PMI · Palma, Spain
Every car hire desk ranked by Counterwise Score
Spain's third-busiest airport (33.8 million passengers in 2025) and, by CarTrawler's count, Europe's top car-rental pick-up destination in summer 2025. Seven brands have counters on the ground floor of the terminal (arrivals and baggage-reclaim halls) with cars in the car park opposite; most other firms collect customers by shuttle from the Transport Meeting Point at the car-park building.
Based on 5,717 reviews analysed · Last updated · How scores work
Showing all 21 desks
Red flag: Eight reviews, mostly from July-August 2026, say residents of Mallorca were refused a rental because the company hires only to tourists, with proof of travel apparently requested. Several found this discriminatory.
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Red flag: Several recent reviewers report waiting 20 to 60 minutes for the shuttle from the airport meeting point, while others report 5-10 minutes. Waits seem to vary with how many buses are running.
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Red flag: Paying by debit card means a much larger deposit or transfer, reported at about €1,000, and a few travellers say this was not clear at booking. One reviewer says their credit cards were declined at the fuel-hold step and they were then asked for the larger debit deposit.
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Red flag: Many recent reviews report arriving with a paid, confirmed booking and being told no car was available or that the car had been given to someone else after a delay; this appears in most of the newest text reviews (early November 2026) and in a cluster since mid-August. Several travellers were left without alternatives late at night, and some mention a fleet-supply problem and slow refunds.
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Red flag: A cluster of recent reviews (about 11, mostly from the last two months) describe damage claims after return for scratches the customers say were already on the car, sometimes charged directly to the card before they could respond. Several reviewers say they only avoided payment because they had photos or video, and some say a dispute was still being pursued after being resolved in their favour.
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Red flag: About 20 recent reviews report damage charges of roughly 200-940 EUR for scratches, dents or glass that customers say were minor or already present, often with no joint inspection at pickup or return and slow or no replies from customer service afterwards.
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Red flag: About 20 recent reviews say debit cards or digital-wallet cards were refused for the deposit, often without a pre-authorisation attempt, so travellers had to buy the desk's Smart Cover (about 140-350 EUR) or leave without a car.
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Red flag: Many recent reviews report charges they dispute after the rental (damage they say was pre-existing or unexplained, fuel top-up fees, late-return fees, double-billed extras), often found after leaving the keys in the drop box, and several say complaints went unanswered for weeks.
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Red flag: Roughly 65 recent reviews describe forceful selling of the desk's own insurance at pickup, often to customers who already hold broker or third-party cover, sometimes with warnings that outside cover would not be honoured.
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Red flag: Many recent reviews (roughly 35) say travellers were pushed or effectively forced to buy the desk's own extra cover at the counter, often costing €200-460 and sometimes doubling the price paid online. This is frequently linked to a card being rejected as not a true credit card or to external insurance being called insufficient.
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Red flag: Roughly a dozen reviews from the past year describe damage or extra-item charges (scratches, missing boot items, underbody marks) arriving by email shortly after return, often after a key-drop or unattended return, which customers dispute as pre-existing or non-existent; some had to produce photos to get charges dropped.
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Red flag: Very many recent reviews, about 75 of roughly 205 substantive ones, describe strong pressure at the counter to buy the desk's own insurance on top of cover already bought via brokers or airlines. Travellers say they were told outside cover was not valid or that they could not take the car without it, and several report high-pressure behaviour from staff.
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Red flag: Many recent reviews report charges of roughly 200-1,100 EUR for scratches or underbody marks that renters say were already on the car or had been documented, often invoiced by email shortly after return.
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Red flag: Many recent reviews report pressure at the counter to buy the desk's own insurance even when full cover was already bought via a broker, often alongside a card being refused for the deposit and the desk's cover then offered as the fix; a local directory page also notes customers report this.
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Red flag: Very long pickup waits are reported again and again, typically 1-2 hours in the car-park collection area (hot, not air-conditioned), often with few agents on duty and even after online check-in.
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Red flag: Around 50 recent reviews describe forceful selling of the desk's own full cover to customers who already held broker or third-party insurance. Many say the car would not be released otherwise, or that high deposit holds were used to push the sale.
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Red flag: Many recent reviews say that anyone without a physical credit card in the lead driver's name (debit, virtual or wallet cards) is told to buy the desk's own cover for roughly €100-300 on top of the booking price. Some report this even though broker cover was already paid, and say the card requirement was not clear at booking. Some refused and left without a car.
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Red flag: Very many recent reviews report charges for scratches, dents, fuel or processing fees that customers say were already present or not incurred, often after returns with no staff inspection (key box or night drop). Customers say photo or video evidence was often ignored, and several recovered money only through insurers or chargebacks.
