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Counterwise

No. 21 of 31 at PMO

Car Motion Italy

at Palermo Falcone Borsellino Airport

Shuttle
Counterwise Score 4.3 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Car Motion Italy at Palermo Falcone Borsellino Airport is ranked No. 21 of 31 car rental desks at the airport, with a Counterwise Score of 4.3/10 (Poor).
  • The Car Motion Italy desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–22:00 daily (out of hours 07:00–07:59, 22:01–23:00).
  • Main red flag from travellers: At least 16 reviews from the last 12 months report charges of roughly 125-540 EUR for small scratches or marks (often on the underside, bumper or hubcaps) that travellers say they could not verify from the handover photos. Several describe a very detailed return inspection while a flight is waiting..

Based on 272 reviews analysed · Last updated · How scores work

The short version

Based on about 230 usable Google reviews (272 kept after 14 exclusions, 40 of them stars-only), this off-site shuttle desk is polarised. Many travellers praise the quick free shuttle, friendly staff and new cars. A substantial group of recent reviews report disputed scratch charges, cleaning fees, and large extra payments linked to card type or insurance at the counter, and travellers are advised to photograph the car thoroughly. Web evidence is mostly undated or brand-wide and only partly corroborates this.

AI-assisted summary of 272 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 62 reports · high confidence.

Counter upselling(20% of score)

Poor3.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 38 reports · high confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 30 reports · medium confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.8 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.2 · counts 30%
  • 14 of 286 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 11% toward the airport average, because recent reviews are few (119 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • At least 16 reviews from the last 12 months report charges of roughly 125-540 EUR for small scratches or marks (often on the underside, bumper or hubcaps) that travellers say they could not verify from the handover photos. Several describe a very detailed return inspection while a flight is waiting.trustpilot.com
  • About 14 recent reviews say a debit card, or a card the desk would not accept, led to a much higher deposit, extra mandatory cover of roughly 200-730 EUR, or a refused rental. Travellers say this was not clear when booking, and a deposit hold of up to 1,500-2,500 EUR is mentioned. A comparison site also states that a credit card is needed for the deposit.discovercars.com
  • Around 10 recent reviews report a cleaning fee of about 18-65 EUR, often disputed by travellers who say they returned the car clean or received it dirty. Reviewers describe the 'return clean' condition as unclear or unusual.
  • Several recent reviews say that after a flight delay or late arrival the booked car had been re-let and a pricier replacement was offered, with extra payments of roughly 160-700 EUR. Older reviews describe the same pattern.
  • The desk is off-site, about 10-15 minutes by shuttle. Several reviewers say only the driver could ride the shuttle, or that customers who declined the rental were not driven back and had to walk or take a taxi.qeeq.com

Green flags (5)

  • Many reviewers report a free shuttle pickup within roughly 5-15 minutes of calling or messaging, a quick handover and a transfer back to the airport on return.
  • A large share of positive reviews describe new or low-mileage, clean cars, often Pandas or small SUVs.
  • Several travellers say existing damage was documented thoroughly at pickup and returns went without disputes, with fair handling reported.
  • Some reviewers report that the deposit (up to 1,500 EUR) was released right at return and that no extra charges arose.
  • Several reviewers describe English-speaking, friendly staff who explained the insurance options clearly and accepted a decline of extras without pressure.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–22:00 daily (out of hours 07:00–07:59, 22:01–23:00)source
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 272 recent Google reviews of this desk, which we do not republish.

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Car Motion Italy at Palermo Airport: questions and answers

Is Car Motion Italy at Palermo Airport any good?

Car Motion Italy at Palermo Falcone Borsellino Airport has a Counterwise Score of 4.3/10 (Poor) and is ranked No. 21 of 31 desks at the airport. Main green flag: Many reviewers report a free shuttle pickup within roughly 5-15 minutes of calling or messaging, a quick handover and a transfer back to the airport on return.. Main red flag: At least 16 reviews from the last 12 months report charges of roughly 125-540 EUR for small scratches or marks (often on the underside, bumper or hubcaps) that travellers say they could not verify from the handover photos. Several describe a very detailed return inspection while a flight is waiting..

Do I need a credit card to rent from Car Motion Italy at Palermo Airport?

Yes. Car Motion Italy at Palermo Falcone Borsellino Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Car Motion Italy at Palermo Airport?

The deposit amount at Car Motion Italy at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Car Motion Italy desk at Palermo Airport?

The Car Motion Italy desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).

What are the opening hours of Car Motion Italy at Palermo Airport?

Car Motion Italy at Palermo Falcone Borsellino Airport is open 08:00–22:00 daily (out of hours 07:00–07:59, 22:01–23:00). Fuel policy: full to full.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side