PMI · Report · November 2026
Palma de Mallorca Airport car hire report
Key numbers for the 21 car rental desks we rate at Palma de Mallorca Airport (PMI), computed from our published data.
Data updated · reviewed by our editor on · Methodology
- Desks rated
- 21
- 5,717 reviews analysed
- Average score
- 4.5/10
- median 4.0
- Median starting deposit
- €100
- 13 of 21 deposits known
- No credit card needed
- 52%
- 11 of 21 desks, 3 not confirmed
Key findings
- Counterwise rates 21 car rental desks at Palma de Mallorca Airport (PMI): 3 Great (8 or more out of 10), 1 Mixed (6 to 7.9) and 17 Poor (below 6). The average Counterwise Score is 4.5/10.
- The best-rated desk at Palma de Mallorca Airport is Autos Mallorca (8.6/10); the lowest-rated is Drivalia (1.7/10).
- Where the deposit is known (13 of 21 desks), the typical starting deposit at Palma de Mallorca Airport is €100 (median), from €0 at Autos Mallorca up to €2,100 at Centauro.
- 11 of 21 desks at Palma de Mallorca Airport (52%) do not require a credit card (debit cards accepted); the card rule is not confirmed yet for 3 desks.
- 9 desks at Palma de Mallorca Airport are in or next to the terminal (average score 3.9) and 12 are off-site, reached by shuttle (average 4.9).
- The most common traveller complaints at Palma de Mallorca Airport are damage charges after return (17 of 21 desks), pressure to buy insurance or extras (17 of 21 desks) and long queues or waits (16 of 21 desks).
Score distribution
How the 21 desks split across our score bands.
- Great (8 to 10)3 of 21 desks · 14%
- Mixed (6 to 7.9)1 of 21 desks · 5%
- Poor (below 6)17 of 21 desks · 81%
Sixt, Click&Rent, Centauro, Avis, InterRent, GoByCar, OK Mobility, Budget, Goldcar, Wiber, Sicily by Car, Europcar, Record Go, Green Motion, Hertz, K10 Mobility, Drivalia
Best and worst desks
Best rated
- 1. Autos MallorcaNo deposit and no card hold: about 90 recent reviews say nothing was blocked on a card and cover was included with no excess. The company's own pages state the same.8.6 · Great
- 2. Top Gear MobilityNo card deposit is repeatedly reported, with zero-excess cover included in the price. The company's own site states no deposit is taken, and no deposit refund disputes appear in the reviews.8.6 · Great
- 3. Hiper Rent a CarAround two dozen recent reviews say staff did not push extra insurance or upgrades; a dated consumer-site review from late October 2026 says the same.8.6 · Great
Lowest rated
- 21. DrivaliaMany recent reviews describe heavy pressure to buy the desk's own insurance or add-ons even when cover was already bought via a broker. About 30 reviews also say a credit card was reported as declined for the deposit until extra cover was paid (typically €100 to €380), with some customers saying their bank received no authorisation request. These are customer accounts.1.7 · Poor
- 20. K10 MobilityPrepaid bookings are reported cancelled as no-shows after roughly one hour of lateness, even when the flight was delayed and shuttle waits contributed. Travellers were then asked for a new or reactivation payment of about 50-900 EUR, or a much higher price.1.9 · Poor
- 19. HertzVery many recent reviews report charges for scratches, dents, fuel or processing fees that customers say were already present or not incurred, often after returns with no staff inspection (key box or night drop). Customers say photo or video evidence was often ignored, and several recovered money only through insurers or chargebacks.3.0 · Poor
Deposits and card rules
Deposits
- Lowest starting deposit
- €0 (Autos Mallorca)
- Highest amount
- €2,100 (Centauro)
- Median starting deposit
- €100
- Deposit known
- 13 of 21 desks
Not confirmed yet for 8 desks: left out of these figures.
All deposits, lowest first →Credit card or debit card
- No credit card needed (debit accepted)
- 11 of 21 · 52%
- Credit card required
- 7 of 21 · 33%
- Not confirmed yet
- 3 of 21 · 14%
Debit cards accepted at: Autos Mallorca, Top Gear Mobility, Enterprise, Sixt, Centauro, Avis, Goldcar, Wiber, Record Go, Hertz, Drivalia.
Desks without a credit card →In the terminal or by shuttle
- In the terminal
- 8
- avg score 3.9
- Short walk
- 1
- avg score 4.0
- Shuttle
- 12
- avg score 4.9
Desks reached without a shuttle average 3.9/10; shuttle desks average 4.9/10.
In-terminal vs shuttle, compared →Most common traveller complaints
Number of desks whose published red flags mention each problem. A desk counts once per theme; one red flag can touch several themes.
- Damage charges after return17 of 21 · 81%
Charges for scratches, chips or dents that travellers say were already there or tiny. Desks: Enterprise, Sixt, Click&Rent, Centauro, Avis, GoByCar, OK Mobility, Budget, Goldcar, Wiber, Sicily by Car, Europcar, Record Go, Green Motion, Hertz, K10 Mobility, Drivalia.
