Skip to content
Counterwise

No. 18 of 37 at FCO

Viaggiare

at Rome Fiumicino "Leonardo da Vinci" Airport

Short walk
Counterwise Score 4.6 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Viaggiare at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 18 of 37 car rental desks at the airport, with a Counterwise Score of 4.6/10 (Poor).
  • The Viaggiare desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–22:30 daily; closed 24–25 Dec and 31 Dec–1 Jan.
  • Main red flag from travellers: Prepaid bookings are reportedly cancelled when the customer arrives more than about 60 minutes after the booked time, even after flight delays or a call or email to the desk, and refunds are reportedly refused..

Based on 173 reviews analysed · Last updated · How scores work

The short version

Based on about 150 informative Google reviews (174 kept after excluding 11), recent opinion is sharply split. Many travellers describe new, clean cars and quick service, while a notable share of 2026 reviews report bookings cancelled after a 60-minute lateness cutoff, cards or licences refused at the counter, and disputed charges or slow deposit releases. Web evidence is thin, mostly aggregator pages and a mixed Trustpilot listing, so arrive on time, bring a physical credit card in the driver's name and photograph the car.

AI-assisted summary of 173 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · medium confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 11 reports · medium confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 20 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.5 · counts 30%
  • 12 of 185 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 13% toward the airport average, because recent reviews are few (100 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Prepaid bookings are reportedly cancelled when the customer arrives more than about 60 minutes after the booked time, even after flight delays or a call or email to the desk, and refunds are reportedly refused.
  • Strict card and document rules at the counter: reviews report debit, virtual or non-matching cards refused, the desk's costlier insurance imposed instead, and some driving licences rejected over minor wear, sometimes leaving travellers without a car or prepayment.
  • Repeated reports of post-rental charges that customers dispute (cleaning, parking, scratches, late-return fee, unexplained extra charges) and deposits released slowly or not at all.
  • Several recent reviews describe dirty or poorly maintained cars (non-folding mirrors, faulty handbrake, leaks, rubbish left inside), including substitute off-brand cars instead of the booked model.
  • Some 2026 reviews report desk waits of about an hour or more in busy periods, and the desk is reported to close around 22:30-23:00.autorentwiz.com

Green flags (5)

  • Many recent reviewers report new or nearly new, clean cars, sometimes a better category than booked, at low prices.
  • The desk is in the rent-a-car tower reached on foot, with cars on level 5 of Parking A, a quick drop-off and a key box for out-of-hours returns.qeeq.comautorentwiz.com
  • Several reviewers who booked through brokers such as Sunny Cars report smooth, fast pick-up and return with no extra fees at the counter.
  • Several reviews report the card deposit released within days to about a month, and one reports damage being checked fairly on return.
  • Many reviewers describe friendly, helpful desk staff, and some say they were asked about insurance once without pressure.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours08:00–22:30 daily; closed 24–25 Dec and 31 Dec–1 Jansource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 173 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Viaggiare at other airports and stations

Same brand, different counter. We rate each location on its own.

Viaggiare at Rome Fiumicino Airport: questions and answers

Is Viaggiare at Rome Fiumicino Airport any good?

Viaggiare at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 4.6/10 (Poor) and is ranked No. 18 of 37 desks at the airport. Main green flag: Many recent reviewers report new or nearly new, clean cars, sometimes a better category than booked, at low prices.. Main red flag: Prepaid bookings are reportedly cancelled when the customer arrives more than about 60 minutes after the booked time, even after flight delays or a call or email to the desk, and refunds are reportedly refused..

Do I need a credit card to rent from Viaggiare at Rome Fiumicino Airport?

Not confirmed yet. We have not yet confirmed whether Viaggiare at Rome Fiumicino "Leonardo da Vinci" Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Viaggiare at Rome Fiumicino Airport?

The deposit amount at Viaggiare at Rome Fiumicino "Leonardo da Vinci" Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Viaggiare desk at Rome Fiumicino Airport?

The Viaggiare desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet).

What are the opening hours of Viaggiare at Rome Fiumicino Airport?

Viaggiare at Rome Fiumicino "Leonardo da Vinci" Airport is open 08:00–22:30 daily; closed 24–25 Dec and 31 Dec–1 Jan. Fuel policy: same to same.

Other desks at Rome Fiumicino Airport

Ranked by Counterwise Score. Compare all 37 desks side by side