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Counterwise

No. 20 of 21 at PMI

K10 Mobility

at Palma de Mallorca Airport

Shuttle 8 min
Counterwise Score 1.9 out of 10, rated Poor.Medium consensusCheck prices ↓

At a glance

  • K10 Mobility at Palma de Mallorca Airport is ranked No. 20 of 21 car rental desks at the airport, with a Counterwise Score of 1.9/10 (Poor).
  • The K10 Mobility desk is off-site: the shuttle from Palma de Mallorca Airport takes about 8 minutes.
  • The credit card rule is not confirmed yet; the deposit amount is not confirmed yet.
  • Fuel policy: same to same. Opening hours: 09:00–16:30 daily.
  • Main red flag from travellers: Prepaid bookings are reported cancelled as no-shows after roughly one hour of lateness, even when the flight was delayed and shuttle waits contributed. Travellers were then asked for a new or reactivation payment of about 50-900 EUR, or a much higher price..

Based on 296 reviews analysed · Last updated · How scores work

The short version

Based on about 255 informative recent Google reviews (after excluding 4), this off-site desk is rated overwhelmingly negatively, with 1-star reviews dominating the last weeks. The most frequent problems are bookings cancelled when arriving about an hour late, card rules leading to costly mandatory cover, damage charges after return and pressure to buy extra insurance. A minority of travellers report smooth rentals and quick deposit release, and web sources are mostly aggregator pages or undated, pointing in the same mixed-to-negative direction.

AI-assisted summary of 296 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 58 reports · high confidence.

Counter upselling(20% of score)

Poor1.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 75 reports · high confidence.

Booking honoured(20% of score)

Poor1.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 130 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 44 reports · medium confidence.

Car condition(15% of score)

Poor4.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 52 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.4 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 0.3 · counts 30%
  • 4 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (185 after weighting by age).

Medium consensusOur independent signals mostly agree, with some differences.

What travellers flag

Red flags (5)

  • Prepaid bookings are reported cancelled as no-shows after roughly one hour of lateness, even when the flight was delayed and shuttle waits contributed. Travellers were then asked for a new or reactivation payment of about 50-900 EUR, or a much higher price.trustpilot.com
  • Many reviews say a physical credit card in the main driver's name was required at the counter but not made clear at booking. Debit cards, virtual cards or cards in another name led to extra cover of roughly 100-560 EUR or refusal of the car.
  • Many recent reviews report charges of about 80-1,450 EUR for small scratches or dents that the renters say were already there or were not visible, often notified after leaving. Several say photo or video evidence was not accepted. A Reddit post from 2025 also describes a very large post-rental charge.reddit.comtrustpilot.com
  • Repeated reports of firm pressure at the desk to buy extra cover costing about 150-500 EUR, even where broker full cover had been bought. The alternative offered was a deposit of about 1,300-1,900 EUR.
  • Customers say the office cannot be reached by phone or email, whether about delays, lost items, damage reports or refunds. About 20 reviews describe fuel deposits (80-100 EUR), deposits or small unexplained charges not returned or explained.trustpilot.com

Green flags (4)

  • A minority of reviews report smooth pickups and returns, with deposits released within one to a few days. Most of these were booked through Check24, Sunny Cars or Booking.com and the card requirements were met.
  • Around ten recent reviews describe new, clean or good-condition cars, and a few report an upgrade.
  • Several reviews report a short shuttle ride of about 8-10 minutes with little waiting. The operator's own site states transfers take a maximum of 8 minutes.k10mobility.com
  • A handful of reviews say no extra cover was pushed, or that a refusal was accepted without argument.

Practical facts

LocationOff-site, shuttle about 8 minsource
Opening hours09:00–16:30 dailysource
Credit card requiredNot confirmed yet
Typical depositNot confirmed yet
Fuel policySame to samesource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 296 recent Google reviews of this desk, which we do not republish.

Before you go

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K10 Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

K10 Mobility at Palma de Mallorca Airport: questions and answers

Is K10 Mobility at Palma de Mallorca Airport any good?

K10 Mobility at Palma de Mallorca Airport has a Counterwise Score of 1.9/10 (Poor) and is ranked No. 20 of 21 desks at the airport. Main green flag: A minority of reviews report smooth pickups and returns, with deposits released within one to a few days. Most of these were booked through Check24, Sunny Cars or Booking.com and the card requirements were met.. Main red flag: Prepaid bookings are reported cancelled as no-shows after roughly one hour of lateness, even when the flight was delayed and shuttle waits contributed. Travellers were then asked for a new or reactivation payment of about 50-900 EUR, or a much higher price..

Do I need a credit card to rent from K10 Mobility at Palma de Mallorca Airport?

Not confirmed yet. We have not yet confirmed whether K10 Mobility at Palma de Mallorca Airport accepts debit cards for the deposit. Check the rental terms when you book.

How much is the deposit at K10 Mobility at Palma de Mallorca Airport?

The deposit amount at K10 Mobility at Palma de Mallorca Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Autos Mallorca (€0).

Where is the K10 Mobility desk at Palma de Mallorca Airport?

The K10 Mobility desk is off-site: the shuttle from Palma de Mallorca Airport takes about 8 minutes.

What are the opening hours of K10 Mobility at Palma de Mallorca Airport?

K10 Mobility at Palma de Mallorca Airport is open 09:00–16:30 daily. Fuel policy: same to same.

Other desks at Palma de Mallorca Airport

Ranked by Counterwise Score. Compare all 21 desks side by side