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Counterwise

No. 11 of 21 at PMI

OK Mobility

at Palma de Mallorca Airport

Short walk
Counterwise Score 4.0 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • OK Mobility at Palma de Mallorca Airport is ranked No. 11 of 21 car rental desks at the airport, with a Counterwise Score of 4.0/10 (Poor).
  • The OK Mobility desk is in a nearby car park or building, a short walk from the terminal at Palma de Mallorca Airport (walking time not confirmed yet).
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: not confirmed yet. Opening hours: 07:00–23:00 daily; limited 23:00–02:00 service for confirmed bookings.
  • Main red flag from travellers: Many recent reviews (roughly 35) say travellers were pushed or effectively forced to buy the desk's own extra cover at the counter, often costing €200-460 and sometimes doubling the price paid online. This is frequently linked to a card being rejected as not a true credit card or to external insurance being called insufficient..

Based on 292 reviews analysed · Last updated · How scores work

The short version

Based on about 292 recent Google reviews of this desk after exclusions (about 229 with text), experiences are sharply split. Many travellers praise fast service and new cars, but a large share report counter pressure to buy extra cover (often tied to credit-card rules), slow or missing fuel-deposit refunds, disputed damage charges and long pickup waits. Web sources are mostly undated or older aggregator pages and broadly agree with the negative pattern.

AI-assisted summary of 292 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 40 reports · high confidence.

Counter upselling(20% of score)

Poor2.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 45 reports · high confidence.

Booking honoured(20% of score)

Poor3.0/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 50 reports · high confidence.

Queue time(15% of score)

Poor5.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 40 reports · high confidence.

Car condition(15% of score)

Mixed6.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.6 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.7 · counts 30%
  • 8 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations…). How we clean reviews
  • Pulled 6% toward the airport average, because recent reviews are few (222 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Many recent reviews (roughly 35) say travellers were pushed or effectively forced to buy the desk's own extra cover at the counter, often costing €200-460 and sometimes doubling the price paid online. This is frequently linked to a card being rejected as not a true credit card or to external insurance being called insufficient.tripadvisor.co.nztripadvisor.co.uk
  • At least 14 kept reviews from the last 3 months say the €90-150 fuel deposit or another hold was not released weeks after a full-tank return. Many also say customer service is hard to reach by phone and answers only with automated replies.
  • About 9 recent reviews dispute damage charges of roughly €200-1,000 for marks travellers say were already on the car, or for minor scratches. Several say the handover check was missing or incomplete and that return inspections were stricter.tripadvisor.co.nztripadvisor.com
  • Pickup waits of 45 minutes to 2 hours or more are reported by about 19 recent reviews, with few staff at the desk at busy times. A web page dated July 2026 also cites waits from 45 minutes to 3 hours at peak times.mallorca.com
  • Around 15 kept reviews describe bookings not honoured: car refused after a flight delay or card problem, no-show fees, an office closed at night, a booked model or scooter replaced by a lower or pricier option, or a prepaid reservation cancelled.

Green flags (5)

  • Around 20 kept reviews describe quick pickup and return, sometimes 10 minutes or less, with simple key-box returns after hours.
  • About 30 kept reviews describe new, clean, low-mileage cars. Several report receiving a larger or better car than booked at no extra cost.
  • Several travellers booking directly with the company or with the top cover say they met no pressure to buy extras and no surprise charges.
  • Some recent reviews report the deposit released within minutes to two weeks of return, so refunds do work for a share of customers.
  • The desk is in the car park across from the terminal, and travellers report keys are handed over at the desk without a second queue. Several reviewers describe it as easy to reach on foot.mallorcadrive.com

Practical facts

LocationNearby car park or building, a short walk from the terminal (minutes not confirmed yet)source
Opening hours07:00–23:00 daily; limited 23:00–02:00 service for confirmed bookingssource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyNot confirmed yet
Shares the desk withACE Rent a Car

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 292 recent Google reviews of this desk, which we do not republish.

Before you go

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OK Mobility at other airports and stations

Same brand, different counter. We rate each location on its own.

OK Mobility at Palma de Mallorca Airport: questions and answers

Is OK Mobility at Palma de Mallorca Airport any good?

OK Mobility at Palma de Mallorca Airport has a Counterwise Score of 4.0/10 (Poor) and is ranked No. 11 of 21 desks at the airport. Main green flag: Around 20 kept reviews describe quick pickup and return, sometimes 10 minutes or less, with simple key-box returns after hours.. Main red flag: Many recent reviews (roughly 35) say travellers were pushed or effectively forced to buy the desk's own extra cover at the counter, often costing €200-460 and sometimes doubling the price paid online. This is frequently linked to a card being rejected as not a true credit card or to external insurance being called insufficient..

Do I need a credit card to rent from OK Mobility at Palma de Mallorca Airport?

Yes. OK Mobility at Palma de Mallorca Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at OK Mobility at Palma de Mallorca Airport?

The deposit amount at OK Mobility at Palma de Mallorca Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Autos Mallorca (€0).

Where is the OK Mobility desk at Palma de Mallorca Airport?

The OK Mobility desk is in a nearby car park or building, a short walk from the terminal at Palma de Mallorca Airport (walking time not confirmed yet). It shares the counter with ACE Rent a Car.

What are the opening hours of OK Mobility at Palma de Mallorca Airport?

OK Mobility at Palma de Mallorca Airport is open 07:00–23:00 daily; limited 23:00–02:00 service for confirmed bookings. Fuel policy: not confirmed yet.

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