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Counterwise

No. 9 of 31 at PMO

Goldcar

at Palermo Falcone Borsellino Airport

In terminal
Counterwise Score 5.7 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Goldcar at Palermo Falcone Borsellino Airport is ranked No. 9 of 31 car rental desks at the airport, with a Counterwise Score of 5.7/10 (Poor).
  • The Goldcar desk is inside the terminal at Palermo Airport.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–19:59 daily.
  • Main red flag from travellers: Many recent reviews report being refused the car at the desk over card rules (card not physically shown, name not matching or not embossed, debit, prepaid or Amex cards not accepted), and several say the prepaid amount was kept or a new, pricier booking was needed..

Based on 278 reviews analysed · Last updated · How scores work

The short version

Based on about 180 usable Google reviews from the last six months (22 excluded as staff-praise or duplicates), most renters report fast pickup, new clean cars and quick deposit release. A substantial minority, however, report being refused the car over card or licence rules (often losing prepaid money), no-show cancellations after delays, and firm insurance selling at the counter. Web evidence is mostly undated and adds little, so check card-name rules and documents carefully before booking.

AI-assisted summary of 278 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed7.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · medium confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 30 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 55 reports · high confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 28 reports · medium confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 5.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.1 · counts 30%
  • 22 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (185 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews report being refused the car at the desk over card rules (card not physically shown, name not matching or not embossed, debit, prepaid or Amex cards not accepted), and several say the prepaid amount was kept or a new, pricier booking was needed.
  • Several reviews report that bookings were cancelled as no-shows after a delayed or diverted flight or a closed office, even when the desk had been warned, with prepaid money withheld in whole or in part.
  • Frequent reports of firm counter selling of the desk's own insurance, including warnings of high deposits or likely damage, even from customers who already held cover through a broker or card.
  • Several reviews report the car being refused over the driving licence or international permit (format, condition or paper version), while other rental desks at the airport accepted the same documents.reddit.com
  • Several reviews describe being told the booked car was unavailable and then offered another car or an automatic at a much higher price, sometimes followed by a free swap after complaints.

Green flags (5)

  • Quick pickup and return are reported in many recent reviews, often within 5-20 minutes with online check-in or the Key'n Go key machine.
  • Cars are most often described as new or nearly new, clean and as booked (low mileage models, sometimes with free upgrades).
  • Several travellers report the card hold released the same day or within a few days, and low deposits when full cover was taken.
  • Renters who took full cover or Key'n Go zero excess report simple returns with no damage disputes, including drop-off outside opening hours via the key box.
  • A large share of recent text reviews describe friendly, helpful counter and car park staff, and the desk is inside the arrivals area of the terminal.qeeq.com

Practical facts

LocationDesk inside the terminalsource
Opening hours08:00–19:59 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 278 recent Google reviews of this desk, which we do not republish.

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Goldcar at other airports and stations

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Goldcar at Palermo Airport: questions and answers

Is Goldcar at Palermo Airport any good?

Goldcar at Palermo Falcone Borsellino Airport has a Counterwise Score of 5.7/10 (Poor) and is ranked No. 9 of 31 desks at the airport. Main green flag: Quick pickup and return are reported in many recent reviews, often within 5-20 minutes with online check-in or the Key'n Go key machine.. Main red flag: Many recent reviews report being refused the car at the desk over card rules (card not physically shown, name not matching or not embossed, debit, prepaid or Amex cards not accepted), and several say the prepaid amount was kept or a new, pricier booking was needed..

Do I need a credit card to rent from Goldcar at Palermo Airport?

Yes. Goldcar at Palermo Falcone Borsellino Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Goldcar at Palermo Airport?

The deposit amount at Goldcar at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Goldcar desk at Palermo Airport?

The Goldcar desk is inside the terminal at Palermo Airport.

What are the opening hours of Goldcar at Palermo Airport?

Goldcar at Palermo Falcone Borsellino Airport is open 08:00–19:59 daily. Fuel policy: full to full.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side