Hertz

Red flags (5)

• ✕Many reviews (about 38 overall, around 9 in the last 12 months) report charges of roughly 90-400 EUR for small scratches, paint marks or wheel scuffs that customers say were already present or not caused by them, sometimes despite photo or video evidence.tripadvisor.co.uk
• ✕About 18 reviews say extra insurance was added or presented as mandatory at the desk, even when the customer had prepaid broker, card or motoring-club cover, so the final cost was often double or triple the booked price.
• ✕Reviewers describe a dark car park and condition reports that are incomplete or not provided at pickup; the car is often checked at night at return, and several say they could not get the pre-rental report or have their own photos accepted when disputing.
• ✕Several reviews report deposit refunds that were slow, reduced or followed by later card debits (fuel, admin, parking-fine or extra-day fees), with customer service hard to reach and some customers resorting to a card chargeback.
• ✕About 11 reviews report booking problems at the counter, such as a different or smaller category, a prepaid voucher not honoured, a refusal over an International Driving Permit, or a late-hours or location surcharge not mentioned at booking.