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Counterwise

No. 5 of 17 at FAO

Hertz

at Faro – Gago Coutinho International Airport

In terminal
Counterwise Score 5.7 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Hertz at Faro – Gago Coutinho International Airport is ranked No. 5 of 17 car rental desks at the airport, with a Counterwise Score of 5.7/10 (Poor).
  • The Hertz desk is inside the terminal at Faro Airport.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 06:00–24:00 daily (DiscoverCars: 06:00–23:59).
  • Main red flag from travellers: Many recent reviews report pressure to buy the desk's own insurance, doubts about third-party, broker or card cover, or high deposits and extra charges without it..

Based on 120 reviews analysed · Last updated · How scores work

The short version

Based on 120 Google reviews kept after excluding 180 (mostly 5-star reviews that only thank named staff, plus duplicates and off-topic posts), this desk is quick and convenient, and many travellers get free upgrades. The more serious complaints are repeated and recent: insurance pressure at the counter, booked categories not available, disputed charges after the rental and hard-to-reach customer service. Web evidence is mostly undated or old and mixed, so it supports rather than confirms these patterns.

AI-assisted summary of 120 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 17 reports · medium confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 19 reports · high confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 22 reports · high confidence.

Queue time(15% of score)

Great8.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 17 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 17 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.4 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.5 · counts 30%
  • 180 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 15% toward the airport average, because recent reviews are few (88 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews report pressure to buy the desk's own insurance, doubts about third-party, broker or card cover, or high deposits and extra charges without it.
  • Several recent reviews report charges applied after the rental (refuelling fees, extension errors, damage claims, charging fees) that were disputed, with slow or no replies and some partial deposit refunds.auto-jardim.com
  • The booked car category was often reported as unavailable, leading to a smaller or different car, a young-driver fee or paid upgrade, or in one case no car at all after a delayed arrival.
  • Customers who tried to resolve problems after the rental report unanswered emails and unreachable or costly phone lines, especially travellers calling from abroad.
  • A handful of recent reviews report vehicle faults at handover or soon after, including an airbag warning light, nearly bald tyres, a low-oil warning, a dead battery and heavily damaged bodywork.

Green flags (5)

  • Pickup and return are frequently described as fast, often about 10 minutes at the desk, with the desk close to arrivals and no shuttle needed.auto-jardim.com
  • Many travellers whose booked car was not available report a free upgrade to a newer or larger car.
  • Several reviewers report deposit holds released within a day or a few working days, and one reports a fair refuelling charge with no hidden fees.
  • Some recent reviewers report clear explanations and no hard sell on extra insurance.
  • A number of reviewers describe new or recent, clean cars in good condition.

Practical facts

LocationDesk inside the terminalsource
Opening hours06:00–24:00 daily (DiscoverCars: 06:00–23:59)source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withDollar, Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 120 recent Google reviews of this desk, which we do not republish.

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Hertz at other airports and stations

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Hertz at Faro Airport: questions and answers

Is Hertz at Faro Airport any good?

Hertz at Faro – Gago Coutinho International Airport has a Counterwise Score of 5.7/10 (Poor) and is ranked No. 5 of 17 desks at the airport. Main green flag: Pickup and return are frequently described as fast, often about 10 minutes at the desk, with the desk close to arrivals and no shuttle needed.. Main red flag: Many recent reviews report pressure to buy the desk's own insurance, doubts about third-party, broker or card cover, or high deposits and extra charges without it..

Do I need a credit card to rent from Hertz at Faro Airport?

Yes. Hertz at Faro – Gago Coutinho International Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Hertz at Faro Airport?

The deposit amount at Hertz at Faro – Gago Coutinho International Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (from €0).

Where is the Hertz desk at Faro Airport?

The Hertz desk is inside the terminal at Faro Airport. It shares the counter with Dollar and Thrifty.

What are the opening hours of Hertz at Faro Airport?

Hertz at Faro – Gago Coutinho International Airport is open 06:00–24:00 daily (DiscoverCars: 06:00–23:59). Fuel policy: full to full.

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