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Counterwise

No. 22 of 37 at FCO

Vivarent

at Rome Fiumicino "Leonardo da Vinci" Airport

Shuttle 3 min
Counterwise Score 4.3 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Vivarent at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 22 of 37 car rental desks at the airport, with a Counterwise Score of 4.3/10 (Poor).
  • The Vivarent desk is off-site: the shuttle from Rome Fiumicino Airport takes about 3 minutes.
  • A credit card in the main driver's name is required; the typical deposit is up to €250.
  • Fuel policy: full to full. Opening hours: 08:00–20:00 daily.
  • Main red flag from travellers: Repeated reports of card problems at the counter: debit cards or a second driver's card not accepted, with a large extra cover fee or higher deposit and a much higher total price than booked, despite the website suggesting otherwise..

Based on 65 reviews analysed · Last updated · How scores work

The short version

Based on 69 Google reviews kept after exclusions (57 with text, many from 2024-2025), this off-site shuttle desk gets a lot of praise for friendly service and new cars, but recent reviews report card-related surprises at the counter (debit cards, second drivers, higher totals), disputed small-damage charges and some long or out-of-hours waits. Web evidence is thin, mostly undated, and largely brand-wide, so treat the picture as mixed.

AI-assisted summary of 65 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 11 reports · medium confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 9 reports · medium confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 13 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 14 reports · medium confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 22 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.8 · counts 30%
  • 14 of 79 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 39% toward the airport average, because recent reviews are few (23 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (3)

  • Repeated reports of card problems at the counter: debit cards or a second driver's card not accepted, with a large extra cover fee or higher deposit and a much higher total price than booked, despite the website suggesting otherwise.autorentwiz.comtrustpilot.com
  • Several reviews, four of them in the last 12 months, report charges for minor wheel, tyre or scratch damage, or cleaning fees, which customers dispute as pre-existing or trivial.uk.trustpilot.com
  • Out-of-hours and shuttle problems: several reviews report no staff at night, long waits for the shuttle or for staff (from 20-30 minutes up to several hours) and slow or no support by phone or WhatsApp.

Green flags (4)

  • Many reviewers describe friendly, helpful staff and quick WhatsApp communication, including flexibility when flights were delayed.
  • A good share of reviewers say the cars were new, clean and as booked.
  • Several reviewers describe a short shuttle transfer (about 5-10 minutes), quick pickup and return, and contact on WhatsApp before arrival, though most of these reports are from 2023-2025.
  • A few reviewers say existing damage was recorded carefully at pickup and no invented damage or unwanted insurance was pushed at check-out.

Practical facts

LocationOff-site, shuttle about 3 minsource
Opening hours08:00–20:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositup to €250source
Fuel policyFull to fullsource
Shares the desk withStreet Rent a Car

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 65 recent Google reviews of this desk, which we do not republish.

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Vivarent at Rome Fiumicino Airport: questions and answers

Is Vivarent at Rome Fiumicino Airport any good?

Vivarent at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 4.3/10 (Poor) and is ranked No. 22 of 37 desks at the airport. Main green flag: Many reviewers describe friendly, helpful staff and quick WhatsApp communication, including flexibility when flights were delayed.. Main red flag: Repeated reports of card problems at the counter: debit cards or a second driver's card not accepted, with a large extra cover fee or higher deposit and a much higher total price than booked, despite the website suggesting otherwise..

Do I need a credit card to rent from Vivarent at Rome Fiumicino Airport?

Yes. Vivarent at Rome Fiumicino "Leonardo da Vinci" Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Vivarent at Rome Fiumicino Airport?

The typical deposit at Vivarent at Rome Fiumicino "Leonardo da Vinci" Airport is up to €250. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Vivarent desk at Rome Fiumicino Airport?

The Vivarent desk is off-site: the shuttle from Rome Fiumicino Airport takes about 3 minutes. It shares the counter with Street Rent a Car.

What are the opening hours of Vivarent at Rome Fiumicino Airport?

Vivarent at Rome Fiumicino "Leonardo da Vinci" Airport is open 08:00–20:00 daily. Fuel policy: full to full.

Other desks at Rome Fiumicino Airport

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