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Counterwise

No. 16 of 31 at PMO

Italy Car Rent

at Palermo Falcone Borsellino Airport

In terminal
Counterwise Score 4.8 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Italy Car Rent at Palermo Falcone Borsellino Airport is ranked No. 16 of 31 car rental desks at the airport, with a Counterwise Score of 4.8/10 (Poor).
  • The Italy Car Rent desk is inside the terminal at Palermo Airport.
  • A credit card in the main driver's name is required; the typical deposit is €900.
  • Fuel policy: same to same. Opening hours: 08:00–23:00 daily.
  • Main red flag from travellers: Many recent reviews report damage charges of roughly €250-€1,000, typically for small wheel or bumper marks, which travellers say were already there or could not be seen; several only had the charge reversed after producing dated photos or video, and cars are often returned with no staff member present..

Based on 283 reviews analysed · Last updated · How scores work

The short version

Based on about 283 kept Google reviews (roughly 212 with text, mostly from the last 7 months), experiences at this desk are sharply split: many travellers report fast service and new cars, while a substantial minority report disputed damage charges, card-rule refusals that led to expensive cover, and downgraded or unavailable cars. Travellers should check the card requirements before booking, photograph and film every part of the car at pickup and return, and expect the desk to offer its own cover. Web evidence is thin, mostly undated and mixed.

AI-assisted summary of 283 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 60 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 35 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Mixed6.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · medium confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.1 · counts 30%
  • 17 of 300 recent reviews excluded as unreliable (other locations, solicited staff praise, duplicates). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (204 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report damage charges of roughly €250-€1,000, typically for small wheel or bumper marks, which travellers say were already there or could not be seen; several only had the charge reversed after producing dated photos or video, and cars are often returned with no staff member present.trustpilot.com
  • The card rule is a recurring problem: reviewers report that cards from online or neobanks, cards without the required wording, and cards not in the driver's name were refused. They then had to buy expensive cover (about €200-€450), pay a debit-card surcharge of about €33-40 per day, or lost the rental. Many say the rule was not made clear at booking, especially via brokers.
  • Several reviewers say the desk pushed its own insurance even though they already held broker or booking-site cover, sometimes implying the car could not be handed over without it.
  • The booked car category is not always delivered: reviewers report smaller, older or different models than booked, one car not available at pickup, and one cancellation a week before travel. Many other reviewers received free upgrades.
  • Extra fees at pickup and return are reported: a €60 penalty for arriving a few minutes or a flight delay late, and fuel charges where reviewers say the fuel gauge did not read full or the stated starting level was wrong.

Green flags (5)

  • Most reviewers describe quick, uncomplicated pickup and return at the desk, often within minutes, with polite staff.
  • Many reviewers received new or nearly new, clean cars, and a good number were given a free upgrade to a larger model.
  • Several recent reviewers with no damage dispute report the deposit released the same day or within a few days of return.
  • Reviewers who held third-party or broker cover, or declined the desk's cover, report no pressure and no extra charges at some pickups and returns.
  • The desk is described as convenient, close to the terminal with the cars just outside and no shuttle wait.

Practical facts

LocationDesk inside the terminalsource
Opening hours08:00–23:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical deposit€900source
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 283 recent Google reviews of this desk, which we do not republish.

Before you go

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Italy Car Rent at other airports and stations

Same brand, different counter. We rate each location on its own.

Italy Car Rent at Palermo Airport: questions and answers

Is Italy Car Rent at Palermo Airport any good?

Italy Car Rent at Palermo Falcone Borsellino Airport has a Counterwise Score of 4.8/10 (Poor) and is ranked No. 16 of 31 desks at the airport. Main green flag: Most reviewers describe quick, uncomplicated pickup and return at the desk, often within minutes, with polite staff.. Main red flag: Many recent reviews report damage charges of roughly €250-€1,000, typically for small wheel or bumper marks, which travellers say were already there or could not be seen; several only had the charge reversed after producing dated photos or video, and cars are often returned with no staff member present..

Do I need a credit card to rent from Italy Car Rent at Palermo Airport?

Yes. Italy Car Rent at Palermo Falcone Borsellino Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Italy Car Rent at Palermo Airport?

The typical deposit at Italy Car Rent at Palermo Falcone Borsellino Airport is €900. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Italy Car Rent desk at Palermo Airport?

The Italy Car Rent desk is inside the terminal at Palermo Airport.

What are the opening hours of Italy Car Rent at Palermo Airport?

Italy Car Rent at Palermo Falcone Borsellino Airport is open 08:00–23:00 daily. Fuel policy: same to same.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side