No. 5 of 5 at CRL

Hertz

Name: Hertz at Brussels South Charleroi Airport: Counterwise rating
Item: Hertz (Brussels South Charleroi Airport)
Rating: 3.3
Author: Counterwise

at Brussels South Charleroi Airport

Short walkNo credit card needed

Medium consensus Check prices ↓

At a glance

Hertz at Brussels South Charleroi Airport is ranked No. 5 of 5 car rental desks at the airport, with a Counterwise Score of 3.3/10 (Poor).
The Hertz desk is in a nearby car park or building, a short walk from the terminal at Charleroi Airport (walking time not confirmed yet).
No credit card is required (debit cards accepted); the typical deposit is from €200.
Fuel policy: full to full. Opening hours: Mon–Fri 08:30–23:00, Sat–Sun 08:30–17:00.
Main red flag from travellers: Several reviews from the past year describe being unable to collect a prepaid car: the desk was closed on late arrivals (including shortly before the stated 23:00 closing), or a flight or train ticket was demanded. Refunds were reportedly refused or disputed..

Based on 172 reviews analysed · Last updated 11 November 2026 · How scores work

The short version

Based on 172 Google reviews after excluding 9 (named-staff praise and duplicates), of which about 140 have text, this desk draws frequent recent complaints about disputed damage and fuel charges, prepaid bookings that could not be collected (desk closed or ticket demanded), and hard-to-reach customer service. Positives are mostly clean, newer or upgraded cars and quick pickups when staff are available. Web evidence is mostly undated and mixed, so treat the web side as weak.

AI-assisted summary of 172 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor1.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 62 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 18 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Poor5.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 18 reports · medium confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 38 reports · high confidence.

How this score was built

AI analysis of reviews and web reports (the sub-scores above, weighted): 3.4 · counts 70%
Star ratings on review platforms, rescaled against all desks we rate: 1.6 · counts 30%
9 of 181 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
Pulled 19% toward the airport average, because recent reviews are few (63 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

Several reviews from the past year describe being unable to collect a prepaid car: the desk was closed on late arrivals (including shortly before the stated 23:00 closing), or a flight or train ticket was demanded. Refunds were reportedly refused or disputed.
Repeated reports of damage charges (typically about 250 to 450 EUR for wheel scratches or marks) that travellers say were pre-existing or unproven, often with no joint check-in or return inspection and incomplete damage photos.
Many recent reviews report unexpected extras on the final invoice: fuel charged despite a full tank, insurance or upgrades not wanted or not presented as paid, and extra rental days.
Customer service is reported as hard to reach or very slow after problems (unanswered phones and emails, replies after a month, refunds only after weeks or a bank chargeback).
Cross-border surcharges of roughly 25 to 60 EUR are reported, with some travellers saying the amount at the counter or on the invoice was higher than the one shown at booking.

Green flags (3)

Many reviews praise clean, newer cars, and some report free category upgrades, with no disputes at return.
A number of travellers report quick, smooth pickups when staff were available, with keys handed over in minutes.
Some travellers, including after out-of-hours key-box returns, report prompt deposit release with no disputes, within hours to about a week. These reports are mostly older.

Practical facts

Location	Nearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours	Mon–Fri 08:30–23:00, Sat–Sun 08:30–17:00source
Credit card required	No, debit cards accepted (check conditions)source
Typical deposit	from €200source
Fuel policy	Full to fullsource
Shares the desk with	Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 172 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Take photos and a short video of the car at pickup, including wheels, windscreen and the fuel gauge.
Check the fuel level matches the contract before you drive off.
Decline duplicate insurance at the desk if you already have excess cover. Bring proof of your policy.
Allow walking time from the terminal, longer with luggage.
Check the closing time (Mon–Fri 08:30–23:00, Sat–Sun 08:30–17:00). If your flight lands late, call the desk: some wait, others close on time.

Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Charleroi Airport: questions and answers

Is Hertz at Charleroi Airport any good?

Hertz at Brussels South Charleroi Airport has a Counterwise Score of 3.3/10 (Poor) and is ranked No. 5 of 5 desks at the airport. Main green flag: Many reviews praise clean, newer cars, and some report free category upgrades, with no disputes at return.. Main red flag: Several reviews from the past year describe being unable to collect a prepaid car: the desk was closed on late arrivals (including shortly before the stated 23:00 closing), or a flight or train ticket was demanded. Refunds were reportedly refused or disputed..

Do I need a credit card to rent from Hertz at Charleroi Airport?

No. Hertz at Brussels South Charleroi Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Charleroi Airport?

The typical deposit at Hertz at Brussels South Charleroi Airport is from €200. The lowest starting deposit at this airport is at Avis (€200).

Where is the Hertz desk at Charleroi Airport?

The Hertz desk is in a nearby car park or building, a short walk from the terminal at Charleroi Airport (walking time not confirmed yet). It shares the counter with Thrifty.

What are the opening hours of Hertz at Charleroi Airport?

Hertz at Brussels South Charleroi Airport is open Mon–Fri 08:30–23:00, Sat–Sun 08:30–17:00. Fuel policy: full to full.

Other desks at Charleroi Airport

Ranked by Counterwise Score. Compare all 5 desks side by side