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Red flag: Prepaid bookings are reported cancelled as no-shows after roughly one hour of lateness, even when the flight was delayed and shuttle waits contributed. Travellers were then asked for a new or reactivation payment of about 50-900 EUR, or a much higher price.
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Red flag: Many recent reviews describe heavy pressure to buy the desk's own insurance or add-ons even when cover was already bought via a broker. About 30 reviews also say a credit card was reported as declined for the deposit until extra cover was paid (typically €100 to €380), with some customers saying their bank received no authorisation request. These are customer accounts.
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Ranking is by Counterwise Score only. Commission never changes the order. Read our affiliate disclosure. “Limited data” desks have fewer recent reviews, so their score leans more on the airport average. Facts marked “Not confirmed yet” have not been verified yet: we never guess them.
Ranked by Counterwise Score. Swipe sideways on a phone to see every column.
| Desk | Score | Location | Credit card | Deposit | Fuel policy | Opening hours |
|---|---|---|---|---|---|---|
| 1.Autos Mallorca | 8.6Great | Shuttle, 5 min | Not required | €0 | Full to full | 07:00–22:00 daily |
| 2.Top Gear Mobility | 8.6Great | Shuttle, 10 min | Not required | €0 | Same to same | 07:00–23:00 daily |
| 3.Hiper Rent a Car | 8.6Great | Shuttle | Not confirmed yet | Not confirmed yet | Full to full | 08:00–22:00 daily |
| 4.Enterprise | 6.2Mixed | Shuttle | Not required | €200 | Same to same | Mon 07:00–19:00; Tue–Fri 08:00–18:00; Sat–Sun 09:00–17:00 |
| 5.Sixt | 5.9Poor | In terminal | Not required | €300 | Full to full | Pick-up/drop-off 07:00–23:59 daily |
| 6.Click&Rent | 5.0Poor | Shuttle | Required | €200–€1,000 | Full to full | 08:00–22:00 daily |
| 7.Centauro | 4.4Poor | Shuttle | Not required | €0–€2,100 | Same to same | 07:00–23:00 daily |
| 8.Avis | 4.3Poor | In terminal | Not required | €200 | Full to full | 07:30–24:00 daily; 24-hour key drop |
| 9.InterRent | 4.1Poor | In terminal | Required | Not confirmed yet | Not confirmed yet | 08:00–21:00 daily |
| 10.GoByCar | 4.1Poor | Shuttle | Required | Not confirmed yet | Full to full | 07:00–21:00 daily |
| 11.OK Mobility | 4.0Poor | Short walk | Required | Not confirmed yet | Not confirmed yet | 07:00–23:00 daily; limited 23:00–02:00 service for confirmed bookings |
| 12.Budget | 3.8Poor | In terminal | Required | Not confirmed yet | Full to full | 07:30–24:00 daily; key box in the Avis car-return area |
| 13.Goldcar | 3.6Poor | In terminal | Not required | €0–€950 | Same to same | 07:00–23:00 daily |
| 14.Wiber | 3.4Poor | Shuttle, 5 min | Not required | €0–€1,000 | Full to full | 07:00–23:00 daily |
| 15.Sicily by Car | 3.4Poor | Shuttle | Required | €300–€1,300 | Full to full | 07:00–23:00 daily incl. holidays |
| 16.Europcar | 3.2Poor | In terminal | Required | from €100 | Full to full | 07:00–23:00 daily |
| 17.Record Go | 3.2Poor | In terminal | Not required | €0–€1,100 | Full to full | 07:00–23:00 daily (key-box returns until 23:30) |
| 18.Green Motion | 3.1Poor | Shuttle | Not confirmed yet | Not confirmed yet | Full to full | 08:00–21:00 daily |
| 19.Hertz | 3.0Poor | In terminal | Not required | €200–€700 | Full to full | Apr–Oct 07:00–02:00; Nov–Mar 07:00–24:00 (daily) |
| 20.K10 Mobility | 1.9Poor | Shuttle, 8 min | Not confirmed yet | Not confirmed yet | Same to same | 09:00–16:30 daily |
| 21.Drivalia | 1.7Poor | Shuttle | Not required | Not confirmed yet | Not confirmed yet | 08:00–20:00 daily |
Autos Mallorca is the best-rated car rental desk at Palma de Mallorca Airport, with a Counterwise Score of 8.6/10 (Great). It is followed by Top Gear Mobility (8.6) and Hiper Rent a Car (8.6). Scores are based on 5,717 traveller reviews analysed and were last updated on 12 November 2026.
