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Counterwise

No. 27 of 31 at PMO

Felirent

at Palermo Falcone Borsellino Airport

Shuttle
Counterwise Score 3.8 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Felirent at Palermo Falcone Borsellino Airport is ranked No. 27 of 31 car rental desks at the airport, with a Counterwise Score of 3.8/10 (Poor).
  • The Felirent desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–20:00 daily (extended 20:01–21:00).
  • Main red flag from travellers: About 20 recent reviews report that debit-card holders were refused the car or had to buy the desk's own cover at the counter, typically about €240-580 on top of an already-paid booking; many say this was not clear at booking, and some report no refund when they cancelled..

Based on 289 reviews analysed · Last updated · How scores work

The short version

Based on about 240 Google reviews with usable text (from 300 on the listing, after excluding 11), opinion on this off-site Palermo desk is sharply polarised. Many travellers report new, clean cars, a quick shuttle and no pressure, while a large and recent cluster reports debit-card surcharges or refusals, disputed damage charges, long waits and extra fees. Independent web sources are mostly undated or brand-wide and point the same way, so a physical credit card, careful photos and video, and spare time are strongly advisable.

AI-assisted summary of 289 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 48 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 40 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 50 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.2 · counts 30%
  • 11 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (155 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • About 20 recent reviews report that debit-card holders were refused the car or had to buy the desk's own cover at the counter, typically about €240-580 on top of an already-paid booking; many say this was not clear at booking, and some report no refund when they cancelled.
  • Around 14 reviews from the last year report charges of roughly €60-600 for scratches, rim marks or other damage at return that customers say were already present or barely visible, often with little documentation; several advise filming the whole car and the rims.
  • Several recent reviews report being turned away or cancelled at the counter (licence validity questioned, no car available, flight delay) and losing prepaid money or having to rebook elsewhere at a higher price.
  • Waits of one to three hours are reported in about 14 reviews, including difficulty finding the shuttle point, the phone not being answered and no pickup arriving late in the evening, even though others report a quick transfer.
  • Four recent reviews report extra fees of about €90-100 for early, late or out-of-hours return or pickup, and some others mention delayed deposit release of several weeks.

Green flags (4)

  • About 25 reviews describe cars that were new or nearly new, clean and as booked, often small hybrids or compact models.
  • Around 20 reviews praise the free airport shuttle (typically 5-15 minutes) after a phone call, including quick return transfers and flexibility when flights were late.
  • About 10 reviews say extra insurance was offered without pressure and that the handover damage check was careful and transparent, with photos or video encouraged.
  • Several reviewers report the deposit being released quickly (within days) and no disputed charges at return, mostly those who followed the card and cleaning rules.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–20:00 daily (extended 20:01–21:00)source
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withSinergia

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 289 recent Google reviews of this desk, which we do not republish.

Before you go

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Felirent at other airports and stations

Same brand, different counter. We rate each location on its own.

Felirent at Palermo Airport: questions and answers

Is Felirent at Palermo Airport any good?

Felirent at Palermo Falcone Borsellino Airport has a Counterwise Score of 3.8/10 (Poor) and is ranked No. 27 of 31 desks at the airport. Main green flag: About 25 reviews describe cars that were new or nearly new, clean and as booked, often small hybrids or compact models.. Main red flag: About 20 recent reviews report that debit-card holders were refused the car or had to buy the desk's own cover at the counter, typically about €240-580 on top of an already-paid booking; many say this was not clear at booking, and some report no refund when they cancelled..

Do I need a credit card to rent from Felirent at Palermo Airport?

Not confirmed yet. We have not yet confirmed whether Felirent at Palermo Falcone Borsellino Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Felirent at Palermo Airport?

The deposit amount at Felirent at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Felirent desk at Palermo Airport?

The Felirent desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet). It shares the counter with Sinergia.

What are the opening hours of Felirent at Palermo Airport?

Felirent at Palermo Falcone Borsellino Airport is open 08:00–20:00 daily (extended 20:01–21:00). Fuel policy: full to full.

Other desks at Palermo Airport

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