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Counterwise

No. 16 of 21 at PMI

Europcar

at Palma de Mallorca Airport

In terminal
Counterwise Score 3.2 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Europcar at Palma de Mallorca Airport is ranked No. 16 of 21 car rental desks at the airport, with a Counterwise Score of 3.2/10 (Poor).
  • The Europcar desk is inside the terminal at Palma de Mallorca Airport.
  • A credit card in the main driver's name is required; the typical deposit is from €100.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Very long pickup waits are reported again and again, typically 1-2 hours in the car-park collection area (hot, not air-conditioned), often with few agents on duty and even after online check-in..

Based on 288 reviews analysed · Last updated · How scores work

The short version

Based on about 230 usable recent Google reviews (nearly all from the last 2.5 months, after excluding 12), this desk has a polarised record. Frequent problems are very long pickup waits, insistent selling of insurance and upgrades, unavailable booked cars, and disputed damage or fuel charges, while returns and many cars are praised. Web evidence is mostly undated or old and adds little independent confirmation.

AI-assisted summary of 288 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 65 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 70 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 45 reports · high confidence.

Queue time(15% of score)

Poor2.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 100 reports · high confidence.

Car condition(15% of score)

Poor5.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 60 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.0 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.2 · counts 30%
  • 12 of 300 recent reviews excluded as unreliable (solicited staff praise, other locations). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (217 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Very long pickup waits are reported again and again, typically 1-2 hours in the car-park collection area (hot, not air-conditioned), often with few agents on duty and even after online check-in.trustpilot.com
  • Many recent reviews report charges for scratches or minor marks that customers say were already on the car or were documented with photos, sometimes after being told all was fine at return; amounts are typically around 100-500 euros.trustpilot.comtripadvisor.com
  • Numerous reviewers describe persistent pressure at the desk to buy extra insurance or a paid upgrade, including customers who already held broker cover. Several say daily upgrade prices and taxes only became clear later on the invoice.
  • About 30 reviews report the booked car not being available, paid replacements costing hundreds of euros more, or being asked for two credit cards or a pricier cover package before the car would be handed over.
  • Around 20 reviews say complaints, charge disputes or refund requests to customer service went unanswered for weeks.

Green flags (5)

  • Car return is frequently described as quick and simple (often under 10 minutes), with clear signage and an out-of-hours key drop option.
  • Many reviewers report clean, relatively new cars with low mileage and good overall condition.
  • Customers who did online pre-check-in, held loyalty status or booked through certain partners report pickup in roughly 5-30 minutes.
  • Several recent reviewers report deposits released within 1-3 days or only a 100 euro hold, and no charges after return when they had photo or video evidence.
  • Some reviewers booked through ADAC or Check24 and say agents accepted their cover and did not push extras.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:00–23:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositfrom €100source
Fuel policyFull to fullsource
Shares the desk withKeddy by Europcar

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 288 recent Google reviews of this desk, which we do not republish.

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Europcar at other airports and stations

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Europcar at Palma de Mallorca Airport: questions and answers

Is Europcar at Palma de Mallorca Airport any good?

Europcar at Palma de Mallorca Airport has a Counterwise Score of 3.2/10 (Poor) and is ranked No. 16 of 21 desks at the airport. Main green flag: Car return is frequently described as quick and simple (often under 10 minutes), with clear signage and an out-of-hours key drop option.. Main red flag: Very long pickup waits are reported again and again, typically 1-2 hours in the car-park collection area (hot, not air-conditioned), often with few agents on duty and even after online check-in..

Do I need a credit card to rent from Europcar at Palma de Mallorca Airport?

Yes. Europcar at Palma de Mallorca Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Europcar at Palma de Mallorca Airport?

The typical deposit at Europcar at Palma de Mallorca Airport is from €100. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Europcar desk at Palma de Mallorca Airport?

The Europcar desk is inside the terminal at Palma de Mallorca Airport. It shares the counter with Keddy by Europcar.

What are the opening hours of Europcar at Palma de Mallorca Airport?

Europcar at Palma de Mallorca Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

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