8 of the 21 desks at Palma de Mallorca Airport are inside the terminal: Sixt, Avis, InterRent, Budget, Goldcar, Europcar, Record Go and Hertz. OK Mobility is in a nearby car park or building. Autos Mallorca, Wiber, K10 Mobility, Top Gear Mobility, Hiper Rent a Car, Enterprise, Click&Rent, Centauro, GoByCar, Sicily by Car, Green Motion and Drivalia are off-site and reached by shuttle.
Yes. 11 of the 21 desks at Palma de Mallorca Airport do not require a credit card: Autos Mallorca (8.6/10), Top Gear Mobility (8.6/10), Enterprise (6.2/10), Sixt (5.9/10), Centauro (4.4/10), Avis (4.3/10), Goldcar (3.6/10), Wiber (3.4/10), Record Go (3.2/10), Hertz (3.0/10) and Drivalia (1.7/10). Click&Rent, InterRent, GoByCar, OK Mobility, Budget, Sicily by Car and Europcar need a credit card in the main driver's name for the deposit. The card rule is not confirmed yet for Hiper Rent a Car, Green Motion and K10 Mobility. Check the debit card conditions when you book.
Autos Mallorca →Top Gear Mobility →Enterprise →Sixt →Centauro →Avis →Goldcar →Wiber →Record Go →Hertz →Drivalia →
Autos Mallorca has the lowest starting deposit at Palma de Mallorca Airport: €0. The highest is at Centauro, up to €2,100. Deposits are held on your card at pickup and released after the car is returned. Deposit amounts are not confirmed yet for Hiper Rent a Car, InterRent, GoByCar, OK Mobility, Budget, Green Motion, K10 Mobility and Drivalia.
OK Mobility is a short walk from the terminal at Palma de Mallorca Airport; the walking time is not confirmed yet. Allow extra time with luggage.
The shuttle ride to the off-site desks at Palma de Mallorca Airport takes between 5 and 10 minutes, plus waiting time: Autos Mallorca about 5 min, Wiber about 5 min, K10 Mobility about 8 min and Top Gear Mobility about 10 min. Ride time not confirmed yet for Hiper Rent a Car, Enterprise, Click&Rent, Centauro, GoByCar, Sicily by Car, Green Motion and Drivalia.
Opening hours at Palma de Mallorca Airport: Autos Mallorca, 07:00–22:00 daily; Top Gear Mobility, 07:00–23:00 daily; Hiper Rent a Car, 08:00–22:00 daily; Enterprise, Mon 07:00–19:00; Tue–Fri 08:00–18:00; Sat–Sun 09:00–17:00; Sixt, Pick-up/drop-off 07:00–23:59 daily; Click&Rent, 08:00–22:00 daily; Centauro, 07:00–23:00 daily; Avis, 07:30–24:00 daily; 24-hour key drop; InterRent, 08:00–21:00 daily; GoByCar, 07:00–21:00 daily; OK Mobility, 07:00–23:00 daily; limited 23:00–02:00 service for confirmed bookings; Budget, 07:30–24:00 daily; key box in the Avis car-return area; Goldcar, 07:00–23:00 daily; Wiber, 07:00–23:00 daily; Sicily by Car, 07:00–23:00 daily incl. holidays; Europcar, 07:00–23:00 daily; Record Go, 07:00–23:00 daily (key-box returns until 23:30); Green Motion, 08:00–21:00 daily; Hertz, Apr–Oct 07:00–02:00; Nov–Mar 07:00–24:00 (daily); K10 Mobility, 09:00–16:30 daily; Drivalia, 08:00–20:00 daily. If your flight lands late, check the hours before you book.
Most desks at Palma de Mallorca Airport use full to full (pick up full, return full). Exceptions: Top Gear Mobility (same to same), Enterprise (same to same), Centauro (same to same), Goldcar (same to same) and K10 Mobility (same to same). The fuel policy is not confirmed yet for InterRent, OK Mobility and Drivalia.
Drivalia has the lowest Counterwise Score at Palma de Mallorca Airport: 1.7/10 (Poor). Main red flag from travellers: Many recent reviews describe heavy pressure to buy the desk's own insurance or add-ons even when cover was already bought via a broker. About 30 reviews also say a credit card was reported as declined for the deposit until extra cover was paid (typically €100 to €380), with some customers saying their bank received no authorisation request. These are customer accounts..
The Counterwise Score (0 to 10) blends two things. 70% is an AI analysis of recent traveller reviews of that specific desk and of web reports, scored on five weighted sub-scores: deposit & damage disputes (30%), counter upselling (20%), booking honoured (20%), queue time (15%) and car condition (15%). 30% is the desk's star ratings on review platforms, rescaled against all desks we rate. Recent reviews count more than old ones, and desks with few reviews are pulled toward the average of their airport or station. Rankings are independent: affiliate commissions never change a score or a position.