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Counterwise

No. 8 of 21 at PMI

Avis

at Palma de Mallorca Airport

In terminalNo credit card needed
Counterwise Score 4.3 out of 10, rated Poor.High consensusCheck prices ↓

At a glance

  • Avis at Palma de Mallorca Airport is ranked No. 8 of 21 car rental desks at the airport, with a Counterwise Score of 4.3/10 (Poor).
  • The Avis desk is inside the terminal at Palma de Mallorca Airport.
  • No credit card is required (debit cards accepted); the typical deposit is €200.
  • Fuel policy: full to full. Opening hours: 07:30–24:00 daily; 24-hour key drop.
  • Main red flag from travellers: Many recent reviews report charges they dispute after the rental (damage they say was pre-existing or unexplained, fuel top-up fees, late-return fees, double-billed extras), often found after leaving the keys in the drop box, and several say complaints went unanswered for weeks..

Based on 256 reviews analysed · Last updated · How scores work

The short version

Based on about 258 usable Google reviews (about 205 with text) after removing staff-praise, duplicate and off-location reviews, this desk is polarised: many travellers report fast service and new cars, while a substantial minority report disputed post-rental charges, unwanted insurance added at the counter and waits of 1-3 hours, mostly in peak periods. Problems are reported mainly by customers with regular reservations rather than QuickPass or Preferred members. Web evidence is mostly undated and thin, so the review picture carries most of the weight.

AI-assisted summary of 256 recent Google reviews and web reports, reviewed by our editor on 12 November 2026. How we do it

Score breakdown

Each sub-score is out of 10. Higher is always better for you. How the weights work

Deposit & damage disputes(30% of score)

Poor3.5/10

How often travellers report surprise damage charges, slow deposit refunds or disputed scratches. Based on 42 reports · high confidence.

Counter upselling(20% of score)

Poor3.5/10

Pressure to buy extra insurance, upgrades or add-ons at the desk. Higher means less pressure. Based on 28 reports · high confidence.

Booking honoured(20% of score)

Poor4.5/10

Whether you get the car category and the price you booked, without new fees at the counter. Based on 34 reports · high confidence.

Queue time(15% of score)

Poor4.0/10

Typical wait from reaching the desk (or shuttle stop) to holding the keys. Based on 56 reports · high confidence.

Car condition(15% of score)

Mixed6.5/10

Cleanliness, mileage and mechanical state of the cars handed out. Based on 43 reports · high confidence.

How this score was built

  • AI analysis of reviews and web reports (the sub-scores above, weighted): 4.2 · counts 70%
  • Star ratings on review platforms, rescaled against all desks we rate: 4.6 · counts 30%
  • 44 of 300 recent reviews excluded as unreliable (solicited staff praise, duplicates, other locations). How we clean reviews
  • Pulled 8% toward the airport average, because recent reviews are few (184 after weighting by age).

High consensusOur independent signals (AI review analysis, web reports and star ratings) point the same way.

What travellers flag

Red flags (4)

  • Many recent reviews report charges they dispute after the rental (damage they say was pre-existing or unexplained, fuel top-up fees, late-return fees, double-billed extras), often found after leaving the keys in the drop box, and several say complaints went unanswered for weeks.
  • Very long waits at pick-up in peak periods: about 30 recent reviews report 1 to 3 hours, with regular bookings reportedly served more slowly than QuickPass or Preferred customers and few of the many desks staffed, plus no seating.
  • Repeated reports of insurance or extras being added at the counter that customers say they refused or did not understand, sometimes costing as much as the rental itself.
  • Customers who dispute charges or lose items report hard-to-reach customer service (automated replies, unanswered emails and phone lines that do not connect) and deposit refunds taking weeks.

Green flags (5)

  • Many travellers report quick, smooth collection and return, especially with online check-in/QuickPass or Preferred status, with waits of 5-15 minutes.mallorca.com
  • Cars are frequently described as new or nearly new, clean and in the booked category; booking-site summaries also praise cleanliness and well-maintained cars.booking.comrentalcars.com
  • Several reviewers report no insurance pressure, existing damage documented at pickup and a transparent final bill by email.
  • Some returns were handled fairly: minor damage waived, a €0 inspection form signed with full cover, or deposit released quickly.
  • Out-of-hours key-box return is available and used smoothly by several travellers, which helps with very early or night flights.avis.co.uk

Practical facts

LocationDesk inside the terminalsource
Opening hours07:30–24:00 daily; 24-hour key dropsource
Credit card requiredNo, debit cards accepted (check conditions)source
Typical deposit€200source
Fuel policyFull to fullsource
Shares the desk withBudget

“Not confirmed yet” means we have not verified that fact yet. We never guess.

Sources

Web pages behind this rating’s facts and flags, found through search APIs. The review analysis also used 256 recent Google reviews of this desk, which we do not republish.

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Avis at other airports and stations

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Avis at Palma de Mallorca Airport: questions and answers

Is Avis at Palma de Mallorca Airport any good?

Avis at Palma de Mallorca Airport has a Counterwise Score of 4.3/10 (Poor) and is ranked No. 8 of 21 desks at the airport. Main green flag: Many travellers report quick, smooth collection and return, especially with online check-in/QuickPass or Preferred status, with waits of 5-15 minutes.. Main red flag: Many recent reviews report charges they dispute after the rental (damage they say was pre-existing or unexplained, fuel top-up fees, late-return fees, double-billed extras), often found after leaving the keys in the drop box, and several say complaints went unanswered for weeks..

Do I need a credit card to rent from Avis at Palma de Mallorca Airport?

No. Avis at Palma de Mallorca Airport does not require a credit card; debit cards are accepted. Check the conditions when you book.

How much is the deposit at Avis at Palma de Mallorca Airport?

The typical deposit at Avis at Palma de Mallorca Airport is €200. The lowest starting deposit at this airport is at Autos Mallorca (€0).

Where is the Avis desk at Palma de Mallorca Airport?

The Avis desk is inside the terminal at Palma de Mallorca Airport. It shares the counter with Budget.

What are the opening hours of Avis at Palma de Mallorca Airport?

Avis at Palma de Mallorca Airport is open 07:30–24:00 daily; 24-hour key drop. Fuel policy: full to full.

Other desks at Palma de Mallorca Airport

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