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Counterwise

No. 19 of 31 at PMO

U-Save

at Palermo Falcone Borsellino Airport

Shuttle
Counterwise Score 4.4 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • U-Save at Palermo Falcone Borsellino Airport is ranked No. 19 of 31 car rental desks at the airport, with a Counterwise Score of 4.4/10 (Poor).
  • The U-Save desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–20:00 daily.
  • Main red flag from travellers: Very many recent reviews, about 40 in the last 12 months, say the card rules applied at the counter blocked or repriced a prepaid booking. They describe credit cards rejected as debit, prepaid or digital cards, names not matching, or too little card validity left. Travellers say they paid roughly €150 to €900 extra or lost the booking..

Based on 286 reviews analysed · Last updated · How scores work

The short version

Based on about 286 Google reviews of this desk after 14 exclusions, roughly 230 with usable text, feedback is sharply split. Many travellers praise the staff and the cars. A large and consistent group, especially in the last 12 months, report counter surprises over card rules and desk insurance, long shuttle waits, and some disputed damage charges. Web evidence is mostly brand-level or aggregator pages, so it adds little independent confirmation.

AI-assisted summary of 286 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 24 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 32 reports · high confidence.

Booking honoured(20% of score)

Poor2.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 48 reports · high confidence.

Queue time(15% of score)

Poor4.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 34 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 42 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.6 · counts 30%
  • 14 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates…). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (164 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Very many recent reviews, about 40 in the last 12 months, say the card rules applied at the counter blocked or repriced a prepaid booking. They describe credit cards rejected as debit, prepaid or digital cards, names not matching, or too little card validity left. Travellers say they paid roughly €150 to €900 extra or lost the booking.trustpilot.comreviews.io
  • Around 18 recent reviews describe pressure to buy the desk's own insurance, with broker or third-party cover said to be not accepted or useless. In some cases the quoted price changed when the customer refused.
  • Several recent reviews report charges for scratches or marks that travellers say were already there or tiny, and handover without a walk-around. Some say a deposit was held back or not yet returned after weeks. Amounts range from about €14 to €900.
  • Shuttle and desk waits of 40 minutes to 2 hours are reported repeatedly. Some travellers say shuttle seats are limited for groups, and that the site is a roughly 10 to 15 minute drive from the terminal.trustpilot.com
  • A recurring theme in recent reviews is cars handed over with badly worn tyres, an overdue service, a dirty interior or heavy existing damage. Some travellers report breakdowns or unsafe handling.

Green flags (5)

  • Roughly 90 reviews describe the Palermo counter staff as friendly, professional and helpful, and many mention quick, clear explanations.
  • About 25 reviews describe new, clean, well-equipped cars as booked, often with good value for money.
  • Several travellers who met the card requirements report quick check-in and check-out and no pressure to buy extras.
  • Some recent reviews report a fast deposit release, an honest return check with no invented damage, and help after an accident, a towed car or a lost item.
  • Free shuttle service is described as quick and well organised by a good number of travellers, with some pickups within about 10 minutes of the call.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–20:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withMoowerent

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 286 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

U-Save at other airports and stations

Same brand, different counter. We rate each location on its own.

U-Save at Palermo Airport: questions and answers

Is U-Save at Palermo Airport any good?

U-Save at Palermo Falcone Borsellino Airport has a Counterwise Score of 4.4/10 (Poor) and is ranked No. 19 of 31 desks at the airport. Main green flag: Roughly 90 reviews describe the Palermo counter staff as friendly, professional and helpful, and many mention quick, clear explanations.. Main red flag: Very many recent reviews, about 40 in the last 12 months, say the card rules applied at the counter blocked or repriced a prepaid booking. They describe credit cards rejected as debit, prepaid or digital cards, names not matching, or too little card validity left. Travellers say they paid roughly €150 to €900 extra or lost the booking..

Do I need a credit card to rent from U-Save at Palermo Airport?

Not confirmed yet. We have not yet confirmed whether U-Save at Palermo Falcone Borsellino Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at U-Save at Palermo Airport?

The deposit amount at U-Save at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the U-Save desk at Palermo Airport?

The U-Save desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet). It shares the counter with Moowerent.

What are the opening hours of U-Save at Palermo Airport?

U-Save at Palermo Falcone Borsellino Airport is open 08:00–20:00 daily. Fuel policy: same to same.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side