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Counterwise

No. 15 of 31 at PMO

ECH - Noleggio Auto

at Palermo Falcone Borsellino Airport

Shuttle
Counterwise Score 4.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • ECH - Noleggio Auto at Palermo Falcone Borsellino Airport is ranked No. 15 of 31 car rental desks at the airport, with a Counterwise Score of 4.9/10 (Poor).
  • The ECH - Noleggio Auto desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 08:00–21:30 daily.
  • Main red flag from travellers: Many recent reviews (about 20) report charges after return for very small scratches, dirt, ash or an added driver, typically 60-490 EUR, and some describe slow or partial deposit refunds. Several say they filmed the car and still faced a claim..

Based on 293 reviews analysed · Last updated · How scores work

The short version

Based on 293 recent Google reviews of this off-site shuttle desk (about 226 with text, all from the last 2.6 months, after exclusions), most are positive about quick shuttle service, newer cars and friendly staff. A recurring minority, roughly 1 in 10 text reviews, reports disputed damage charges, expensive cover after a card problem, upselling pressure, or bookings cancelled or repriced at the desk. Web evidence is mostly undated aggregator pages plus recent Trustpilot pages that partly cover the brand's other airports, and it leans negative.

AI-assisted summary of 293 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 38 reports · high confidence.

Counter upselling(20% of score)

Poor4.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 24 reports · medium confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Mixed7.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 24 reports · medium confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 45 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 5.9 · counts 30%
  • 7 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations, duplicates). How we clean reviews
  • Pulled 9% toward the airport average, because recent reviews are few (151 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Many recent reviews (about 20) report charges after return for very small scratches, dirt, ash or an added driver, typically 60-490 EUR, and some describe slow or partial deposit refunds. Several say they filmed the car and still faced a claim.discovercars.comtrustpilot.com
  • Around 10 recent reviews say a prepaid booking was cancelled or repriced at the desk, with the new price double to six times the original. Late flights, arrival near the 21:30 closing time and card rules are the common triggers.trustpilot.comtripadvisor.comech.rentals
  • About 11 reviews say that a debit card, or a credit card without raised printed numbers, led to expensive extra cover (roughly 170-400 EUR), extra fees or a refused booking. The company says renting without a credit card is possible only by buying its liability reductions.ech.rentalstripadvisor.com
  • Around 9 reviews describe insistent offers of the desk's own extra insurance even when the traveller already had cover from a broker or elsewhere. Some call the extra cover much pricier than what they had.discovercars.com
  • About 11 reviews describe a loose check at pickup but a very long, meticulous inspection at return (often 15-20+ minutes), with several reporting the pickup report omitted existing damage.discovercars.comtrustpilot.com

Green flags (5)

  • Many reviewers describe quick pickup and return and a shuttle that worked well, some with handover in about 5 minutes.
  • About 30 reviews describe new, clean cars that matched the booked category, including several recent small SUVs and city cars.
  • A large share of text reviews describe friendly, professional staff, often in several languages.
  • Several reviewers report careful photo and video documentation of existing damage at handover, staff advising them to film the car, and in some cases a claim dropped once pickup evidence was shown.
  • Several reviewers describe low prices, and some say optional cover was offered without pressure and declining it was respected.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–21:30 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 293 recent Google reviews of this desk, which we do not republish.

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ECH - Noleggio Auto at Palermo Airport: questions and answers

Is ECH - Noleggio Auto at Palermo Airport any good?

ECH - Noleggio Auto at Palermo Falcone Borsellino Airport has a Counterwise Score of 4.9/10 (Poor) and is ranked No. 15 of 31 desks at the airport. Main green flag: Many reviewers describe quick pickup and return and a shuttle that worked well, some with handover in about 5 minutes.. Main red flag: Many recent reviews (about 20) report charges after return for very small scratches, dirt, ash or an added driver, typically 60-490 EUR, and some describe slow or partial deposit refunds. Several say they filmed the car and still faced a claim..

Do I need a credit card to rent from ECH - Noleggio Auto at Palermo Airport?

Yes. ECH - Noleggio Auto at Palermo Falcone Borsellino Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at ECH - Noleggio Auto at Palermo Airport?

The deposit amount at ECH - Noleggio Auto at Palermo Falcone Borsellino Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Locauto (€100–€500).

Where is the ECH - Noleggio Auto desk at Palermo Airport?

The ECH - Noleggio Auto desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).

What are the opening hours of ECH - Noleggio Auto at Palermo Airport?

ECH - Noleggio Auto at Palermo Falcone Borsellino Airport is open 08:00–21:30 daily. Fuel policy: same to same.

Other desks at Palermo Airport

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