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Counterwise

No. 9 of 37 at FCO

Key'n Go

at Rome Fiumicino "Leonardo da Vinci" Airport

Short walk
Counterwise Score 5.6 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Key'n Go at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 9 of 37 car rental desks at the airport, with a Counterwise Score of 5.6/10 (Poor).
  • The Key'n Go desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet).
  • A credit card in the main driver's name is required; the typical deposit is €150–€200.
  • Fuel policy: full to full. Opening hours: 08:00–22:30 daily.
  • Main red flag from travellers: Many recent reviews describe prepaid bookings refused at the counter over document or card rules (no international licence, passport instead of ID card, phone-based card, damaged licence), often with no refund. A recent web guide notes the desk takes credit cards only, and a partner page says the international permit must be physical..

Based on 293 reviews analysed · Last updated · How scores work

The short version

Based on 294 recent Google reviews kept after exclusions (about 169 with text, all from the last five months), most travellers report quick pickup and return, friendly staff and newer cars. A significant minority report refused bookings over document or card rules, strict late-arrival and late-return rules, disputed damage or fuel charges, and pressure to buy cover. Web evidence is thin and mostly undated aggregator pages, so treat it as supporting at best.

AI-assisted summary of 293 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · high confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 11 reports · medium confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 26 reports · high confidence.

Queue time(15% of score)

Great8.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 7.2 · counts 30%
  • 7 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (178 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews describe prepaid bookings refused at the counter over document or card rules (no international licence, passport instead of ID card, phone-based card, damaged licence), often with no refund. A recent web guide notes the desk takes credit cards only, and a partner page says the international permit must be physical.autorentwiz.comdiscovercars.com
  • Strict timing rules: a recent web guide says the car is held only about 29 minutes after the booked time. Several reviews report lost bookings or no-show treatment after late arrival or a closed office, and extra fees or an extra day charged for returns 18-45 minutes late.autorentwiz.com
  • About a dozen recent reviews report disputed charges after return: damage claims for marks travellers say were already there or came days later, fuel charges despite a full tank, and deposits or fuel money not returned.
  • Several recent reviews describe pressure or misleading statements at the desk to buy the company's own full cover or extras, including for travellers who already had cover.
  • Several recent reviews report breakdowns, burst tyres or failed air conditioning, with slow, missing or impractical replacement and delayed reimbursement.

Green flags (4)

  • Pickup and return are described as quick and easy in more than 20 recent reviews, especially when pre-registered online.
  • Many reviews mention new, clean, well-kept cars, often hybrids or recent models.
  • Staff are frequently described as friendly, polite and helpful, including help with card or booking problems.
  • Prices and value for money are praised in about nine reviews, with some travellers reporting very cheap multi-day rentals.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours08:00–22:30 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€150–€200source
Fuel policyFull to fullsource
Shares the desk withGoldcar, Rhodium

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 293 recent Google reviews of this desk, which we do not republish.

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Key'n Go at Rome Fiumicino Airport: questions and answers

Is Key'n Go at Rome Fiumicino Airport any good?

Key'n Go at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 5.6/10 (Poor) and is ranked No. 9 of 37 desks at the airport. Main green flag: Pickup and return are described as quick and easy in more than 20 recent reviews, especially when pre-registered online.. Main red flag: Many recent reviews describe prepaid bookings refused at the counter over document or card rules (no international licence, passport instead of ID card, phone-based card, damaged licence), often with no refund. A recent web guide notes the desk takes credit cards only, and a partner page says the international permit must be physical..

Do I need a credit card to rent from Key'n Go at Rome Fiumicino Airport?

Yes. Key'n Go at Rome Fiumicino "Leonardo da Vinci" Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Key'n Go at Rome Fiumicino Airport?

The typical deposit at Key'n Go at Rome Fiumicino "Leonardo da Vinci" Airport is €150–€200. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Key'n Go desk at Rome Fiumicino Airport?

The Key'n Go desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet). It shares the counter with Goldcar and Rhodium.

What are the opening hours of Key'n Go at Rome Fiumicino Airport?

Key'n Go at Rome Fiumicino "Leonardo da Vinci" Airport is open 08:00–22:30 daily. Fuel policy: full to full.

Other desks at Rome Fiumicino Airport

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