No. 18 of 31 at PMO

Hertz

Name: Hertz at Palermo Falcone Borsellino Airport: Counterwise rating
Item: Hertz (Palermo Falcone Borsellino Airport)
Rating: 4.5
Author: Counterwise

at Palermo Falcone Borsellino Airport

In terminalNo credit card needed

Medium consensus Check prices ↓

At a glance

Hertz at Palermo Falcone Borsellino Airport is ranked No. 18 of 31 car rental desks at the airport, with a Counterwise Score of 4.5/10 (Poor).
The Hertz desk is inside the terminal at Palermo Airport.
No credit card is required (debit cards accepted); the typical deposit is €200–€700.
Fuel policy: full to full. Opening hours: 07:30–24:00 daily.
Main red flag from travellers: Disputed damage and post-rental charges are the most frequent complaint over the last two to three years: about 19 reviews describe charges for damage travellers say was already on the car, with photo evidence, often arriving after they had left. A few reports from the last 12 months show it has not stopped, though most date from 2024 to mid-2025. A 2025 forum thread also advises photographing the car before and after rental..

Based on 126 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 100 usable Google reviews after excluding 9 duplicate or staff-praise reviews, experiences at this desk are sharply split. Many travellers report quick, friendly pickups in new cars, but recurring complaints involve single-agent queues of up to 1.5 hours (especially summer 2026), damage or extra-day charges after return, higher totals than quoted, and unanswered phone support after breakdowns. Web evidence is thin, mostly undated, and only partly consistent with the reviews.

AI-assisted summary of 126 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 40 reports · high confidence.

Counter upselling(20% of score)

Mixed7.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 7 reports · low confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 32 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 24 reports · medium confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 5.0 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 2.8 · counts 30%
9 of 135 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
Pulled 21% toward the airport average, because recent reviews are few (57 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Disputed damage and post-rental charges are the most frequent complaint over the last two to three years: about 19 reviews describe charges for damage travellers say was already on the car, with photo evidence, often arriving after they had left. A few reports from the last 12 months show it has not stopped, though most date from 2024 to mid-2025. A 2025 forum thread also advises photographing the car before and after rental.reddit.com
Many reviews report totals higher than quoted: unexplained extra amounts, undisclosed taxes, an extra rental day billed, or a free upgrade or desk-quoted price that was later charged for. Five such reports come from the last 12 months.
Long counter waits are reported repeatedly, typically 30 minutes to 1.5 hours with one agent on duty and a long queue. Nine reviews from the last 12 months describe this, mostly in summer 2026, and a forum comment also called the desk painfully slow.reddit.com
Several reviews say the booking was not honoured at the counter: no car for a confirmed booking, the desk already closed for passengers on delayed flights, or a debit or virtual card refused despite booking terms or phone assurances. At least four of these reports fall in the last 12 months.
Several summer 2026 reviews describe breakdowns or mechanical warnings where roadside or branch phone lines went unanswered and no replacement car or refund followed. Two older reports describe similar problems.

Green flags (4)

Many reviews, including recent ones, describe quick, smooth pickup and return with friendly, professional staff, with some pickups taking 5 to 15 minutes.
A number of reviewers received new or almost new, clean cars, including recent months.
Several travellers report flexibility at the desk, such as a free upgrade, a car swap on request, or help after a flight disruption.
Some reviewers report the deposit hold being released within one to a few days, or within a week, with no extra charges.

Practical facts

Location	Desk inside the terminalsource
Opening hours	07:30–24:00 dailysource
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	€200–€700source
Fuel policy	Full to fullsource
Shares the desk with	Thrifty, Dollar, Firefly

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 126 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Check the closing time (07:30–24:00 daily). If your flight lands late, call the desk: some wait, others close on time.

Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Palermo Airport: questions and answers

Is Hertz at Palermo Airport any good?

Hertz at Palermo Falcone Borsellino Airport has a Counterwise Score of 4.5/10 (Poor) and is ranked No. 18 of 31 desks at the airport. Main green flag: Many reviews, including recent ones, describe quick, smooth pickup and return with friendly, professional staff, with some pickups taking 5 to 15 minutes.. Main red flag: Disputed damage and post-rental charges are the most frequent complaint over the last two to three years: about 19 reviews describe charges for damage travellers say was already on the car, with photo evidence, often arriving after they had left. A few reports from the last 12 months show it has not stopped, though most date from 2024 to mid-2025. A 2025 forum thread also advises photographing the car before and after rental..

Do I need a credit card to rent from Hertz at Palermo Airport?

No. Hertz at Palermo Falcone Borsellino Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Palermo Airport?

The typical deposit at Hertz at Palermo Falcone Borsellino Airport is €200–€700. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Hertz desk at Palermo Airport?

The Hertz desk is inside the terminal at Palermo Airport. It shares the counter with Thrifty, Dollar and Firefly.

What are the opening hours of Hertz at Palermo Airport?

Hertz at Palermo Falcone Borsellino Airport is open 07:30–24:00 daily. Fuel policy: full to full.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side