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Counterwise

No. 13 of 21 at PMI

Goldcar

at Palma de Mallorca Airport

In terminalNo credit card needed
Counterwise Score 3.6 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Goldcar at Palma de Mallorca Airport is ranked No. 13 of 21 car rental desks at the airport, with a Counterwise Score of 3.6/10 (Poor).
  • The Goldcar desk is inside the terminal at Palma de Mallorca Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €0–€950.
  • Fuel policy: same to same. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Very many recent reviews, about 75 of roughly 205 substantive ones, describe strong pressure at the counter to buy the desk's own insurance on top of cover already bought via brokers or airlines. Travellers say they were told outside cover was not valid or that they could not take the car without it, and several report high-pressure behaviour from staff..

Based on 295 reviews analysed · Last updated · How scores work

The short version

Based on about 205 substantive Google reviews (after excluding 3 of 300), the reviews are sharply split. Most complaints concern pressure to buy the desk's own insurance, card refusals and higher totals at the counter, and charges disputed after return. Positive reviews mostly praise the Key'n Go self-service pickup, clean cars and quick returns. Queue times range from minutes to several hours, and the web evidence is mostly undated and also mixed to negative.

AI-assisted summary of 295 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 40 reports · high confidence.

Counter upselling(20% of score)

Poor1.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 85 reports · high confidence.

Booking honoured(20% of score)

Poor2.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 65 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · medium confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 40 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.3 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.9 · counts 30%
  • 5 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons). How we clean reviews
  • Pulled 11% toward the airport average, because recent reviews are few (121 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Very many recent reviews, about 75 of roughly 205 substantive ones, describe strong pressure at the counter to buy the desk's own insurance on top of cover already bought via brokers or airlines. Travellers say they were told outside cover was not valid or that they could not take the car without it, and several report high-pressure behaviour from staff.trustpilot.comtripadvisor.com
  • About 30 recent reviews say the card for the security deposit was reported as declined or not accepted (debit, neobank or name-format issues, sometimes with a bank saying nothing was refused), followed by an offer to take the desk's cover instead. Some travellers say the requirement was not clear at booking.trustpilot.commallorcard.es
  • About 30 recent reviews dispute charges after return: fuel charges despite a full tank, a 50 EUR emergency-beacon fee, scratch or accident claims travellers say they can disprove, cleaning and admin fees, and fuel deposits or refunds that took weeks or never came. Many report no reply from customer service.trustpilot.comtripadvisor.com
  • Prepaid bookings often cost far more at the desk: reviewers cite totals rising from tens of euros to several hundred. Others report a different or smaller car category or an unavailable car, and a few say a pickup was refused over a driving licence's condition.
  • About a dozen recent reviews report desk waits of one to five hours at peak times, including cases where the queue ticket system or paid priority option did not help. Several reviewers also say the desk was closed or closing early.

Green flags (5)

  • Around 18 recent reviews praise the Key'n Go self-service pickup and return as fast, often only minutes with no queue, especially when documents are uploaded online in advance.mallorca.com
  • Many reviewers describe the cars as clean, new or nearly new and as the category they booked (about 14 mentions).
  • Roughly 11 reviews describe vehicle return as fast and easy, with a quick check and confirmation email.
  • Several travellers who took the desk's own full cover or booked directly report no hassle, no disputes and fair total prices (about 9 mentions).
  • Some reviewers report fuel deposits or security deposits returned within a few days to a week (about 6 mentions).

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€950source
Fuel policySame to samesource
Shares the desk withKey'n Go

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 295 recent Google reviews of this desk, which we do not republish.

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Goldcar at other airports and stations

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Goldcar at Palma de Mallorca Airport: questions and answers

Is Goldcar at Palma de Mallorca Airport any good?

Goldcar at Palma de Mallorca Airport has a Counterwise Score of 3.6/10 (Poor) and is ranked No. 13 of 21 desks at the airport. Main green flag: Around 18 recent reviews praise the Key'n Go self-service pickup and return as fast, often only minutes with no queue, especially when documents are uploaded online in advance.. Main red flag: Very many recent reviews, about 75 of roughly 205 substantive ones, describe strong pressure at the counter to buy the desk's own insurance on top of cover already bought via brokers or airlines. Travellers say they were told outside cover was not valid or that they could not take the car without it, and several report high-pressure behaviour from staff..

Do I need a credit card to rent from Goldcar at Palma de Mallorca Airport?

No. Goldcar at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Goldcar at Palma de Mallorca Airport?

The typical deposit at Goldcar at Palma de Mallorca Airport is €0–€950. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Goldcar desk at Palma de Mallorca Airport?

The Goldcar desk is inside the terminal at Palma de Mallorca Airport. It shares the counter with Key'n Go.

What are the opening hours of Goldcar at Palma de Mallorca Airport?

Goldcar at Palma de Mallorca Airport is open 07:00–23:00 daily. Fuel policy: same to same.

Other desks at Palma de Mallorca Airport

Ranked by Counterwise Score. Compare all 21 desks side by side