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Counterwise

No. 7 of 30 at HER

Hertz

at Heraklion International Airport "Nikos Kazantzakis"

In terminalNo credit card needed
Counterwise Score 6.7 out of 10, rated Mixed.High consensusCheck prices ↓

At a glance

  • Hertz at Heraklion International Airport "Nikos Kazantzakis" is ranked No. 7 of 30 car rental desks at the airport, with a Counterwise Score of 6.7/10 (Mixed).
  • The Hertz desk is inside the terminal at Heraklion Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €650–€3,000.
  • Fuel policy: same to same. Opening hours: 24 hours daily.
  • Main red flag from travellers: Several reviews from the last year say the car was not full at pick-up despite a full-to-full arrangement, or that a prepaid fuel option was added without consent. Some describe disputes over the tank level at return..

Based on 242 reviews analysed · Last updated · How scores work

The short version

Based on about 240 Google reviews after removing 6 unreliable ones, this desk is mostly rated positively: a quick counter inside the terminal, new cars, and mostly fast deposit release. Recurring complaints are out-of-hours fees, car category swaps and upgrade offers, and fuel levels at pick-up. Several reviews, mostly from 2024 and one from November 2026, describe damage claims emailed after a return that was signed off as fine. Web evidence is thin, mostly undated and mixed.

AI-assisted summary of 242 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 25 reports · medium confidence.

Counter upselling(20% of score)

Mixed6.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 14 reports · medium confidence.

Booking honoured(20% of score)

Poor5.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 25 reports · medium confidence.

Queue time(15% of score)

Mixed7.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 30 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 6.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.4 · counts 30%
  • 6 of 248 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 13% toward the airport average, because recent reviews are few (98 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (3)

  • Several reviews from the last year say the car was not full at pick-up despite a full-to-full arrangement, or that a prepaid fuel option was added without consent. Some describe disputes over the tank level at return.
  • Several recent reviews report a surprise fee of roughly €50-65 for arriving or returning outside the booked time or business hours, despite the desk being advertised as open around the clock.
  • Recent reviews describe the booked car category being replaced by a smaller or different car, or an extra-cost 'upgrade' that turned out unavailable or problematic. Customer service replied that the upgrade was optional.

Green flags (4)

  • Most reviews describe fast, uncomplicated pick-up and return, with the counter in the terminal and the car yard a short walk across the road.
  • Several reviews report the card deposit being released within minutes to two days of return.
  • Many reviews describe new or recent, clean cars, often with existing marks documented at hand-over.
  • A handful of recent reviews explicitly say there was no pressure to buy extra insurance or extras at the counter.

Practical facts

LocationDesk inside the terminalsource
Opening hours24 hours dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€650–€3,000source
Fuel policySame to samesource
Shares the desk withDollar, Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 242 recent Google reviews of this desk, which we do not republish.

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Hertz at other airports and stations

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Hertz at Heraklion Airport: questions and answers

Is Hertz at Heraklion Airport any good?

Hertz at Heraklion International Airport "Nikos Kazantzakis" has a Counterwise Score of 6.7/10 (Mixed) and is ranked No. 7 of 30 desks at the airport. Main green flag: Most reviews describe fast, uncomplicated pick-up and return, with the counter in the terminal and the car yard a short walk across the road.. Main red flag: Several reviews from the last year say the car was not full at pick-up despite a full-to-full arrangement, or that a prepaid fuel option was added without consent. Some describe disputes over the tank level at return..

Do I need a credit card to rent from Hertz at Heraklion Airport?

No. Hertz at Heraklion International Airport "Nikos Kazantzakis" does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Heraklion Airport?

The typical deposit at Hertz at Heraklion International Airport "Nikos Kazantzakis" is €650–€3,000. The lowest starting deposit at this airport is at Rental Center Crete (€0).

Where is the Hertz desk at Heraklion Airport?

The Hertz desk is inside the terminal at Heraklion Airport. It shares the counter with Dollar and Thrifty.

What are the opening hours of Hertz at Heraklion Airport?

Hertz at Heraklion International Airport "Nikos Kazantzakis" is open 24 hours daily. Fuel policy: same to same.

Other desks at Heraklion Airport

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