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Counterwise

No. 17 of 31 at PMO

Record go

at Palermo Falcone Borsellino Airport

ShuttleNo credit card needed
Counterwise Score 4.6 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Record go at Palermo Falcone Borsellino Airport is ranked No. 17 of 31 car rental desks at the airport, with a Counterwise Score of 4.6/10 (Poor).
  • The Record go desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–21:30 daily.
  • Main red flag from travellers: Waits of one to three hours are frequently reported, split between the airport shuttle pick-up and the crowded desk, with queues at both pick-up and return; the pattern is strongest in recent months..

Based on 284 reviews analysed · Last updated · How scores work

The short version

Based on about 205 relevant Google reviews with text (63 further star-only ratings count only for the average), this off-site desk is polarised: many travellers report new cars, upgrades, friendly staff and quick returns, especially with the desk's own full cover. A substantial group of recent reviews, mostly Aug-Oct 2026, report 1-3 hour waits, a confusing third-party shuttle, refusals or forced extra cover over card and document rules, and disputed charges. Web evidence is mostly undated or brand-wide and gives a similarly mixed picture.

AI-assisted summary of 284 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor5.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 40 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 35 reports · high confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 55 reports · high confidence.

Queue time(15% of score)

Poor3.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 60 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 50 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.2 · counts 30%
  • 16 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (205 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Waits of one to three hours are frequently reported, split between the airport shuttle pick-up and the crowded desk, with queues at both pick-up and return; the pattern is strongest in recent months.trustpilot.com
  • Many recent reviews say card or document rules enforced at the counter (physical card, name on the card, debit or online-bank cards, apostille, international licence, licence condition) led to refused rentals or to buying extra cover of roughly 190-250 euro, sometimes after a booking via a broker.
  • The airport transfer is run by a third-party operator with unmarked vans and a hard-to-find meeting point; several reviews report only one person per car being taken, family members left at the airport, and rude or unsafe driving.
  • Several recent reviews report disputed post-rental charges (scratch repair quotes of several hundred euro, extra rental days, late-return fees), some reversed only after complaint; a few report fuel deposits returned days later.trustpilot.com
  • Road assistance is repeatedly described as an extra charged at the counter (about 5-40 euro) even on bookings described as full cover; a handful of breakdown or lockout reports describe unreachable assistance lines.

Green flags (5)

  • Many recent reviews describe new or nearly new, clean cars, and a good number report free upgrades to a higher category.
  • Reviewers who booked directly with the desk's full-cover package report a quick hand-over and return, no card hold beyond a small fuel deposit, and no pressure at the counter.
  • Fuel deposit and security deposit are reported as released within about 2-3 days in several recent reviews.
  • Counter staff are widely described as friendly, patient and multilingual, even in many mixed reviews.
  • Reviewers who read the pre-arrival email with shuttle instructions and phoned on arrival often report the shuttle arriving within 10-20 minutes, including late at night.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–21:30 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 284 recent Google reviews of this desk, which we do not republish.

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Record go at Palermo Airport: questions and answers

Is Record go at Palermo Airport any good?

Record go at Palermo Falcone Borsellino Airport has a Counterwise Score of 4.6/10 (Poor) and is ranked No. 17 of 31 desks at the airport. Main green flag: Many recent reviews describe new or nearly new, clean cars, and a good number report free upgrades to a higher category.. Main red flag: Waits of one to three hours are frequently reported, split between the airport shuttle pick-up and the crowded desk, with queues at both pick-up and return; the pattern is strongest in recent months..

Do I need a credit card to rent from Record go at Palermo Airport?

No. Record go at Palermo Falcone Borsellino Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record go at Palermo Airport?

The deposit amount at Record go at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Record go desk at Palermo Airport?

The Record go desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).

What are the opening hours of Record go at Palermo Airport?

Record go at Palermo Falcone Borsellino Airport is open 08:00–21:30 daily. Fuel policy: full to full.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side