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Counterwise

No. 6 of 6 at BRU

Hertz

at Brussels Airport

Walk 5 minNo credit card needed
Counterwise Score 3.2 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Hertz at Brussels Airport is ranked No. 6 of 6 car rental desks at the airport, with a Counterwise Score of 3.2/10 (Poor).
  • The Hertz desk is in a nearby car park or building, about 5 minutes on foot from the terminal at Brussels Airport.
  • No credit card is required (debit cards accepted); the typical deposit is from €200.
  • Fuel policy: full to full. Opening hours: Mon–Fri 06:30–23:30, Sat 06:30–21:00, Sun 06:30–23:30.
  • Main red flag from travellers: The desk refuses to hand over prepaid or confirmed cars to renters without an arrival or boarding pass; many reviews say booking sites and confirmation emails did not make this clear and refunds were slow, partial or denied. Reddit threads report the rule is enforced and staff say they turn people away daily..

Based on 271 reviews analysed · Last updated · How scores work

The short version

Based on about 215 relevant Google reviews after excluding 29 (mostly staff-praise reviews), this desk shows a serious, repeated problem with bookings refused for lack of a flight ticket or boarding pass that was not clearly disclosed, plus frequent disputes over post-rental charges and an unreachable phone line. Staff friendliness and car quality are often praised and many renters have trouble-free pick-ups, but queues and a hard-to-find return point are common complaints. Web evidence is thin, mostly undated or from aggregators, with recent Reddit threads confirming the flight-ticket issue.

AI-assisted summary of 271 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 68 reports · high confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 14 reports · low confidence.

Booking honoured(20% of score)

Poor1.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 70 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 26 reports · medium confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 32 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.7 · counts 30%
  • 29 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons). How we clean reviews
  • Pulled 10% toward the airport average, because recent reviews are few (142 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (4)

  • The desk refuses to hand over prepaid or confirmed cars to renters without an arrival or boarding pass; many reviews say booking sites and confirmation emails did not make this clear and refunds were slow, partial or denied. Reddit threads report the rule is enforced and staff say they turn people away daily.reddit.comreddit.comreddit.comdiscovercars.com
  • Many travellers report charges appearing after return that they dispute, including damage they say pre-existed, fuel or cleaning charges, late-return fees and administrative fees, often weeks later and sometimes with photo evidence ignored.
  • The phone line and email are repeatedly described as unreachable, which leaves renters unable to change bookings, resolve disputed charges or get refunds.
  • The pick-up and return point is in a car park building away from the terminal; many reviews say it is badly signposted and hard to find, costing 10-30 minutes on return.

Green flags (4)

  • Counter staff are often described as friendly and helpful, including finding last-minute solutions and handling late-arriving customers.
  • Several travellers report new, clean cars and free upgrades.
  • Some recent customers report quick pick-up and drop-off with little or no wait.
  • A few reviews report prices matching the booking, no hidden costs and a deposit returned quickly, especially with basic or full cover.

Practical facts

LocationNearby car park or building, about 5 min on foot from the terminalsource
Opening hoursMon–Fri 06:30–23:30, Sat 06:30–21:00, Sun 06:30–23:30source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical depositfrom €200source
Fuel policyFull to fullsource
Shares the desk withThrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 271 recent Google reviews of this desk, which we do not republish.

Before you go

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Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Brussels Airport: questions and answers

Is Hertz at Brussels Airport any good?

Hertz at Brussels Airport has a Counterwise Score of 3.2/10 (Poor) and is ranked No. 6 of 6 desks at the airport. Main green flag: Counter staff are often described as friendly and helpful, including finding last-minute solutions and handling late-arriving customers.. Main red flag: The desk refuses to hand over prepaid or confirmed cars to renters without an arrival or boarding pass; many reviews say booking sites and confirmation emails did not make this clear and refunds were slow, partial or denied. Reddit threads report the rule is enforced and staff say they turn people away daily..

Do I need a credit card to rent from Hertz at Brussels Airport?

No. Hertz at Brussels Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Brussels Airport?

The typical deposit at Hertz at Brussels Airport is from €200. The lowest starting deposit at this airport is at Avis (€200).

Where is the Hertz desk at Brussels Airport?

The Hertz desk is in a nearby car park or building, about 5 minutes on foot from the terminal at Brussels Airport. It shares the counter with Thrifty.

What are the opening hours of Hertz at Brussels Airport?

Hertz at Brussels Airport is open Mon–Fri 06:30–23:30, Sat 06:30–21:00, Sun 06:30–23:30. Fuel policy: full to full.

Other desks at Brussels Airport

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