No. 3 of 7 at DUB

Hertz

Name: Hertz at Dublin Airport: Counterwise rating
Item: Hertz (Dublin Airport)
Rating: 4
Author: Counterwise

at Dublin Airport

Shuttle 5 min

High consensus Check prices ↓

At a glance

Hertz at Dublin Airport is ranked No. 3 of 7 car rental desks at the airport, with a Counterwise Score of 4.0/10 (Poor).
The Hertz desk is off-site: the shuttle from Dublin Airport takes about 5 minutes.
A credit card in the main driver's name is required; the typical deposit is up to €5,000.
Fuel policy: full to full. Opening hours: Daily 05:00–01:00.
Main red flag from travellers: About 20 recent reviews say extras, supplementary liability cover or other add-ons were added at the counter without a clear explanation, often doubling the booked price. Several travellers say they had declined cover or held their own insurance; web sources also describe an upsell at the counter and a daily supplementary fee when using own insurance..

Based on 153 reviews analysed · Last updated 12 November 2026 · How scores work

The short version

Based on about 124 usable text reviews (plus stars-only ratings) from the past 2-3 months, after setting aside 144 reviews, mostly staff-praise entries. Pickup and return are often quick and cars are frequently fine. However, a substantial minority report counter upselling, bills well above the booked price, post-rental charges and shuttle or queue delays. Web sources are mixed, mostly third-party or undated, and broadly consistent with the review pattern.

AI-assisted summary of 153 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 30 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 25 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · high confidence.

Car condition(15% of score)

Poor4.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 33 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 3.6 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 4.6 · counts 30%
147 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, staff or competitor posts). How we clean reviews
Pulled 11% toward the airport average, because recent reviews are few (117 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

About 20 recent reviews say extras, supplementary liability cover or other add-ons were added at the counter without a clear explanation, often doubling the booked price. Several travellers say they had declined cover or held their own insurance; web sources also describe an upsell at the counter and a daily supplementary fee when using own insurance.irelandcarrental.ie headforpoints.com trustpilot.com
Around ten reviews in the last two months report unexpected charges after the rental, such as damage, fuel, replacement-car delivery or a later card debit. Several say the amounts were reduced or refunded only after they disputed them.shop.bottegadelsarto.com
Several recent reviews report cars in poor mechanical or cleaning condition: low fluids, worn or odd tyres, breakdowns requiring a swap, and dirty interiors or windows. About 7 describe breakdowns or safety-related faults.
Some travellers were refused or had to change terms at the desk over card type, driver age or loyalty status that they say was not clear at booking. This includes neobank cards, under-25 drivers and Gold membership benefits not being recognised. Web sources note a strict credit-card-only policy.irelandcarrental.ie
The pickup is off-site by shuttle, although the listing says Terminal 1/2. About 8 reviews report confusion about where to go, shuttles that did not stop or were slow, and waits of 30-60 minutes.trustpilot.com

Green flags (3)

Many reviews say pickup and return were quick and straightforward, with some mentioning short queues at the off-site desk and quick shuttle transfers.
About 10 kept reviews describe clean, newer or well-presented cars, some at a reasonable price.
A few travellers report no hard sell, free upgrades, or own-insurance proof being accepted without argument.

Practical facts

Location	Off-site, shuttle about 5 minsource
Opening hours	Daily 05:00–01:00source
Credit card required	Yes, in the main driver’s namesource
Typical deposit	up to €5,000source
Fuel policy	Full to fullsource
Shares the desk with	Thrifty, Dollar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 153 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Bring a credit card in the main driver’s name with at least €5,000 available for the deposit.
Allow extra time: the shuttle ride is about 5 min each way, plus waiting.
Check the closing time (Daily 05:00–01:00). If your flight lands late, call the desk: some wait, others close on time.

Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Dublin Airport: questions and answers

Is Hertz at Dublin Airport any good?

Hertz at Dublin Airport has a Counterwise Score of 4.0/10 (Poor) and is ranked No. 3 of 7 desks at the airport. Main green flag: Many reviews say pickup and return were quick and straightforward, with some mentioning short queues at the off-site desk and quick shuttle transfers.. Main red flag: About 20 recent reviews say extras, supplementary liability cover or other add-ons were added at the counter without a clear explanation, often doubling the booked price. Several travellers say they had declined cover or held their own insurance; web sources also describe an upsell at the counter and a daily supplementary fee when using own insurance..

Do I need a credit card to rent from Hertz at Dublin Airport?

Yes. Hertz at Dublin Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Hertz at Dublin Airport?

The typical deposit at Hertz at Dublin Airport is up to €5,000. The lowest starting deposit at this airport is at Enterprise (€250).

Where is the Hertz desk at Dublin Airport?

The Hertz desk is off-site: the shuttle from Dublin Airport takes about 5 minutes. It shares the counter with Thrifty and Dollar.

What are the opening hours of Hertz at Dublin Airport?

Hertz at Dublin Airport is open Daily 05:00–01:00. Fuel policy: full to full.

Other desks at Dublin Airport

Ranked by Counterwise Score. Compare all 7 desks side by side