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Counterwise

No. 31 of 31 at PMO

Rental Plus

at Palermo Falcone Borsellino Airport

Shuttle
Counterwise Score 3.0 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Rental Plus at Palermo Falcone Borsellino Airport is ranked No. 31 of 31 car rental desks at the airport, with a Counterwise Score of 3.0/10 (Poor).
  • The Rental Plus desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–20:00 daily.
  • Main red flag from travellers: Many recent reviews report charges or deposit deductions of roughly 100-700 EUR for scratches on wheels, bumpers or body that travellers say were already on the car or were barely visible; photo and video evidence at pick-up appears to be what settles disputes. Recent consumer-site reports describe similar contested charges..

Based on 189 reviews analysed · Last updated · How scores work

The short version

Based on about 189 Google reviews after exclusions (about 158 with useful text), this shuttle-based desk has a strongly mixed record, and reviews from 2026 are much more negative than those from 2024. Recent travellers frequently report contested damage charges, pressure to buy desk insurance, cancelled bookings after late arrival and card-type refusals, while others describe new cars, smooth handovers and a working shuttle. Web evidence is mostly undated or covers the brand in general, so it only loosely backs up the review pattern.

AI-assisted summary of 189 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 42 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 40 reports · high confidence.

Booking honoured(20% of score)

Poor2.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · medium confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 32 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.7 · counts 30%
  • 8 of 197 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 16% toward the airport average, because recent reviews are few (78 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report charges or deposit deductions of roughly 100-700 EUR for scratches on wheels, bumpers or body that travellers say were already on the car or were barely visible; photo and video evidence at pick-up appears to be what settles disputes. Recent consumer-site reports describe similar contested charges.trustpilot.comuk.trustpilot.com
  • Many reviews from the past year report strong pressure at the desk to buy the company's own insurance (about 200-1,000 EUR) even when full cover was already bought through a broker, sometimes with a claim that the broker cover is not valid or with a price that drops when the customer hesitates.
  • Several recent reviews describe bookings cancelled or cars given away after arriving 20-60 minutes late (or after the stated closing time), then being asked to pay a reactivation fee or a much higher price for another car, even when flight details had been provided.
  • Several reviews say cards without a clearly printed 'credit' label, or debit-type cards, were refused at the counter, leading to extra mandatory cover of about 100-700 EUR or the traveller leaving without a car.
  • Many recent reviews mention a roughly 14 EUR cleaning fee charged at pick-up (or more at return), cars handed over with a part-empty tank that is hard to match on return, and sometimes higher fuel or cleaning charges.

Green flags (3)

  • Many recent reviews describe new, modern and clean cars, sometimes a larger category than booked at no extra cost.
  • Several recent reviews report a punctual shuttle with a short transfer (about 15 minutes) and a quick drop-off back to the airport after return.
  • A good number of recent reviews call the staff friendly and the pick-up and return smooth and uncomplicated, especially when a credit card was available and cover was already understood.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–20:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withOTOQ

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 189 recent Google reviews of this desk, which we do not republish.

Before you go

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Rental Plus at other airports and stations

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Rental Plus at Palermo Airport: questions and answers

Is Rental Plus at Palermo Airport any good?

Rental Plus at Palermo Falcone Borsellino Airport has a Counterwise Score of 3.0/10 (Poor) and is ranked No. 31 of 31 desks at the airport. Main green flag: Many recent reviews describe new, modern and clean cars, sometimes a larger category than booked at no extra cost.. Main red flag: Many recent reviews report charges or deposit deductions of roughly 100-700 EUR for scratches on wheels, bumpers or body that travellers say were already on the car or were barely visible; photo and video evidence at pick-up appears to be what settles disputes. Recent consumer-site reports describe similar contested charges..

Do I need a credit card to rent from Rental Plus at Palermo Airport?

Yes. Rental Plus at Palermo Falcone Borsellino Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Rental Plus at Palermo Airport?

The deposit amount at Rental Plus at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Rental Plus desk at Palermo Airport?

The Rental Plus desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet). It shares the counter with OTOQ.

What are the opening hours of Rental Plus at Palermo Airport?

Rental Plus at Palermo Falcone Borsellino Airport is open 08:00–20:00 daily. Fuel policy: same to same.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side