No. 13 of 17 at LPA

Hertz

Name: Hertz at Gran Canaria Airport: Counterwise rating
Item: Hertz (Gran Canaria Airport)
Rating: 4.7
Author: Counterwise

at Gran Canaria Airport

In terminal

Medium consensus Check prices ↓

At a glance

Hertz at Gran Canaria Airport is ranked No. 13 of 17 car rental desks at the airport, with a Counterwise Score of 4.7/10 (Poor).
The Hertz desk is inside the terminal at Gran Canaria Airport.
A credit card in the main driver's name is required; the typical deposit is €200–€700.
Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
Main red flag from travellers: Many reviews, about 9 of them from the last 12 months and continuing into August 2026, report charges of roughly 50 to 275 euros for small scratches that travellers say were already on the car, usually found at the return inspection in the dark garage. Several others say they avoided the charge only because they had their own photos..

Based on 154 reviews analysed · Last updated 13 November 2026 · How scores work

The short version

Based on about 154 usable Google reviews after excluding 12 (and 13 of those have stars only), this desk is praised for quick counter service, friendly staff and fast deposit refunds. However, damage charges for small scratches that travellers say were already present, and refusals or extra costs over card type or driver name, keep recurring through 2026. Web evidence is mostly undated aggregator pages, so it adds little beyond the reviews.

AI-assisted summary of 154 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 57 reports · high confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 27 reports · medium confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 36 reports · high confidence.

Queue time(15% of score)

Great8.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 22 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 36 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 5.0 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 3.6 · counts 30%
12 of 166 recent reviews excluded as unreliable (solicited staff praise, other reasons, duplicates…). How we clean reviews
Pulled 19% toward the airport average, because recent reviews are few (63 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (4)

Many reviews, about 9 of them from the last 12 months and continuing into August 2026, report charges of roughly 50 to 275 euros for small scratches that travellers say were already on the car, usually found at the return inspection in the dark garage. Several others say they avoided the charge only because they had their own photos.esopiniones.com wanderlog.com
Around 8 reviews since December 2025 report that prepaid bookings were not handed over, or only handed over at extra cost, because of card type (debit or virtual card) or because the paying person was not the main driver. Some were told to buy desk cover or rebook, and one also reports being turned away over an international licence requirement.iberiacarrental.es
Several recent reviews describe persistent pressure at the desk to take the desk's own insurance or a prepaid fuel option, sometimes even when cover had already been bought through a broker. Reviewers describe extra costs of roughly 40 to 210 euros.
Some recent reviewers received a different or smaller car than the one booked (for example a compact in place of a hatchback), and one reports being told this is routine for SUVs. Other reviews describe free upgrades.

Green flags (5)

Counter service is typically quick: many recent reviews report keys in about 5 to 10 minutes, a short desk queue and a fast return check.
When no damage was claimed, deposits were released fast in recent reports, often the same day or within a few days.
Many recent reviewers describe friendly, helpful staff and flexible handling of problems such as a car swap after a technical fault, a wrong booking class or a last-minute rental.
The desk is inside the arrivals terminal, and cars are collected in the nearby airport car park, reached on foot in a few minutes.hertz.ie iberiacarrental.es
Several recent reviews describe competitive walk-up or booked prices and offers of newer or upgraded cars for little or no extra charge.

Practical facts

Location	Desk inside the terminalsource
Opening hours	07:00–23:00 dailysource
Credit card required	Yes, in the main driver’s namesource
Typical deposit	€200–€700source
Fuel policy	Full to fullsource
Shares the desk with	No other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 154 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with at least €700 available for the deposit.
Check the closing time (07:00–23:00 daily). If your flight lands late, call the desk: some wait, others close on time.

Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Gran Canaria Airport: questions and answers

Is Hertz at Gran Canaria Airport any good?

Hertz at Gran Canaria Airport has a Counterwise Score of 4.7/10 (Poor) and is ranked No. 13 of 17 desks at the airport. Main green flag: Counter service is typically quick: many recent reviews report keys in about 5 to 10 minutes, a short desk queue and a fast return check.. Main red flag: Many reviews, about 9 of them from the last 12 months and continuing into August 2026, report charges of roughly 50 to 275 euros for small scratches that travellers say were already on the car, usually found at the return inspection in the dark garage. Several others say they avoided the charge only because they had their own photos..

Do I need a credit card to rent from Hertz at Gran Canaria Airport?

Yes. Hertz at Gran Canaria Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Hertz at Gran Canaria Airport?

The typical deposit at Hertz at Gran Canaria Airport is €200–€700. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Hertz desk at Gran Canaria Airport?

The Hertz desk is inside the terminal at Gran Canaria Airport.

What are the opening hours of Hertz at Gran Canaria Airport?

Hertz at Gran Canaria Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Gran Canaria Airport

Ranked by Counterwise Score. Compare all 17 desks side by side