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Counterwise

No. 7 of 21 at PMI

Centauro

at Palma de Mallorca Airport

ShuttleNo credit card needed
Counterwise Score 4.4 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Centauro at Palma de Mallorca Airport is ranked No. 7 of 21 car rental desks at the airport, with a Counterwise Score of 4.4/10 (Poor).
  • The Centauro desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the typical deposit is €0–€2,100.
  • Fuel policy: same to same. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: About 20 recent reviews say debit cards or digital-wallet cards were refused for the deposit, often without a pre-authorisation attempt, so travellers had to buy the desk's Smart Cover (about 140-350 EUR) or leave without a car..

Based on 289 reviews analysed · Last updated · How scores work

The short version

Based on about 289 recent Google reviews after exclusions (roughly 230 with usable text), experiences at this off-site Palma desk are sharply split: many travellers report fast SmartKey pickups, new cars and prompt fuel-deposit refunds, especially when booking directly with full cover. Recent reviews also report frequent problems at the counter, including debit or wallet cards refused, Smart Cover sold as if it were a deposit, short fuel-deposit refunds and unresolved damage or refund complaints, mostly on bookings via comparison sites. Web evidence is mixed and partly old or undated, so treat it as supporting rather than decisive.

AI-assisted summary of 289 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 65 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 70 reports · high confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 60 reports · high confidence.

Queue time(15% of score)

Mixed6.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 60 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 60 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.6 · counts 30%
  • 11 of 300 recent reviews excluded as unreliable (duplicates, solicited staff praise, other reasons). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (205 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • About 20 recent reviews say debit cards or digital-wallet cards were refused for the deposit, often without a pre-authorisation attempt, so travellers had to buy the desk's Smart Cover (about 140-350 EUR) or leave without a car.
  • Roughly 16 recent reviews say the Smart Cover was presented as a refundable deposit or added without a clear explanation, with the contract signed on a blank pad and only emailed afterwards, including for bookings that already had cover via comparison sites.
  • About 25 reviews report fuel-deposit problems: cars handed over below full on full-to-full bookings, partial or missing refunds even when returned full, and refund tickets left unanswered for weeks. A 2024 Tripadvisor review reports a similar fuel-deposit complaint.tripadvisor.com
  • About a dozen recent reviews describe disputed damage or missing-item charges (roughly 20-360 EUR). Reviewers say damage was not recorded at handover and photo evidence was sometimes not accepted. A 2024 Tripadvisor review reports a much larger disputed damage charge.tripadvisor.com
  • Several recent reviews say that when flights ran late past the office's closing time (around 23:00), no shuttle ran or the booking was treated as a no-show without refund. Replacement rentals had to be paid again in full.

Green flags (5)

  • About 20 reviews describe very fast pickup (a few minutes) using the SmartKey locker or a Premium booking, often skipping the counter queue. The operator's own review page also highlights this.centauro.net
  • Around 35 reviews describe new or nearly new, clean, low-mileage cars.
  • About 25 reviews say the fuel deposit was returned the same day or within a few days, with fair netting of fuel used.
  • About 25 reviews describe a frequent, easy free shuttle from the airport and a drop-off taking 1-5 minutes, though some find the pickup point poorly signed.uk.qeeq.com
  • About 13 reviews say booking directly with Centauro with Premium or full cover meant no card hold, no upselling and a smooth rental.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€2,100source
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 289 recent Google reviews of this desk, which we do not republish.

Before you go

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Centauro at other airports and stations

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Centauro at Palma de Mallorca Airport: questions and answers

Is Centauro at Palma de Mallorca Airport any good?

Centauro at Palma de Mallorca Airport has a Counterwise Score of 4.4/10 (Poor) and is ranked No. 7 of 21 desks at the airport. Main green flag: About 20 reviews describe very fast pickup (a few minutes) using the SmartKey locker or a Premium booking, often skipping the counter queue. The operator's own review page also highlights this.. Main red flag: About 20 recent reviews say debit cards or digital-wallet cards were refused for the deposit, often without a pre-authorisation attempt, so travellers had to buy the desk's Smart Cover (about 140-350 EUR) or leave without a car..

Do I need a credit card to rent from Centauro at Palma de Mallorca Airport?

No. Centauro at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Centauro at Palma de Mallorca Airport?

The typical deposit at Centauro at Palma de Mallorca Airport is €0–€2,100. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Centauro desk at Palma de Mallorca Airport?

The Centauro desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet).

What are the opening hours of Centauro at Palma de Mallorca Airport?

Centauro at Palma de Mallorca Airport is open 07:00–23:00 daily. Fuel policy: same to same.

Other desks at Palma de Mallorca Airport

Ranked by Counterwise Score. Compare all 21 desks side by side