Skip to content
Counterwise

No. 26 of 31 at PMO

Viaggiare

at Palermo Falcone Borsellino Airport

Shuttle
Counterwise Score 3.9 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Viaggiare at Palermo Falcone Borsellino Airport is ranked No. 26 of 31 car rental desks at the airport, with a Counterwise Score of 3.9/10 (Poor).
  • The Viaggiare desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: Mon–Sat 08:30–20:30 (Sunday not listed).
  • Main red flag from travellers: Many reviews, about 25 over the past year, say a debit or 'virtual' card was refused and the traveller could only rent after buying the desk's own costly full cover, sometimes costing as much as or more than the rental. The card rules appear to be set out only in the terms sent after booking..

Based on 264 reviews analysed · Last updated · How scores work

The short version

Based on about 264 Google reviews after excluding 36 (staff-praise, off-branch and duplicate posts), of which roughly 215 contain usable text, opinions are sharply split: many travellers report cheap, smooth rentals and fast deposit release, while a large minority report forced extra cover after card refusals, disputed damage or post-rental charges, and long, confusing shuttle pickups. The desk is off-site and reached by shuttle, so allow a lot of extra time, use a true credit card in the driver's name, and photograph the car thoroughly. Web evidence is thin and mostly undated or older, with only a recent Trustpilot page clearly dated within the last year.

AI-assisted summary of 264 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 60 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · medium confidence.

Queue time(15% of score)

Poor3.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 60 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.6 · counts 30%
  • 36 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates). How we clean reviews
  • Pulled 10% toward the airport average, because recent reviews are few (130 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many reviews, about 25 over the past year, say a debit or 'virtual' card was refused and the traveller could only rent after buying the desk's own costly full cover, sometimes costing as much as or more than the rental. The card rules appear to be set out only in the terms sent after booking.
  • Repeated reports of damage charges (roughly 200 to 800 euros) for marks travellers say were already on the car, often after an unattended or out-of-hours return. Some travellers say photos and video helped them get the charge dropped.trustpilot.com
  • Several reviews report deposits released only after weeks, and debits for fines, admin or towing arriving months or even a year or more after the rental. The company's own public reply points to a fines-handling clause, and travellers say email queries go unanswered.trustpilot.comdiscovercars.com
  • The desk is off-site, with no signage at the airport and a pickup point that is hard to find. Many reviews report phone and WhatsApp going unanswered, shuttles that are full or late, and sometimes only the driver being allowed on. Total waits of 1 to 2.5 hours are reported repeatedly, including in summer 2026.discovercars.comtrustpilot.com
  • Recent reviews report getting a different car than booked (often a small Indian-made model or an oversized van), and extra fees tied to opening hours, such as a late-return day charge, an unexpected out-of-hours fee, or a closed office on return.

Green flags (5)

  • Many recent reviews report the deposit released or cancelled within one to seven days of return, sometimes with a confirmation email and photos.
  • Prices are described as clearly below on-airport desks, and several reviewers say they were still happy with the value after the pickup effort.
  • A number of reviews report free upgrades to a larger or newer car, and some report new, low-mileage cars handed over without a surcharge.
  • Several reviewers with third-party or broker full cover say they were not pressured to buy extra insurance, and returns were quick and trouble-free.
  • Out-of-hours returns are possible by dropping the keys, with a small fee mentioned in some reviews (about 5 to 8 euros), and many reviewers describe friendly counter staff and quick returns.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hoursMon–Sat 08:30–20:30 (Sunday not listed)source
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 264 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Viaggiare at other airports and stations

Same brand, different counter. We rate each location on its own.

Viaggiare at Palermo Airport: questions and answers

Is Viaggiare at Palermo Airport any good?

Viaggiare at Palermo Falcone Borsellino Airport has a Counterwise Score of 3.9/10 (Poor) and is ranked No. 26 of 31 desks at the airport. Main green flag: Many recent reviews report the deposit released or cancelled within one to seven days of return, sometimes with a confirmation email and photos.. Main red flag: Many reviews, about 25 over the past year, say a debit or 'virtual' card was refused and the traveller could only rent after buying the desk's own costly full cover, sometimes costing as much as or more than the rental. The card rules appear to be set out only in the terms sent after booking..

Do I need a credit card to rent from Viaggiare at Palermo Airport?

Not confirmed yet. We have not yet confirmed whether Viaggiare at Palermo Falcone Borsellino Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Viaggiare at Palermo Airport?

The deposit amount at Viaggiare at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Viaggiare desk at Palermo Airport?

The Viaggiare desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).

What are the opening hours of Viaggiare at Palermo Airport?

Viaggiare at Palermo Falcone Borsellino Airport is open Mon–Sat 08:30–20:30 (Sunday not listed). Fuel policy: same to same.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side