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Counterwise

No. 26 of 37 at FCO

Record Go

at Rome Fiumicino "Leonardo da Vinci" Airport

ShuttleNo credit card needed
Counterwise Score 3.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Record Go at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 26 of 37 car rental desks at the airport, with a Counterwise Score of 3.9/10 (Poor).
  • The Record Go desk is off-site, reached by shuttle from Rome Fiumicino Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–21:30 daily.
  • Main red flag from travellers: Many reviews, including several from the last weeks, say prepaid rentals were refused at the desk because of driving licence rules (international permit asked for licences in Latin script or from non-EU countries), with refunds then refused or very slow..

Based on 287 reviews analysed · Last updated · How scores work

The short version

Based on about 285 recent Google reviews after 13 exclusions (roughly 215 with useful detail), opinions are sharply split: counter staff, prices and many cars are praised, but a large share of complaints involve refused prepaid bookings over licence rules, long shuttle waits, fuel and damage charges and insurance pressure. Web evidence is thin and mostly undated, and broadly mixed (broker ratings about 6 to 7 out of 10); check licence and card rules before prepaying, photograph the car and fuel level, and allow generous time for the shuttle.

AI-assisted summary of 287 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 45 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 25 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 55 reports · high confidence.

Queue time(15% of score)

Poor3.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 55 reports · high confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.3 · counts 30%
  • 13 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (210 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many reviews, including several from the last weeks, say prepaid rentals were refused at the desk because of driving licence rules (international permit asked for licences in Latin script or from non-EU countries), with refunds then refused or very slow.
  • Getting from the airport to the off-site desk and back by the shared third-party shuttle is a repeated problem: unclear pick-up point, small full vans and waits of 40 minutes to 2 hours, with a few travellers saying they nearly missed or missed flights.discovercars.com
  • Numerous reviews report damage charges of roughly 200 to 760 euros at return for scratches or marks the customer says were already there or not documented at pickup, often with little inspection.
  • Many recent reviews say the car was handed over with less than a full tank and that fuel charges or the fuel deposit were not refunded for weeks; the operator's own page says deposit return can take up to 30 working days.recordrentacar.comtrustpilot.com
  • About 20 reviews describe strong pressure to buy the desk's own cover, or being told third-party or broker cover, Amex cards or cards without a PIN would not be accepted without it.recordrentacar.comtrustpilot.com

Green flags (4)

  • Many reviews praise friendly, quick counter staff and a fast, simple pick-up and return once at the office.
  • Low prices and relatively new, clean cars are often mentioned, including free upgrades in some reports.
  • A good number of reviewers say the deposit was released within 1 to 10 days of return.
  • Travellers who bought the desk's full cover usually report a smooth handover and return without disputes.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–21:30 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 287 recent Google reviews of this desk, which we do not republish.

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Record Go at other airports and stations

Same brand, different counter. We rate each location on its own.

Record Go at Rome Fiumicino Airport: questions and answers

Is Record Go at Rome Fiumicino Airport any good?

Record Go at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 3.9/10 (Poor) and is ranked No. 26 of 37 desks at the airport. Main green flag: Many reviews praise friendly, quick counter staff and a fast, simple pick-up and return once at the office.. Main red flag: Many reviews, including several from the last weeks, say prepaid rentals were refused at the desk because of driving licence rules (international permit asked for licences in Latin script or from non-EU countries), with refunds then refused or very slow..

Do I need a credit card to rent from Record Go at Rome Fiumicino Airport?

No. Record Go at Rome Fiumicino "Leonardo da Vinci" Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Rome Fiumicino Airport?

The deposit amount at Record Go at Rome Fiumicino "Leonardo da Vinci" Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Record Go desk at Rome Fiumicino Airport?

The Record Go desk is off-site, reached by shuttle from Rome Fiumicino Airport (ride time not confirmed yet).

What are the opening hours of Record Go at Rome Fiumicino Airport?

Record Go at Rome Fiumicino "Leonardo da Vinci" Airport is open 08:00–21:30 daily. Fuel policy: full to full.

Other desks at Rome Fiumicino Airport

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