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Counterwise

No. 30 of 31 at PMO

RentSmart24

at Palermo Falcone Borsellino Airport

Shuttle
Counterwise Score 3.5 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • RentSmart24 at Palermo Falcone Borsellino Airport is ranked No. 30 of 31 car rental desks at the airport, with a Counterwise Score of 3.5/10 (Poor).
  • The RentSmart24 desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 00:00–23:59 daily.
  • Main red flag from travellers: Around 10 reviews from the last 12 months report extra payments of roughly 100-400 EUR, or a refused rental, at pick-up because of the card: debit or combined debit/credit cards, a card with less than about three months' validity, or a card not in the driver's name. Several say this was not clear at booking. The operator's own pages state that a credit card is required for the deposit..

Based on 114 reviews analysed · Last updated · How scores work

The short version

Based on about 114 Google reviews after removing 8 duplicates or off-location items (about 100 with text), this off-site shuttle desk gets many recent complaints about card rules, desk upselling, cancellations after late arrival and disputed minor-damage charges. A sizeable minority of renters report smooth rentals, a quick shuttle and clean cars, so experiences vary a lot. Web evidence is mostly brand-wide and 1-2 years old, so it adds little Palermo-specific information.

AI-assisted summary of 114 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 30 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 28 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 25 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 30 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.7 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.8 · counts 30%
  • 8 of 122 recent reviews excluded as unreliable (duplicates, other locations). How we clean reviews
  • Pulled 16% toward the airport average, because recent reviews are few (78 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Around 10 reviews from the last 12 months report extra payments of roughly 100-400 EUR, or a refused rental, at pick-up because of the card: debit or combined debit/credit cards, a card with less than about three months' validity, or a card not in the driver's name. Several say this was not clear at booking. The operator's own pages state that a credit card is required for the deposit.rentsmart24.comrentsmart24.com
  • Several recent reviews (about 7 in the last 12 months) say a booking was cancelled or a late fee applied when arrival was around an hour or more after the booked time, including flight delays. Some were told to pay again for a new rental or lost the amount already paid.trustpilot.com
  • Many reviews report disputes at return over minor marks. About 6 reviewers say they were charged roughly 50-280 EUR (often for wheel covers or rims) for marks they say were already there, and about 7 more say a charge was dropped only after they showed pick-up photos or video.
  • About 12 reviews from the last 12 months describe pressure at the desk to buy the desk's own cover, even when cover was already bought through a broker or booking site, and some say the car was withheld unless they paid.
  • About 11 recent reviews report cars with many scratches not fully listed on the handover paperwork, dirty interiors, or engine or service warning lights. Several also report a fuel level lower than stated at pick-up. Reviewers advise filming the car and fuel gauge before leaving.

Green flags (4)

  • The airport shuttle is described by about 12 reviewers as quick and reliable, typically 7-15 minutes after phoning, and a free return to the airport is also mentioned. The operator says guests call for the shuttle on arrival.rentsmart24.comrentsmart24.com
  • Renters who arrived on time with a credit card in the driver's name and cover already included often report a smooth handover, no extra fees and a fast deposit release, in about 12 reviews, though this group is outnumbered by complaints in recent months.
  • Late-night pick-ups and returns are reported to work (about 5 reviews mention arriving around midnight or 24-hour service), which is useful for late flights.
  • About 8 reviews describe new, low-mileage or clean cars, and one reports a free upgrade.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours00:00–23:59 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 114 recent Google reviews of this desk, which we do not republish.

Before you go

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RentSmart24 at other airports and stations

Same brand, different counter. We rate each location on its own.

RentSmart24 at Palermo Airport: questions and answers

Is RentSmart24 at Palermo Airport any good?

RentSmart24 at Palermo Falcone Borsellino Airport has a Counterwise Score of 3.5/10 (Poor) and is ranked No. 30 of 31 desks at the airport. Main green flag: The airport shuttle is described by about 12 reviewers as quick and reliable, typically 7-15 minutes after phoning, and a free return to the airport is also mentioned. The operator says guests call for the shuttle on arrival.. Main red flag: Around 10 reviews from the last 12 months report extra payments of roughly 100-400 EUR, or a refused rental, at pick-up because of the card: debit or combined debit/credit cards, a card with less than about three months' validity, or a card not in the driver's name. Several say this was not clear at booking. The operator's own pages state that a credit card is required for the deposit..

Do I need a credit card to rent from RentSmart24 at Palermo Airport?

Yes. RentSmart24 at Palermo Falcone Borsellino Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at RentSmart24 at Palermo Airport?

The deposit amount at RentSmart24 at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the RentSmart24 desk at Palermo Airport?

The RentSmart24 desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).

What are the opening hours of RentSmart24 at Palermo Airport?

RentSmart24 at Palermo Falcone Borsellino Airport is open 00:00–23:59 daily. Fuel policy: same to same.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side