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Counterwise

No. 13 of 21 at LIS

Hertz

at Lisbon Humberto Delgado Airport

In terminal
Counterwise Score 3.9 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Hertz at Lisbon Humberto Delgado Airport is ranked No. 13 of 21 car rental desks at the airport, with a Counterwise Score of 3.9/10 (Poor).
  • The Hertz desk is inside the terminal at Lisbon Airport.
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 06:00–24:00 daily.
  • Main red flag from travellers: Long queues are reported at both pickup and return: about 21 recent reviews describe waits from roughly 30 minutes to 3 hours at the counter or in the return garage queue, and the shared counter and Gold priority are blamed..

Based on 112 reviews analysed · Last updated · How scores work

The short version

Based on 89 relevant recent Google reviews (about 188 of 300 were excluded, mostly staff-name praise), this desk shows a clear pattern of long queues, post-rental charges or slow deposit refunds, price differences at the counter and bookings not honoured. Cars are usually described as good and staff as friendly, and some travellers get quick service or upgrades. Dated web evidence is limited and points the same way, so treat this as a high-queue-risk desk where you should read the contract carefully.

AI-assisted summary of 112 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 15 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 12 reports · medium confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 22 reports · high confidence.

Queue time(15% of score)

Poor2.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 27 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 20 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.2 · counts 30%
  • 188 of 300 recent reviews excluded as unreliable (solicited staff praise, broker-only disputes). How we clean reviews
  • Pulled 15% toward the airport average, because recent reviews are few (84 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Long queues are reported at both pickup and return: about 21 recent reviews describe waits from roughly 30 minutes to 3 hours at the counter or in the return garage queue, and the shared counter and Gold priority are blamed.auto-jardim.comtrustpilot.com
  • Post-rental charges and deposit refunds are a recurring complaint: about 12 recent reviews report unexplained or disputed charges (fuel, tolls, damage, extra fees) or deposits not returned for weeks or months, often with unanswered emails.
  • Several recent reviews report a counter price far above the booked price, or being told prepaid third-party cover was not accepted so Hertz cover had to be bought; a recent forum post describes a similar upsell.reddit.comauto-jardim.com
  • Customer support is described as hard to reach: automated phone lines, unanswered emails and weeks of silence on disputes, reported in about 10 recent reviews.trustpilot.com
  • Reservations were not honoured in about 8 recent reviews: no car ready after a long wait, a prepaid car given to someone else, a booking cancelled or refused after a delayed flight, or the counter closed.trustpilot.com

Green flags (3)

  • Upgrades and good cars are often reported: about 10 recent reviews describe new, clean or upgraded vehicles, including hybrid, automatic or electric models.
  • Some travellers get through quickly, with pickups of roughly 3 to 15 minutes, especially at the Gold counter or when no queue has formed.auto-jardim.com
  • Counter staff are described as friendly and helpful even in many mixed or negative reviews, and several travellers say staff fixed booking mix-ups on the spot.

Practical facts

LocationDesk inside the terminalsource
Opening hours06:00–24:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withDollar, Firefly

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 112 recent Google reviews of this desk, which we do not republish.

Before you go

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Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Lisbon Airport: questions and answers

Is Hertz at Lisbon Airport any good?

Hertz at Lisbon Humberto Delgado Airport has a Counterwise Score of 3.9/10 (Poor) and is ranked No. 13 of 21 desks at the airport. Main green flag: Upgrades and good cars are often reported: about 10 recent reviews describe new, clean or upgraded vehicles, including hybrid, automatic or electric models.. Main red flag: Long queues are reported at both pickup and return: about 21 recent reviews describe waits from roughly 30 minutes to 3 hours at the counter or in the return garage queue, and the shared counter and Gold priority are blamed..

Do I need a credit card to rent from Hertz at Lisbon Airport?

Not confirmed yet. We have not yet confirmed whether Hertz at Lisbon Humberto Delgado Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Hertz at Lisbon Airport?

The deposit amount at Hertz at Lisbon Humberto Delgado Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Record Go (€0–€1,100).

Where is the Hertz desk at Lisbon Airport?

The Hertz desk is inside the terminal at Lisbon Airport. It shares the counter with Dollar and Firefly.

What are the opening hours of Hertz at Lisbon Airport?

Hertz at Lisbon Humberto Delgado Airport is open 06:00–24:00 daily. Fuel policy: full to full.

Other desks at Lisbon Airport

Ranked by Counterwise Score. Compare all 21 desks side by side