino Airport?

The typical deposit at Dollar at Rome Fiumicino "Leonardo da Vinci" Airport is up to €700. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Dollar desk at Rome Fiumicino Airport?

The Dollar desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet). It shares the counter with Hertz and Thrifty.

What are the opening hours of Dollar at Rome Fiumicino Airport?

Dollar at Rome Fiumicino "Leonardo da Vinci" Airport is open 07:00–23:59 daily. Fuel policy: full to full.

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