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Counterwise

No. 16 of 16 at TFS

Hertz

at Tenerife South Airport

In terminalNo credit card needed
Counterwise Score 2.4 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Hertz at Tenerife South Airport is ranked No. 16 of 16 car rental desks at the airport, with a Counterwise Score of 2.4/10 (Poor).
  • The Hertz desk is inside the terminal at Tenerife South Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €200–€700.
  • Fuel policy: same to same. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Long waits to collect the car are reported very often, typically 40 minutes to over 2 hours, with only one or two agents on the shared counter and no priority lane for loyalty members..

Based on 287 reviews analysed · Last updated · How scores work

The short version

Based on about 250 usable Google reviews of this desk (287 kept after excluding 13), the dominant complaints are long queues, disputed minor-damage charges and insurance pressure linked to the credit-card rule. Experiences are polarised: a minority report fast service, new cars and prompt deposit refunds. Review sites in the web results echo the damage-charge complaints, though much of that web material is undated.

AI-assisted summary of 287 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 100 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 60 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor2.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 80 reports · high confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 0.7 · counts 30%
  • 13 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 11% toward the airport average, because recent reviews are few (123 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Long waits to collect the car are reported very often, typically 40 minutes to over 2 hours, with only one or two agents on the shared counter and no priority lane for loyalty members.reddit.comdiscovercars.com
  • Many travellers say they were charged roughly 80-460 EUR at return for small scratches or marks they say were already on the car, often after pickup without a joint inspection; review sites carry similar reports.uk.trustpilot.comtrustpilot.comie.trustpilot.com
  • Several recent reviews say debit cards or cards without a PIN were refused as deposit and travellers had to buy the desk's own cover (about 140-310 EUR) or lose the booking, even when they had already bought separate cover.
  • Repeated reports of unfriendly, impatient or aggressive behaviour by counter and return staff, sometimes with language barriers.
  • Several reviews report nobody at the terminal desk or the car-park return office at certain hours, leaving travellers unable to collect or hand back keys, with some later disputing charges.

Green flags (3)

  • Some travellers report quick deposit releases, from 30 minutes to the next day, after a damage-free return.
  • Travellers who booked packages with full cover through large motoring-club or broker bundles report few disputes at pickup and return.
  • A good share of recent reviews describe new or clean cars, often with free or cheap upgrades and no pressure to buy extras.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200–€700source
Fuel policySame to samesource
Shares the desk withThrifty, Dollar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 287 recent Google reviews of this desk, which we do not republish.

Before you go

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Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Tenerife South Airport: questions and answers

Is Hertz at Tenerife South Airport any good?

Hertz at Tenerife South Airport has a Counterwise Score of 2.4/10 (Poor) and is ranked No. 16 of 16 desks at the airport. Main green flag: Some travellers report quick deposit releases, from 30 minutes to the next day, after a damage-free return.. Main red flag: Long waits to collect the car are reported very often, typically 40 minutes to over 2 hours, with only one or two agents on the shared counter and no priority lane for loyalty members..

Do I need a credit card to rent from Hertz at Tenerife South Airport?

No. Hertz at Tenerife South Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Tenerife South Airport?

The typical deposit at Hertz at Tenerife South Airport is €200–€700. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Hertz desk at Tenerife South Airport?

The Hertz desk is inside the terminal at Tenerife South Airport. It shares the counter with Thrifty and Dollar.

What are the opening hours of Hertz at Tenerife South Airport?

Hertz at Tenerife South Airport is open 07:00–23:00 daily. Fuel policy: same to same.

Other desks at Tenerife South Airport

Ranked by Counterwise Score. Compare all 16 desks side by side