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Counterwise

No. 19 of 21 at PMI

Hertz

at Palma de Mallorca Airport

In terminalNo credit card needed
Counterwise Score 3.0 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Hertz at Palma de Mallorca Airport is ranked No. 19 of 21 car rental desks at the airport, with a Counterwise Score of 3.0/10 (Poor).
  • The Hertz desk is inside the terminal at Palma de Mallorca Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €200–€700.
  • Fuel policy: full to full. Opening hours: Apr–Oct 07:00–02:00; Nov–Mar 07:00–24:00 (daily).
  • Main red flag from travellers: Very many recent reviews report charges for scratches, dents, fuel or processing fees that customers say were already present or not incurred, often after returns with no staff inspection (key box or night drop). Customers say photo or video evidence was often ignored, and several recovered money only through insurers or chargebacks..

Based on 293 reviews analysed · Last updated · How scores work

The short version

Based on about 290 recent Google reviews after removing 7, plus mostly undated web sources, this desk is highly polarised. Many travellers report quick service and new cars, but a large share, especially since June 2026, report disputed damage or fuel charges, extras added to contracts, long queues and unreachable customer service. Experiences seem better when booked via motoring clubs and when a full video of the car is taken at pickup and return.

AI-assisted summary of 293 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor1.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 115 reports · high confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 55 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor3.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 60 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 48 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.5 · counts 30%
  • 7 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons, duplicates). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (223 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Very many recent reviews report charges for scratches, dents, fuel or processing fees that customers say were already present or not incurred, often after returns with no staff inspection (key box or night drop). Customers say photo or video evidence was often ignored, and several recovered money only through insurers or chargebacks.
  • Many reviews say extra insurance, upgrades or additional-driver fees were added to the contract without clear explanation. The amounts surfaced only when deducted from the deposit or billed after the rental, even for customers with broker cover. Some of these customers also report having been pressured at the desk.
  • Long waits at the desk are reported repeatedly, typically 30 minutes to 1.5 hours with only a few counters staffed even in peak season, despite online check-in or reservations.
  • Customers frequently report that phones and emails go unanswered after the rental, leaving disputes over deposits and charges open for weeks or months. A July 2026 independent review also described slow, unhelpful online customer service.mallorcadrive.com
  • About nine recent reviews say a prepaid booking was treated as a no-show after a flight delay of roughly 2-5 hours. Reviewers say they could only get a car by paying for a higher category and that desk phones could not be reached.

Green flags (5)

  • Roughly 30 reviews describe nearly new, clean cars in good condition at pickup.
  • About 19 reviews, many from customers booked via motoring clubs or comparison sites, report no pressure to buy extra insurance and third-party cover being accepted.
  • Some reviews report deposits released within hours to about a week, and straightforward returns with a quick handover or key box.
  • Several reviews report free upgrades or a replacement car when the booked one was unavailable or faulty, with no extra charge.
  • The desk is reached in the terminal using a ticket system, and the cars are in a car park a short walk across from the terminal. Several reviewers found pickup clear and easy, though some found the return entrance hard to locate.

Practical facts

LocationDesk inside the terminalsource
Opening hoursApr–Oct 07:00–02:00; Nov–Mar 07:00–24:00 (daily)source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200–€700source
Fuel policyFull to fullsource
Shares the desk withDollar, Thrifty

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 293 recent Google reviews of this desk, which we do not republish.

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Hertz at other airports and stations

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Hertz at Palma de Mallorca Airport: questions and answers

Is Hertz at Palma de Mallorca Airport any good?

Hertz at Palma de Mallorca Airport has a Counterwise Score of 3.0/10 (Poor) and is ranked No. 19 of 21 desks at the airport. Main green flag: Roughly 30 reviews describe nearly new, clean cars in good condition at pickup.. Main red flag: Very many recent reviews report charges for scratches, dents, fuel or processing fees that customers say were already present or not incurred, often after returns with no staff inspection (key box or night drop). Customers say photo or video evidence was often ignored, and several recovered money only through insurers or chargebacks..

Do I need a credit card to rent from Hertz at Palma de Mallorca Airport?

No. Hertz at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Hertz at Palma de Mallorca Airport?

The typical deposit at Hertz at Palma de Mallorca Airport is €200–€700. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Hertz desk at Palma de Mallorca Airport?

The Hertz desk is inside the terminal at Palma de Mallorca Airport. It shares the counter with Dollar and Thrifty.

What are the opening hours of Hertz at Palma de Mallorca Airport?

Hertz at Palma de Mallorca Airport is open Apr–Oct 07:00–02:00; Nov–Mar 07:00–24:00 (daily). Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

Ranked by Counterwise Score. Compare all 21 desks side by side