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Counterwise

No. 21 of 21 at PMI

Drivalia

at Palma de Mallorca Airport

ShuttleNo credit card needed
Counterwise Score 1.7 out of 10, rated Poor.Low consensusCheck prices ↓

At a glance

  • Drivalia at Palma de Mallorca Airport is ranked No. 21 of 21 car rental desks at the airport, with a Counterwise Score of 1.7/10 (Poor).
  • The Drivalia desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet).
  • No credit card is required (debit cards accepted); the deposit amount is not confirmed yet.
  • Fuel policy: not confirmed yet. Opening hours: 08:00–20:00 daily.
  • Main red flag from travellers: Many recent reviews describe heavy pressure to buy the desk's own insurance or add-ons even when cover was already bought via a broker. About 30 reviews also say a credit card was reported as declined for the deposit until extra cover was paid (typically €100 to €380), with some customers saying their bank received no authorisation request. These are customer accounts..

Based on 299 reviews analysed · Last updated · How scores work

The short version

Based on about 299 recent Google reviews of this off-airport desk (one excluded as off-location, roughly 34 with stars only), the picture is strongly negative: 1 to 4 hour pick-up queues, pressure to buy extra insurance often linked to reported card rejections, and recurring disputes over damage charges and slow deposit releases. Cars are often described as new and clean, returns are often quick, and a minority of travellers had trouble-free rentals. Web evidence is mostly undated and mixed, so it adds little beyond the reviews.

AI-assisted summary of 299 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor2.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 65 reports · high confidence.

Counter upselling(20% of score)

Poor1.0/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 110 reports · high confidence.

Booking honoured(20% of score)

Poor1.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 70 reports · high confidence.

Queue time(15% of score)

Poor1.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 130 reports · high confidence.

Car condition(15% of score)

Poor5.0/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 55 reports · medium confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 2.1 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 0.0 · counts 30%
  • 1 of 300 recent reviews excluded as unreliable (other locations). How we clean reviews
  • Pulled 7% toward the airport average, because recent reviews are few (197 after weighting by age).

Low consensusOur independent signals disagree: read the red and green flags before relying on the score.

What travellers flag

Red flags (5)

  • Many recent reviews describe heavy pressure to buy the desk's own insurance or add-ons even when cover was already bought via a broker. About 30 reviews also say a credit card was reported as declined for the deposit until extra cover was paid (typically €100 to €380), with some customers saying their bank received no authorisation request. These are customer accounts.ca.trustpilot.com
  • Very long waits for pick-up are reported in well over 100 reviews, typically 1 to 4 hours, with 1 to 3 staff at the desk, plus shuttle waits of 30 to 60 minutes and long waits on return. Some travellers gave up and took taxis or rented elsewhere.ca.trustpilot.commallorca.com
  • Many recent reviews report damage charges (roughly €55 to €1,370) for marks travellers say were already on the car or were barely visible. Others say staff tried to assign damage but dropped it once pick-up photos or video were shown. The handover sheet is often described as incomplete.
  • Around 15 recent reviews report bookings not honoured: office closed or car given to others after a flight delay, a higher category charged for about €80 to €130 after a delay, bookings refused over card type, or a shuttle that never came. Several customers had prepaid.
  • Several recent reviews report deposit holds (often €120 to €1,400) released more than a month after return. About 25 reviews describe phone and email support as unreachable, including during breakdowns or flight delays.

Green flags (3)

  • About 18 recent reviews describe new or nearly new, clean, low-mileage cars, sometimes a free upgrade or a larger car than booked.
  • Returns are described as quick and easy in about 15 reviews, often with someone checking the car outside the office and the shuttle back to the airport running promptly. The shuttle outbound is also described as working well in several reviews.
  • Some travellers report the deposit hold released within days and no disputed charges, and a few say the cover upsell was easily declined.

Practical facts

LocationOff-site, by shuttle (ride time not confirmed yet)source
Opening hours08:00–20:00 dailysource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical depositNot confirmed yet
Fuel policyNot confirmed yet
Shares the desk withNo other brands

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 299 recent Google reviews of this desk, which we do not republish.

Before you go

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Drivalia at other airports and stations

Same brand, different counter. We rate each location on its own.

Drivalia at Palma de Mallorca Airport: questions and answers

Is Drivalia at Palma de Mallorca Airport any good?

Drivalia at Palma de Mallorca Airport has a Counterwise Score of 1.7/10 (Poor) and is ranked No. 21 of 21 desks at the airport. Main green flag: About 18 recent reviews describe new or nearly new, clean, low-mileage cars, sometimes a free upgrade or a larger car than booked.. Main red flag: Many recent reviews describe heavy pressure to buy the desk's own insurance or add-ons even when cover was already bought via a broker. About 30 reviews also say a credit card was reported as declined for the deposit until extra cover was paid (typically €100 to €380), with some customers saying their bank received no authorisation request. These are customer accounts..

Do I need a credit card to rent from Drivalia at Palma de Mallorca Airport?

No. Drivalia at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Drivalia at Palma de Mallorca Airport?

The deposit amount at Drivalia at Palma de Mallorca Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Autos Mallorca (€0).

Where is the Drivalia desk at Palma de Mallorca Airport?

The Drivalia desk is off-site, reached by shuttle from Palma de Mallorca Airport (ride time not confirmed yet).

What are the opening hours of Drivalia at Palma de Mallorca Airport?

Drivalia at Palma de Mallorca Airport is open 08:00–20:00 daily. Fuel policy: not confirmed yet.

Other desks at Palma de Mallorca Airport

Ranked by Counterwise Score. Compare all 21 desks side by side