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Counterwise

No. 14 of 21 at PMI

Wiber

at Palma de Mallorca Airport

Shuttle 5 minNo credit card needed
Counterwise Score 3.4 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Wiber at Palma de Mallorca Airport is ranked No. 14 of 21 car rental desks at the airport, with a Counterwise Score of 3.4/10 (Poor).
  • The Wiber desk is off-site: the shuttle from Palma de Mallorca Airport takes about 5 minutes.
  • No credit card is required (debit cards accepted); the typical deposit is €0–€1,000.
  • Fuel policy: full to full. Opening hours: 07:00–23:00 daily.
  • Main red flag from travellers: Many recent reviews report charges of roughly 200-1,100 EUR for scratches or underbody marks that renters say were already on the car or had been documented, often invoiced by email shortly after return..

Based on 296 reviews analysed · Last updated · How scores work

The short version

Based on 296 Google reviews kept after exclusions (about 225 with text, the rest stars only), experiences are sharply polarised. Many travellers report quick Smart Box pickups, no-deposit all-inclusive rentals and fast refunds, while a large share report 1-3 hour waits, shuttle delays, insistent insurance selling and charges for scratches they say were already there. The complaints are heavily concentrated in the last four weeks, and web evidence is mostly undated and mixed.

AI-assisted summary of 296 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 62 reports · high confidence.

Counter upselling(20% of score)

Poor2.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 50 reports · high confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 32 reports · medium confidence.

Queue time(15% of score)

Poor3.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 85 reports · high confidence.

Car condition(15% of score)

Poor4.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 60 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.9 · counts 30%
  • 4 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates). How we clean reviews
  • Pulled 10% toward the airport average, because recent reviews are few (141 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews report charges of roughly 200-1,100 EUR for scratches or underbody marks that renters say were already on the car or had been documented, often invoiced by email shortly after return.trustpilot.comtripadvisor.com
  • Many reviews describe insistent selling of the desk's own insurance, including when travellers had broker or credit-card cover. Several say they were warned they would lose their deposit or be charged for damage if they declined.tripadvisor.comdiscovercars.com
  • Pickup waits of 1-3 hours and shuttle waits of 30-60 minutes (both to and from the airport) are reported repeatedly in recent weeks, with a few travellers saying they missed a shuttle or paid for a taxi.discovercars.comtripadvisor.co.uk
  • Cars are often handed over with many marks that are missing from the contract. Renters must photograph damage themselves and upload each photo to a WhatsApp bot within about 2 hours, which many describe as slow and hard to do at night.
  • A dozen or so reviews report bookings not honoured at the counter: a lower car category, a card refused for the deposit while the desk's own cover was accepted, a refused pickup, or a fee for arriving after closing time.

Green flags (5)

  • Pickup via the Smart Box key box with online check-in is described as very quick, with no counter queue, in about ten recent reviews.
  • The all-inclusive rate (no deposit, no credit card) is repeatedly described as smooth, with fast returns and no disputed charges.mallorca.comreddit.com
  • Fuel deposits and excess holds are often released within minutes or days of return, according to about ten recent reviews.
  • Prices are widely described as low, and many travellers say the all-in price gave good value.
  • Many travellers report new or nearly new cars, and some report free upgrades.

Practical facts

LocationOff-site, shuttle about 5 minsource
Opening hours07:00–23:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€0–€1,000source
Fuel policyFull to fullsource
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 296 recent Google reviews of this desk, which we do not republish.

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Wiber at other airports and stations

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Wiber at Palma de Mallorca Airport: questions and answers

Is Wiber at Palma de Mallorca Airport any good?

Wiber at Palma de Mallorca Airport has a Counterwise Score of 3.4/10 (Poor) and is ranked No. 14 of 21 desks at the airport. Main green flag: Pickup via the Smart Box key box with online check-in is described as very quick, with no counter queue, in about ten recent reviews.. Main red flag: Many recent reviews report charges of roughly 200-1,100 EUR for scratches or underbody marks that renters say were already on the car or had been documented, often invoiced by email shortly after return..

Do I need a credit card to rent from Wiber at Palma de Mallorca Airport?

No. Wiber at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Wiber at Palma de Mallorca Airport?

The typical deposit at Wiber at Palma de Mallorca Airport is €0–€1,000. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Wiber desk at Palma de Mallorca Airport?

The Wiber desk is off-site: the shuttle from Palma de Mallorca Airport takes about 5 minutes.

What are the opening hours of Wiber at Palma de Mallorca Airport?

Wiber at Palma de Mallorca Airport is open 07:00–23:00 daily. Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

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