- Pressure to buy insurance or extras17 of 21 · 81%
Hard selling of the desk’s own cover, upgrades or extras, or cover added without clear consent. Desks: Hiper Rent a Car, Enterprise, Sixt, Click&Rent, Avis, GoByCar, OK Mobility, Budget, Goldcar, Wiber, Sicily by Car, Europcar, Record Go, Green Motion, Hertz, K10 Mobility, Drivalia.
- Long queues or waits16 of 21 · 76%
Long waits at the desk, for the keys or for the shuttle. Desks: Autos Mallorca, Top Gear Mobility, Enterprise, Click&Rent, Avis, GoByCar, OK Mobility, Budget, Goldcar, Wiber, Sicily by Car, Europcar, Record Go, Hertz, K10 Mobility, Drivalia.
- Fuel charges or fuel policy15 of 21 · 71%
Refuelling fees despite a full tank, part-empty tanks at pickup, or a different fuel policy at the desk. Desks: Autos Mallorca, Hiper Rent a Car, Sixt, Click&Rent, Centauro, Avis, GoByCar, OK Mobility, Budget, Goldcar, Sicily by Car, Record Go, Green Motion, Hertz, K10 Mobility.
- Booking not honoured or price changed14 of 21 · 67%
Booked car not available, a smaller or different car, a higher price at the desk, or fees not clear at booking. Desks: Hiper Rent a Car, Sixt, Click&Rent, GoByCar, OK Mobility, Budget, Goldcar, Wiber, Sicily by Car, Europcar, Record Go, Green Motion, K10 Mobility, Drivalia.
- Hard-to-reach customer service14 of 21 · 67%
Phone lines, emails or complaints unanswered for weeks after the rental. Desks: Sixt, Click&Rent, Centauro, Avis, OK Mobility, Budget, Goldcar, Sicily by Car, Europcar, Record Go, Green Motion, Hertz, K10 Mobility, Drivalia.
- Car refused over card, licence or flight rules12 of 21 · 57%
Pickups refused or made conditional because of card type, licence or permit, or a missing flight ticket or boarding pass. Desks: Hiper Rent a Car, Sixt, Centauro, GoByCar, OK Mobility, Goldcar, Wiber, Sicily by Car, Europcar, Green Motion, K10 Mobility, Drivalia.
- Deposit or refund held back11 of 21 · 52%
Deposits, holds or refunds released late, only in part, or not at all. Desks: Enterprise, Click&Rent, Centauro, Avis, OK Mobility, Goldcar, Sicily by Car, Europcar, Record Go, Hertz, K10 Mobility.
- Closed desk or late-arrival problems9 of 21 · 43%
Desk closed for late arrivals, bookings cancelled after a flight delay, or out-of-hours fees. Desks: Click&Rent, Centauro, OK Mobility, Goldcar, Sicily by Car, Record Go, Hertz, K10 Mobility, Drivalia.
- Other fees after the rental6 of 21 · 29%
Cleaning, admin, traffic-fine handling or late-return fees charged after the car was returned. Desks: Sixt, Click&Rent, Avis, Goldcar, Green Motion, K10 Mobility.
- Car condition problems5 of 21 · 24%
Dirty cars, warning lights, worn tyres or breakdowns. Desks: Autos Mallorca, Top Gear Mobility, Hiper Rent a Car, Green Motion, Drivalia.
- Desk, shuttle stop or return hard to find4 of 21 · 19%
Poor signs or directions to the desk, the shuttle pickup point or the car return area. Desks: Top Gear Mobility, Hiper Rent a Car, Enterprise, Sicily by Car.
- Rude or unhelpful staff1 of 21 · 5%
Curt, dismissive or aggressive staff at the desk, at return or on the shuttle. Desks: Autos Mallorca.
The data behind this report
- 5,717 traveller reviews analysed across 21 desks.
- 5,972 recent reviews read; 255 (4%) excluded by our cleaning step as unreliable (mostly solicited staff praise: 195; about another location: 24; duplicates: 21). How reviews are cleaned
- Data collected on 12 November 2026; scores last updated 12 November 2026.
- Summaries and red flags reviewed by our editor on 12 November 2026.
- Complaint themes are counted with a fixed keyword list applied to each desk’s published red flags (no AI), so the same data always gives the same counts.
- Unknown facts (“Not confirmed yet”) are left out of averages, medians and ranges, never guessed. Full methodology
How to cite this report
You are welcome to quote these figures. Please name Counterwise and link to this page. The numbers update with each data refresh, so mention the date.
Suggested citation
Counterwise (2026). Palma de Mallorca Airport car hire report, November 2026. Counterwise. https://counterwise.eu/airports/pmi/report (data updated 12 November 2026).
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