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Counterwise

No. 17 of 21 at PMI

Record Go

at Palma de Mallorca Airport

In terminalNo credit card needed
Counterwise Score 3.2 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Record Go at Palma de Mallorca Airport is ranked No. 17 of 21 car rental desks at the airport, with a Counterwise Score of 3.2/10 (Poor).
  • The Record Go desk is inside the terminal at Palma de Mallorca Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €0–€1,100.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily (key-box returns until 23:30).
  • Main red flag from travellers: Around 50 recent reviews describe forceful selling of the desk's own full cover to customers who already held broker or third-party insurance. Many say the car would not be released otherwise, or that high deposit holds were used to push the sale..

Based on 289 reviews analysed · Last updated · How scores work

The short version

Based on 289 Google reviews after exclusions (about 163 with usable text, many from the last two months), opinion on this desk is sharply polarised. Many reviewers report heavy insurance selling, fuel-deposit refunds that took weeks or never arrived, disputed damage charges and long waits. Direct bookers on the full-cover rate and some others report quick, smooth rentals with new cars and fast refunds.

AI-assisted summary of 289 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 75 reports · high confidence.

Counter upselling(20% of score)

Poor1.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 60 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · medium confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 35 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.5 · counts 30%
  • 11 of 300 recent reviews excluded as unreliable (other locations, solicited staff praise, duplicates…). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (169 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Around 50 recent reviews describe forceful selling of the desk's own full cover to customers who already held broker or third-party insurance. Many say the car would not be released otherwise, or that high deposit holds were used to push the sale.reddit.comtripadvisor.com
  • About 33 reviews from the last two months report fuel-deposit refunds delayed for weeks or withheld, or only partly returned, even with a full tank. Several say customer service did not answer and a bank chargeback or the broker finally resolved it.reddit.comtripadvisor.com
  • Roughly 20 reviews report damage charges of about 200 to 1,800 euros for damage the customer says was already on the car. Many say staff declined a joint inspection at pickup or return and that e-mailed photo evidence went unanswered until a chargeback.uk.trustpilot.comreddit.com
  • About 24 reviews report bookings not honoured as made. These include smaller cars than booked, no car available, the desk closed for late flights, a deposit higher than the broker stated, and Amex or PIN rules not clear at booking.
  • Around 9 reviews report pickup waits from 45 minutes to about 2.5 hours, often with kiosks out of order or non-direct bookers sent to the slower staffed queue.qeeq.comreddit.com

Green flags (3)

  • Travellers who book direct on the 'Just Go' full-cover rate report a smooth process: kiosk or fast lane, no pressure to buy extras, and only a fuel deposit held.
  • Many reviewers report the booked car or a free upgrade, often a nearly new hybrid in clean condition.
  • About 16 reviews report deposit or fuel-deposit refunds within one to a few days after return, mostly from customers with full cover or who kept the fuel receipt.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 daily (key-box returns until 23:30)source
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€1,100source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 289 recent Google reviews of this desk, which we do not republish.

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Record Go at other airports and stations

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Record Go at Palma de Mallorca Airport: questions and answers

Is Record Go at Palma de Mallorca Airport any good?

Record Go at Palma de Mallorca Airport has a Counterwise Score of 3.2/10 (Poor) and is ranked No. 17 of 21 desks at the airport. Main green flag: Travellers who book direct on the 'Just Go' full-cover rate report a smooth process: kiosk or fast lane, no pressure to buy extras, and only a fuel deposit held.. Main red flag: Around 50 recent reviews describe forceful selling of the desk's own full cover to customers who already held broker or third-party insurance. Many say the car would not be released otherwise, or that high deposit holds were used to push the sale..

Do I need a credit card to rent from Record Go at Palma de Mallorca Airport?

No. Record Go at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Record Go at Palma de Mallorca Airport?

The typical deposit at Record Go at Palma de Mallorca Airport is €0–€1,100. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Record Go desk at Palma de Mallorca Airport?

The Record Go desk is inside the terminal at Palma de Mallorca Airport.

What are the opening hours of Record Go at Palma de Mallorca Airport?

Record Go at Palma de Mallorca Airport is open 07:00–23:00 daily (key-box returns until 23:30). Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

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