Skip to content
Counterwise

No. 4 of 31 at PMO

Centauro

at Palermo Falcone Borsellino Airport

ShuttleNo credit card needed
Counterwise Score 7.1 out of 10, rated Mixed.Medium consensusCheck prices ↓

At a glance

  • Centauro at Palermo Falcone Borsellino Airport is ranked No. 4 of 31 car rental desks at the airport, with a Counterwise Score of 7.1/10 (Mixed).
  • The Centauro desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €900–€2,300.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Several reviews report the fuel level stated at pick-up not matching the gauge, followed by extra fuel charges or a withheld fuel deposit at return, in amounts from about 7 to 165 euros. Some customers say their complaints went unanswered..

Based on 298 reviews analysed · Last updated · How scores work

The short version

Based on about 250 recent Google reviews with text (plus about 50 star-only ratings) from the past 8 months, after excluding two, most travellers describe new, clean cars, a short shuttle ride and fuel deposits refunded within days, especially with the Premium full-cover package. Recurring complaints are shuttle and desk waits of an hour or more in peak season (two in the past two weeks), fuel-level disputes, some damage or cleaning charges and pressure to buy the desk's own cover. Web evidence is mostly undated and broadly positive, with some older-style complaints about shuttle waits and deposits.

AI-assisted summary of 298 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Mixed6.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 42 reports · high confidence.

Counter upselling(20% of score)

Poor5.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 14 reports · medium confidence.

Booking honoured(20% of score)

Mixed7.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 35 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Great8.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 75 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 6.5 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 8.7 · counts 30%
  • 2 of 300 recent reviews excluded as unreliable (duplicates, other locations). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (210 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Several reviews report the fuel level stated at pick-up not matching the gauge, followed by extra fuel charges or a withheld fuel deposit at return, in amounts from about 7 to 165 euros. Some customers say their complaints went unanswered.
  • Waits of an hour or more for the shuttle or at the desk are reported repeatedly, mainly in summer peak season, with two more reports of 30 to 60 minute waits in the past two weeks. Some travellers say they nearly missed flights.rentalcars.comdiscovercars.com
  • Several reviews describe charges for minor wheel, tyre, under-bumper, battery or cleaning issues (about 70 to 660 euros), in some cases despite the customer having bought cover. One reviewer reports 2,200 euros retained and no itemised quote supplied.
  • Some recent reviews report pressure at the desk to buy the company's own insurance, or being told that broker or third-party cover is not valid. The reports come mostly from customers who declined the desk's cover.
  • Several reviewers say refund or complaint requests (fuel deposit, replacement child seat, travel costs, wrongly taken charges) received no reply or took weeks.

Green flags (5)

  • Cars are very often described as new or nearly new and clean, and several customers received free or cheap upgrades.
  • Fuel deposits are usually reported as refunded within a few days (often 1 to 4) when the car is returned with a full tank. Many reviewers say there were no other deposit disputes.
  • Customers who book the Premium or full-cover package, mainly directly with the company, repeatedly report no excess, no deposit beyond fuel and no hidden fees.reddit.comreddit.com
  • A large share of reviews describe a short, efficient shuttle ride from the airport (about 10 to 15 minute frequency) and quick pick-up and return, with friendly, multilingual staff.reddit.comqeeq.com
  • Several reviewers report quick, no-argument replacement of a faulty car or flexible handling of late flights and out-of-hours returns.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€900–€2,300source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 298 recent Google reviews of this desk, which we do not republish.

Before you go

Tick these off at the counter. (Nothing is saved; it's just for you.)

Centauro at other airports and stations

Same brand, different counter. We rate each location on its own.

Centauro at Palermo Airport: questions and answers

Is Centauro at Palermo Airport any good?

Centauro at Palermo Falcone Borsellino Airport has a Counterwise Score of 7.1/10 (Mixed) and is ranked No. 4 of 31 desks at the airport. Main green flag: Cars are very often described as new or nearly new and clean, and several customers received free or cheap upgrades.. Main red flag: Several reviews report the fuel level stated at pick-up not matching the gauge, followed by extra fuel charges or a withheld fuel deposit at return, in amounts from about 7 to 165 euros. Some customers say their complaints went unanswered..

Do I need a credit card to rent from Centauro at Palermo Airport?

No. Centauro at Palermo Falcone Borsellino Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Centauro at Palermo Airport?

The typical deposit at Centauro at Palermo Falcone Borsellino Airport is €900–€2,300. The lowest starting deposit at this airport is at Locauto (€100–€500).

Where is the Centauro desk at Palermo Airport?

The Centauro desk is off-site, reached by shuttle from Palermo Airport (ride time not confirmed yet).

What are the opening hours of Centauro at Palermo Airport?

Centauro at Palermo Falcone Borsellino Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Palermo Airport

Ranked by Counterwise Score. Compare all 31 desks side by side