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Counterwise

No. 10 of 21 at PMI

GoByCar

at Palma de Mallorca Airport

Shuttle
Counterwise Score 4.1 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • GoByCar at Palma de Mallorca Airport is ranked No. 10 of 21 car rental desks at the airport, with a Counterwise Score of 4.1/10 (Poor).
  • The GoByCar desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:00–21:00 daily.
  • Main red flag from travellers: Roughly 65 recent reviews describe forceful selling of the desk's own insurance at pickup, often to customers who already hold broker or third-party cover, sometimes with warnings that outside cover would not be honoured..

Based on 277 reviews analysed · Last updated · How scores work

The short version

Based on 277 recent Google reviews after excluding 23 (mostly staff-praise and two unreliable 1-star reviews), this off-site, shuttle-served desk is polarised. Many travellers praise new cars, quick returns and fast deposit releases, but a substantial minority report heavy insurance selling, card refusals that force extra cover, disputed damage charges and long waits. Web evidence is mostly old or undated and is only loosely consistent with the reviews.

AI-assisted summary of 277 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor4.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 50 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 76 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 55 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 62 reports · high confidence.

Car condition(15% of score)

Mixed7.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 42 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.5 · counts 30%
  • 23 of 300 recent reviews excluded as unreliable (solicited staff praise, other reasons). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (207 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Roughly 65 recent reviews describe forceful selling of the desk's own insurance at pickup, often to customers who already hold broker or third-party cover, sometimes with warnings that outside cover would not be honoured.
  • About 25 recent reviews say the deposit could not be taken on a card, often a debit or virtual card or one not in the main driver's name. The only way to get the car was then to buy extra cover costing roughly €125 to €500. Web guides confirm a credit card is needed for the deposit.mallorca.comeasyterra.com
  • Around 29 recent reviews report charges for small scratches, damage travellers say was already there, or fuel and deposit deductions, typically €88 to €300. Several say their own photos were not accepted as proof.
  • About 35 recent reviews report waits of 30 minutes to over 2 hours for the shuttle or the desk, even with online check-in; busy evenings and early September to October are mentioned most.
  • About a dozen recent reviews report that the booked car was unavailable and the desk pushed a paid upgrade. Others report unexpected extra fees such as a second driver, a licence requirement or an after-hours supplement, and a few report being given a larger car than booked.

Green flags (5)

  • Car returns are usually described as very quick, often 5 to 10 minutes, with a shuttle straight to the airport; at least 30 kept reviews say so.
  • About 20 reviews report the deposit released on the same day or within a few days of return, in some cases with a no-damage confirmation email.
  • Many reviewers describe new or low-mileage, clean cars, and some received free or cheap upgrades when the booked model was unavailable.
  • Shuttles are frequent and about 20 reviews report waits under 10 minutes and a short ride to the off-site office, though some report 30 to 60 minutes at busy times.
  • Travellers who booked directly or bought the desk's own premium cover report fewer disputes, little pressure and lower deposits (about 9 reviews).

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours07:00–21:00 dailysource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 277 recent Google reviews of this desk, which we do not republish.

Before you go

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GoByCar at other airports and stations

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GoByCar at Palma de Mallorca Airport: questions and answers

Is GoByCar at Palma de Mallorca Airport any good?

GoByCar at Palma de Mallorca Airport has a Counterwise Score of 4.1/10 (Poor) and is ranked No. 10 of 21 desks at the airport. Main green flag: Car returns are usually described as very quick, often 5 to 10 minutes, with a shuttle straight to the airport; at least 30 kept reviews say so.. Main red flag: Roughly 65 recent reviews describe forceful selling of the desk's own insurance at pickup, often to customers who already hold broker or third-party cover, sometimes with warnings that outside cover would not be honoured..

Do I need a credit card to rent from GoByCar at Palma de Mallorca Airport?

Yes. GoByCar at Palma de Mallorca Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at GoByCar at Palma de Mallorca Airport?

The deposit amount at GoByCar at Palma de Mallorca Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Autos Mallorca (€0).

Where is the GoByCar desk at Palma de Mallorca Airport?

The GoByCar desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet).

What are the opening hours of GoByCar at Palma de Mallorca Airport?

GoByCar at Palma de Mallorca Airport is open 07:00–21:00 daily. Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

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