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Counterwise

No. 12 of 21 at PMI

Budget

at Palma de Mallorca Airport

In terminal
Counterwise Score 3.8 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Budget at Palma de Mallorca Airport is ranked No. 12 of 21 car rental desks at the airport, with a Counterwise Score of 3.8/10 (Poor).
  • The Budget desk is inside the terminal at Palma de Mallorca Airport.
  • A credit card in the main driver's name is required; the deposit amount is not confirmed yet.
  • Fuel policy: full to full. Opening hours: 07:30–24:00 daily; key box in the Avis car-return area.
  • Main red flag from travellers: Roughly a dozen reviews from the past year describe damage or extra-item charges (scratches, missing boot items, underbody marks) arriving by email shortly after return, often after a key-drop or unattended return, which customers dispute as pre-existing or non-existent; some had to produce photos to get charges dropped..

Based on 234 reviews analysed · Last updated · How scores work

The short version

Based on about 198 usable Google reviews (31 of 265 removed as staff-praise, duplicates or unreliable), this desk shows a clear split: cars are generally new and clean and returns are quick, but pick-up queues of 1 to 3 hours, disputed post-return charges and hard-to-reach customer service are reported repeatedly in the past year. Documenting the car's condition before leaving and the fuel level and condition on return is advisable. Web evidence is thin and mostly undated, so it adds little beyond the reviews.

AI-assisted summary of 234 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.0/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 70 reports · high confidence.

Counter upselling(20% of score)

Poor4.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 20 reports · medium confidence.

Booking honoured(20% of score)

Poor3.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 30 reports · high confidence.

Queue time(15% of score)

Poor2.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 45 reports · high confidence.

Car condition(15% of score)

Mixed7.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 28 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 3.9 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 3.2 · counts 30%
  • 31 of 265 recent reviews excluded as unreliable (solicited staff praise, duplicates, other reasons). How we clean reviews
  • Pulled 12% toward the airport average, because recent reviews are few (112 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (5)

  • Roughly a dozen reviews from the past year describe damage or extra-item charges (scratches, missing boot items, underbody marks) arriving by email shortly after return, often after a key-drop or unattended return, which customers dispute as pre-existing or non-existent; some had to produce photos to get charges dropped.
  • Long pick-up queues are reported in about 27 recent reviews, typically 1 to 3 hours in summer with only some desks staffed, even for pre-booked cars and with the fast-pass option.
  • About ten recent reviews say disputes, refunds or unreturned deposits could not be resolved because phones, emails or complaint forms were unreachable or unanswered.
  • Several recent reviews describe pressure at the counter to buy extra cover or to sign a new contract despite existing broker or full cover, or extra fuel and location charges added at the counter.
  • About six recent reviews report not getting the booked car category (smaller or different car, car unavailable) and price or insurance terms changing as a result.

Green flags (4)

  • Car returns are described as quick (often under 10 minutes) in many reviews, including when returned in person.
  • Cars are frequently described as new or low-mileage and clean, including electric models.
  • Some recent travellers report the card hold released within hours or immediately after return, and no unexpected charges.
  • Counter and return staff are described as friendly and helpful in many reviews, including help when flights were delayed or an exchange of booking was needed.

Practical facts

LocationDesk inside the terminalsource
Opening hours07:30–24:00 daily; key box in the Avis car-return areasource
Credit card requiredYes, in the main driver’s namesource
Typical depositNot confirmed yet
Fuel policyFull to fullsource
Shares the desk withAvis

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 234 recent Google reviews of this desk, which we do not republish.

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Budget at Palma de Mallorca Airport: questions and answers

Is Budget at Palma de Mallorca Airport any good?

Budget at Palma de Mallorca Airport has a Counterwise Score of 3.8/10 (Poor) and is ranked No. 12 of 21 desks at the airport. Main green flag: Car returns are described as quick (often under 10 minutes) in many reviews, including when returned in person.. Main red flag: Roughly a dozen reviews from the past year describe damage or extra-item charges (scratches, missing boot items, underbody marks) arriving by email shortly after return, often after a key-drop or unattended return, which customers dispute as pre-existing or non-existent; some had to produce photos to get charges dropped..

Do I need a credit card to rent from Budget at Palma de Mallorca Airport?

Yes. Budget at Palma de Mallorca Airport requires a credit card in the main driver's name for the deposit.

How much is the deposit at Budget at Palma de Mallorca Airport?

The deposit amount at Budget at Palma de Mallorca Airport is not confirmed yet. Check the rental terms when you book. The lowest confirmed starting deposit at this airport is at Autos Mallorca (€0).

Where is the Budget desk at Palma de Mallorca Airport?

The Budget desk is inside the terminal at Palma de Mallorca Airport. It shares the counter with Avis.

What are the opening hours of Budget at Palma de Mallorca Airport?

Budget at Palma de Mallorca Airport is open 07:30–24:00 daily; key box in the Avis car-return area. Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

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