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Counterwise

No. 15 of 37 at FCO

OK Mobility

at Rome Fiumicino "Leonardo da Vinci" Airport

Short walk
Counterwise Score 4.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • OK Mobility at Rome Fiumicino "Leonardo da Vinci" Airport is ranked No. 15 of 37 car rental desks at the airport, with a Counterwise Score of 4.9/10 (Poor).
  • The OK Mobility desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily (reduced staff 07–08 and 22–23, confirmed bookings only); closes 19:00 on 24 and 31 Dec.
  • Main red flag from travellers: About 30 recent reviews report that prepaid bookings were refused at the counter over rules not clearly shown at booking: licence and ID or passport from different countries, no international driving permit, card showing initials or no full printed number, debit cards. Travellers often booked via brokers and then had to rebook elsewhere at higher cost or accept a paid extra..

Based on 284 reviews analysed · Last updated · How scores work

The short version

Based on about 284 recent Google reviews of this desk (219 with text) after removing 16 unreliable ones, experiences split sharply. Most travellers who collect the car report a fast, friendly process and decent cars, but a large minority were refused the car over card or licence-country rules, pushed into costly cover, or had problems with deposits, late-arrival cancellations and unreachable customer service. Web evidence is mostly undated aggregator pages and mixed.

AI-assisted summary of 284 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 28 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 28 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 70 reports · high confidence.

Queue time(15% of score)

Great8.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 35 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 48 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.6 · counts 30%
  • 16 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (157 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • About 30 recent reviews report that prepaid bookings were refused at the counter over rules not clearly shown at booking: licence and ID or passport from different countries, no international driving permit, card showing initials or no full printed number, debit cards. Travellers often booked via brokers and then had to rebook elsewhere at higher cost or accept a paid extra.
  • Around a dozen reviews say the desk offered its own cover, often costing €130 to €500 and sometimes more than the whole rental, as the way to be allowed to collect the car after such a dispute. Others report being pressed to buy cover they already had elsewhere.
  • Several recent reviews say a delayed flight or late arrival led to cancellation of a prepaid booking or extra daily charges, and a few report arriving within the stated hours to find the desk closed. Refunds were generally refused or not answered.
  • Roughly a dozen reviews report disputed post-rental charges (damage said to be already on the car, fuel refunds refused despite evidence) or deposits and refunds not released for weeks or months, and often no reply to emails.
  • Many reviews describe central customer service and roadside assistance as hard to reach (long phone waits, unanswered emails, breakdowns left unresolved for hours), which makes any of the problems above harder to resolve.

Green flags (5)

  • Pick-up and return are described as fast in about 25 reviews, often taking only a few minutes, with the desk and return area in the airport car park.
  • Free upgrades or substitute cars when the booked category was unavailable are mentioned in about a dozen reviews, usually with the traveller accepting at no extra charge. Some note a bigger car can be awkward in Rome.
  • Travellers who held a suitable credit card and their own or third-party cover report smooth rentals, with the desk not pushing extras, deposits released within days (or hours), and no surprise fees.
  • Staff at the desk and car park are often described as friendly, professional and helpful, which is echoed in recent brand-wide Trustpilot snippets mentioning the Fiumicino team.ie.trustpilot.comtrustpilot.com
  • About a dozen reviews describe clean, new or low-mileage cars at competitive prices, including premium cover with a small deposit of around €100.

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:00–23:00 daily (reduced staff 07–08 and 22–23, confirmed bookings only); closes 19:00 on 24 and 31 Decsource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 284 recent Google reviews of this desk, which we do not republish.

Before you go

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OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Rome Fiumicino Airport: questions and answers

Is OK Mobility at Rome Fiumicino Airport any good?

OK Mobility at Rome Fiumicino "Leonardo da Vinci" Airport has a Counterwise Score of 4.9/10 (Poor) and is ranked No. 15 of 37 desks at the airport. Main green flag: Pick-up and return are described as fast in about 25 reviews, often taking only a few minutes, with the desk and return area in the airport car park.. Main red flag: About 30 recent reviews report that prepaid bookings were refused at the counter over rules not clearly shown at booking: licence and ID or passport from different countries, no international driving permit, card showing initials or no full printed number, debit cards. Travellers often booked via brokers and then had to rebook elsewhere at higher cost or accept a paid extra..

Do I need a credit card to rent from OK Mobility at Rome Fiumicino Airport?

Yes. OK Mobility at Rome Fiumicino "Leonardo da Vinci" Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Rome Fiumicino Airport?

The deposit amount at OK Mobility at Rome Fiumicino "Leonardo da Vinci" Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the OK Mobility desk at Rome Fiumicino Airport?

The OK Mobility desk is in a nearby car park or building, a short walk from the terminal at Rome Fiumicino Airport (walking time not confirmed yet).

What are the opening hours of OK Mobility at Rome Fiumicino Airport?

OK Mobility at Rome Fiumicino "Leonardo da Vinci" Airport is open 07:00–23:00 daily (reduced staff 07–08 and 22–23, confirmed bookings only); closes 19:00 on 24 and 31 Dec. Fuel policy: full to full.

Other desks at Rome Fiumicino Airport

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