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Counterwise

No. 14 of 14 at ACE

Hertz

at Lanzarote Airport

In terminal
Counterwise Score 3.3 out of 10, rated Poor.Low consensusCheck prices ↓

At a glance

  • Hertz at Lanzarote Airport is ranked No. 14 of 14 car rental desks at the airport, with a Counterwise Score of 3.3/10 (Poor).
  • The Hertz desk is inside the terminal at Lanzarote Airport.
  • A credit card in the main driver's name is required; the typical deposit is €200–€700.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Many reviewers say they were charged for small scratches or chips they believe were already on the car, typically 50-400 EUR, often taken at return when they had little time to dispute; about 4 such reports are from the last 12 months, and at least one customer reports waiting about six weeks for a partial refund..

Based on 130 reviews analysed · Last updated · How scores work

The short version

Based on about 120 informative Google reviews (130 kept after excluding two), this desk draws many complaints about very long pick-up queues, pressure to buy extra cover or card-rule problems, and charges for minor damage at return, and several of these issues continue in the last 12 months. Others report friendly service, clean cars and quick deposit releases, so experiences are polarised. Web evidence is mostly undated and mixed, so it adds little independent confirmation.

AI-assisted summary of 130 recent Google reviews and web reports, reviewed by our editor on 13 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 62 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 36 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Poor2.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 28 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 24 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 0.8 · counts 30%
  • 2 of 132 recent reviews excluded as unreliable (solicited staff praise, other reasons). How we clean reviews
  • Pulled 22% toward the airport average, because recent reviews are few (54 after weighting by age).

Low consensusOur independent signals disagree: read the red and green flags before relying on the score.

What travellers flag

Red flags (4)

  • Many reviewers say they were charged for small scratches or chips they believe were already on the car, typically 50-400 EUR, often taken at return when they had little time to dispute; about 4 such reports are from the last 12 months, and at least one customer reports waiting about six weeks for a partial refund.
  • Repeated reports of pressure at the counter to buy the desk's own full cover, including for customers who had already bought cover through a broker or airline, with the alternative presented as a much larger card hold; at least 4 reports are from the last 12 months.
  • Very long queues at pick-up are reported repeatedly, with waits of 1 to 2.5 hours at peak times and only one or two agents serving several brands; about 10 reports fall in the last 12 months, including online check-in not speeding things up.
  • Several travellers say their booking could not be fulfilled as made at the counter: cards refused (including debit or prepaid-type credit cards), deposits higher than shown at booking, or a choice between expensive extra cover and no car; at least 4 of these reports are from the last 12 months.

Green flags (4)

  • Many reviewers report the card hold released within a day or two or the deposit returned in full, including at least 6 reports from the last 12 months.
  • Customers who documented the car with photos or video, or who took the desk's own full cover, frequently report smooth returns with no extra charges.
  • Clean, modern, hybrid or upgraded cars are described in a dozen reviews.
  • Some reviewers describe friendly, non-pushy handling at the counter, with cover explained clearly and extras such as a free additional driver offered.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€200–€700source
Fuel policyFull to fullsource
Shares the desk withThrifty, Dollar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 130 recent Google reviews of this desk, which we do not republish.

Before you go

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Hertz at other airports and stations

Same brand, different counter. We rate each location on its own.

Hertz at Lanzarote Airport: questions and answers

Is Hertz at Lanzarote Airport any good?

Hertz at Lanzarote Airport has a Counterwise Score of 3.3/10 (Poor) and is ranked No. 14 of 14 desks at the airport. Main green flag: Many reviewers report the card hold released within a day or two or the deposit returned in full, including at least 6 reports from the last 12 months.. Main red flag: Many reviewers say they were charged for small scratches or chips they believe were already on the car, typically 50-400 EUR, often taken at return when they had little time to dispute; about 4 such reports are from the last 12 months, and at least one customer reports waiting about six weeks for a partial refund..

Do I need a credit card to rent from Hertz at Lanzarote Airport?

Yes. Hertz at Lanzarote Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Hertz at Lanzarote Airport?

The typical deposit at Hertz at Lanzarote Airport is €200–€700. The lowest starting deposit at this airport is at AutoReisen (€0).

Where is the Hertz desk at Lanzarote Airport?

The Hertz desk is inside the terminal at Lanzarote Airport. It shares the counter with Thrifty and Dollar.

What are the opening hours of Hertz at Lanzarote Airport?

Hertz at Lanzarote Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Lanzarote Airport

Ranked by Counterwise Score. Compare all 14 desks side by side