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Counterwise

No. 29 of 31 at PMO

Drivalia

at Palermo Falcone Borsellino Airport

In terminal
Counterwise Score 3.6 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • Drivalia at Palermo Falcone Borsellino Airport is ranked No. 29 of 31 car rental desks at the airport, with a Counterwise Score of 3.6/10 (Poor).
  • The Drivalia desk is inside the terminal at Palermo Airport.
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 08:00–23:00 daily.
  • Main red flag from travellers: Many recent reviews report being refused the car, or having to pay a costly extra cover package (roughly €60-80 per day, several hundred euros in total), because the card was not a physical, embossed credit card in the driver's name. Several say this was unclear when booking through brokers, and refunds were often refused..

Based on 241 reviews analysed · Last updated · How scores work

The short version

Based on about 240 Google reviews after removing 9 unreliable ones (staff-praise, off-location, duplicates), recent experiences are sharply polarised. The most serious and frequent complaints are refusals or large extra charges over credit/debit card rules, long summer queues, and fuel or damage disputes. Many travellers, especially in quieter months or with a proper physical credit card, report quick service, upgraded cars and fast deposit release. Web evidence is mostly undated aggregator and forum pages, so it adds little.

AI-assisted summary of 241 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 45 reports · high confidence.

Counter upselling(20% of score)

Poor5.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 20 reports · medium confidence.

Booking honoured(20% of score)

Poor2.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 70 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 50 reports · high confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 1.7 · counts 30%
  • 9 of 250 recent reviews excluded as unreliable (other locations, duplicates, solicited staff praise). How we clean reviews
  • Pulled 11% toward the airport average, because recent reviews are few (127 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews report being refused the car, or having to pay a costly extra cover package (roughly €60-80 per day, several hundred euros in total), because the card was not a physical, embossed credit card in the driver's name. Several say this was unclear when booking through brokers, and refunds were often refused.
  • Long waits at a small counter are reported repeatedly, from 40 minutes to about 3 hours, mainly in busy periods. Some recent reviews also report only one or two staff on duty.
  • Several recent reviews report fuel top-up charges of about €40-60 after returning the car, even though travellers say they refilled shortly before the airport. Photo proof was not always accepted.
  • Several recent reviews describe cars handed over dirty or with scratches and dents missing from the contract, and no staff inspection at pick-up. Some travellers faced damage questions at return and avoided charges only because they had their own photos or video.
  • Customer service is reported as hard to reach, with slow or missing responses on refunds and disputed charges.

Green flags (4)

  • Deposit is often released quickly after return: reports range from within hours to about 3 days.
  • Many recent reviews report receiving a larger or newer car than booked, often described as a free upgrade.
  • Out-of-hours return via key box worked smoothly in several reports, and an emailed condition report followed within minutes to a day.
  • Several recent reviews praise friendly counter staff, some German-speaking, and an unpressured insurance offer.

Practical facts

LocationDesk inside the terminalsource
Opening hours08:00–23:00 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 241 recent Google reviews of this desk, which we do not republish.

Before you go

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Drivalia at other airports and stations

Same brand, different counter. We rate each location on its own.

Drivalia at Palermo Airport: questions and answers

Is Drivalia at Palermo Airport any good?

Drivalia at Palermo Falcone Borsellino Airport has a Counterwise Score of 3.6/10 (Poor) and is ranked No. 29 of 31 desks at the airport. Main green flag: Deposit is often released quickly after return: reports range from within hours to about 3 days.. Main red flag: Many recent reviews report being refused the car, or having to pay a costly extra cover package (roughly €60-80 per day, several hundred euros in total), because the card was not a physical, embossed credit card in the driver's name. Several say this was unclear when booking through brokers, and refunds were often refused..

Do I need a credit card to rent from Drivalia at Palermo Airport?

Not confirmed yet. We have not yet confirmed whether Drivalia at Palermo Falcone Borsellino Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at Drivalia at Palermo Airport?

The deposit amount at Drivalia at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the Drivalia desk at Palermo Airport?

The Drivalia desk is inside the terminal at Palermo Airport.

What are the opening hours of Drivalia at Palermo Airport?

Drivalia at Palermo Falcone Borsellino Airport is open 08:00–23:00 daily. Fuel policy: full to full.

Other desks at Palermo Airport

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