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Counterwise

No. 12 of 31 at PMO

Avis

at Palermo Falcone Borsellino Airport

In terminal
Counterwise Score 5.1 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Avis at Palermo Falcone Borsellino Airport is ranked No. 12 of 31 car rental desks at the airport, with a Counterwise Score of 5.1/10 (Poor).
  • The Avis desk is inside the terminal at Palermo Airport.
  • The credit card rule is not confirmed yet; the typical deposit is €200.
  • Fuel policy: full to full. Opening hours: 08:00–24:00 daily; 24h drop-off (key box in front of the office).
  • Main red flag from travellers: Pickup queues of 30 to 60 minutes or more are reported repeatedly in recent reviews, often with the Preferred or self-service kiosk not working and the desk shared with another brand; web sources also describe a very long wait at this desk..

Based on 280 reviews analysed · Last updated · How scores work

The short version

Based on about 140 substantive recent Google reviews (after excluding 20 unreliable ones, from September to November 2026), most travellers rate this desk highly for friendly staff, quick returns and clean cars. A recurring minority report pickup waits of 30 to 60 minutes or more, disputed damage or fuel charges at return, pressure to buy extra insurance, and cars that differ from the booking. Web evidence is thin and mostly generic or undated, so the desk-specific picture rests mainly on the reviews.

AI-assisted summary of 280 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 22 reports · high confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 11 reports · medium confidence.

Booking honoured(20% of score)

Poor4.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 22 reports · high confidence.

Queue time(15% of score)

Poor3.5/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 6.2 · counts 30%
  • 20 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates…). How we clean reviews
  • Pulled 12% toward the airport average, because recent reviews are few (115 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Pickup queues of 30 to 60 minutes or more are reported repeatedly in recent reviews, often with the Preferred or self-service kiosk not working and the desk shared with another brand; web sources also describe a very long wait at this desk.reddit.comautorentwiz.com
  • Several recent reviews report charges of roughly 200 to 530 euros for scratches or wheel damage at return that the renters say were already on the car, sometimes with pickup photos that were not accepted and slow or unanswered disputes.
  • Several recent reviews say staff pressed for extra insurance (including being told cover was mandatory) or added covers that were not clearly explained, sometimes pushing the final bill far above the booked price.
  • Several recent reviews report fuel charges at return even though renters say they returned the car as received or full; there is no fuel station right by the return area, which makes this easy to trip over.
  • A noticeable number of reviews report getting a different or larger car than booked, a booked car not available, or extra payments at the desk, plus two reports of a refused pickup after a late flight arrival.

Green flags (4)

  • Car returns are repeatedly described as quick and simple, with attendants checking the car on arrival and clear signage to the return area.
  • Many reviews describe clean, recent cars in good condition, though a burst of similar Italian reviews means this should be read with some caution.
  • Many reviewers describe the staff at the counter, garage and return as friendly, helpful and good at explaining insurance options without pressure.
  • A few reviews report debit cards accepted for the deposit and the deposit released at return or within about 10 days, and Quick Pass users say pickup was fast.

Practical facts

LocationDesk inside the terminalsource
Opening hours08:00–24:00 daily; 24h drop-off (key box in front of the office)source
Credit card requiredNot confirmed yet
Typical deposit€200source
Fuel policyFull to fullsource
Shares the desk withBudget

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 280 recent Google reviews of this desk, which we do not republish.

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Avis at other airports and stations

Same brand, different counter. We rate each location on its own.

Avis at Palermo Airport: questions and answers

Is Avis at Palermo Airport any good?

Avis at Palermo Falcone Borsellino Airport has a Counterwise Score of 5.1/10 (Poor) and is ranked No. 12 of 31 desks at the airport. Main green flag: Car returns are repeatedly described as quick and simple, with attendants checking the car on arrival and clear signage to the return area.. Main red flag: Pickup queues of 30 to 60 minutes or more are reported repeatedly in recent reviews, often with the Preferred or self-service kiosk not working and the desk shared with another brand; web sources also describe a very long wait at this desk..

Do I need a credit card to rent from Avis at Palermo Airport?

Not confirmed yet. We have not yet confirmed whether Avis at Palermo Falcone Borsellino Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Avis at Palermo Airport?

The typical deposit at Avis at Palermo Falcone Borsellino Airport is €200. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Avis desk at Palermo Airport?

The Avis desk is inside the terminal at Palermo Airport. It shares the counter with Budget.

What are the opening hours of Avis at Palermo Airport?

Avis at Palermo Falcone Borsellino Airport is open 08:00–24:00 daily; 24h drop-off (key box in front of the office). Fuel policy: full to full.

Other desks at Palermo Airport

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